has the worst customer service ever. no one is really taking care of things. agents are just copy pasting templates no supervisors no way to escalate immediate case it feels like there is 0 to no support over there . yea there are agents but an ai bot would practically do the same or even better. worst company ever read more

I live on the other side of the world and they used my debit card 8 times in one day. Along with the International charges, I've lost over $150.00. Not nice! read more

foodpanda in the Philippines. Constantly late deliveries. Seems like a scam algorithm. Worst customer service ever. They don't hyperlink their 'livechat' on their website's 'Contact Us' page. No chat feature in their app. Ripped off 4 times on orders. Average 1.5 hours of emails/phone calls, to try to fix. Grab PH will take their market share read more

I have an incident with my KFC order from night of January 9th were I ordered from KFC which were cancelled by them since I did not respond to their "call". I am just at the given address at the time and my location has poor signal. I have received the message late and rider already left the premises to another order. I insisted and called the rider that we were fine with waiting. Unfortunately he responded with "maam ang layo ko na po, di po kaya" so I let it be. Unknowingly I was still billed upon checking my card last night. I have contacted your chat support immediately and found very unhelpful. The agent told me it was beyond their scope and is not refundable since the seller made the cancellation. I also reached your facebook page which just send this apologetic template message. My points on this matter regarding your staff are these: The rider didn't called me. Just messaged me. If he knew my number was unreachable, there is an address given on the app. The rider should at least made an effort to knock on the gate. The support agent have no concern on your customer. The chat were immediately ended in a matter of 2 mins time while I was still typing. How could you guys allow a no refund on this when order were not even delivered? I hope you provide security and care to your customers. As well as educate some of your personnel. read more

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Attn Foodpanda. I have ordered several times this week and for the 2nd time, I encountered a lousy rider. The first rider, he called me several times, around 20 f----ing times!!!! telling me that he arrived already at the house. When I looked out, he was not around and was on another street!!! When he delivered my order, he was grumbling and muttering under my breath and had the nerve to be angry. I thought it was just an isolated case. But then earlier this afternoon I ordered once again. The same thing happened. I asked that the driver climb upstairs on the 3rd floor because I was busy with work (that's why I ordered lunch). The same thing happened. The rider was grumbling as I asked him to deliver it to the 3rd floor where I was working. He was angry. This is utterly disgusting foodpanda. They are delivering our food. Food should give joy and be delivered with happiness. And it's something I didn't experience with you. read more

I thought it would be nice to order Jollibee for my stepmother who is visiting the Philippines and staying in BGC. I went on the Jollibee website and it gave me a link to Food Panda. After selecting a Jollibee in BGC and selecting the address of the hotel that my stepmom is staying at, I ordered and paid. I messaged my stepmom saying lunch was on it's way. When I checked their app, my order was cancelled, but my account was charged, when I contacted Food Panda, they first said that "the delivery address was out of their delivery zone" Well, the hotel is right in the middle of BGC. Then the rep later said that the delivery person could not find the address, which is a major hotel. She recommended that I place another order and when I asked about my charged account she said that they would not issue a refund. They would not remedy the situation nor would they refund my payment. I did read online after, that Food Panda has done this to many others not only in the Philippines but in other countries as well. AVOID FOODPANDA! read more

In short ordered food, order was messed up. They made me wait for 2hours before responding. Offered me to redo the order and then told me after 2 hours it's not possible. Asked for a refund and they told me talk to a representative. What a great service. Went to bed hungry cause I couldn't go out to get food as I have curfew hours in the hostel dorm, why cause food panda couldn't do it's job right. Thank you food panda read more

Worst food delivery service!! 45 minute order turns into 2 hour delivery. This happens all the time. Uninstalled and will never go back. This company deserves to be shutdown. read more

ALWAYS LATE! App would say order will be ready in x minutes, but check the app again after x minutes and you'd see it is adjusted to y minutes (which is longer than x minutes). And time will keep adjusting until your order is hours late already. HANDLING IS SO BAD! There are also times that I feel like my ordered food is being tossed around before I get them. I would know because my drinks were sometimes delivered with spillage. Thanks to the plastic bag where they put the drinks so it wont spill on foods inside the delivery bag. But sometimes they forget that the cup is made of paper (for coffee orders). So one time (happened twice from what I recall), I received my soaked cup of coffee, not fun at all, as I am worried that the paper cup will not stand on its own because of sogginess. Fyi, putting tapes around the lid is not helping. I don't know if putting cling or plastic wrap to cover the cup before putting the lid would help stop spillage, but please try. WHY CANCEL WHEN YOU ALREADY ACCEPT THE ORDER?! I have a lot of orders that were cancelled hours after I placed the order! That is the most annoying thing about foodpanda service. If you cannot deliver or has any issue with certain restaurants, then please cancel the moment we place the order. Please do not cancel after we have already seen the status of our order being prepared for hours. REFUND TAKING SO LONG! I ordered from Mrs Fields Estancia last April 5. Waited for my order to arrive, but of course it was cancelled for reasons they didn't tell me. So the best thing is that I already paid for it thru gcash. They told me that it will be refunded but 4days after and I haven't received any refund yet. I try to contact their support via email but no response, they try to direct me to their chat support team which is not available 24hrs. So I am waiting when I will receive the refund. Im just confused because I have cancelled orders with Lazada and they refund the next day my order gets cancelled. Wait, why am I comparing Lazada refund process to Foodpanda when clearly their customer services differs in so many ways. Foodpanda service just sucks. All in all, I would agree to other people here that would give a negative star if only they were available. Sadly, the lowest star you can give is only 1, soooo there you go. read more

Ordered a surprise jollibee for my parents's anniversary, we all got surprised instead for non delivery. It's already been 2 hours, everyone's starving as I told them not to cook lunch and they're still waiting until now for the food. I wish I know who to contact to have this unprofessional company to close down. Obviously, no one has anything good to say about them. read more

I've only gotten to try the Food Panda City Delivery service once and sad to say, it wasn't too great. I can't actually say who's fault it was but safe to say they didn't leave a very good first impression on me. I placed an order for a delivery from a very popular fast food chain. My order was pretty simple - 6 Halo-halo and 2 Mais con Hielo. Somehow, it took them an hour and a half for my order to get to my place. Not cool. I had to call Food Panda 4 times (FOUR TIMES!!!) just to ask them to kindly do a follow-up on my order. They probably did do follow-ups, they just didn't return to me for any feedback. I guess old school delivery style is the safest way to go always. I'd rather call the food store I'm ordering from than to have a third party come in and try to take care of that. Less people involved, less room for mistakes and unnecessary hassles. But I am still willing to give Food Panda a shot. They do give seasonal discounts at chosen restaurants so I'm still going to try to avail of it once. I just hope circumstances will be better when it happens. read more

Foodpanda basically took money from me. The restaurant I ordered from cancelled one item from my order list but Foodpanda charged me for a complete order. I only discovered this anomaly almost a month later after receiving my credit card statement. Foodpanda refused to refund the undelivered item despite having confirmed its cancellation. They said that I took too long to report this. I have proof that they were able to confirm the cancellation and also proof that they are refusing to refund me. Be careful all Foodpanda patrons, time with come and show you that they are not trustworthy. They only want to get your money. read more

Yeah its a modus business I agree! I paid and the cake was not delivered. Rider just called once and cancelled my order after not contacting twice and wasn't able to look for our address! Saying they can't find the location! Which is strange. I don't even know if he has the cake and made a prank call for us to assume that he will deliver. Omg I've never experienced this in my life. Pls don't use foodpanda again, such a ripoff!!! read more

Don't ever use food panda the worst food delivery service and cannot be trusted. Not only they often delay they don't even deliver your food when you paid in advance through credit card. They have the map and they will still say I cannot find your address then they cancel delivery and customers already paid for it. It's a win situation for them and they fool customers. Also we can't see who the driver and motorcycle plate number so it's not safe at all. Some drivers are rude and impolite. read more

My experience: FXXXX AXXX: Hi CXXXXXXXXXDr, thank you for contacting foodpanda. My name is XXXXX hello XXXXX, I want to cancel my order because this is the second time Army Navy has gotten the order wrong. I am again missing a ordered burger that costs 190 pesos. when The same thing happened last week Food Panda refunded only 60 pesos of the total cost paid to the driver. From my perspective Food panda still owes 130 pesos and should check that the ordered food is actually being delivered. XXXXXXXX: I am sorry for the inconvenience, which you may have gone through. XXXXXXXX: Please note that i have checked the details of your order and can see that the food is on the way and it will be delivered to you soon. It is too late to order from another restaurant. It was delivered and refused because it was not correct Read the previous text I said it was again missing a burger. Either the driver gets the correct order or it needs to be refused. I am not paying extra AGAIN for missing food that Food Panda does not refund. XXXXXXXX: As I ve checked the details and can see that you have refunded 190.00 pesos for the previous missig item. XXXXXXXX: *missing Just checked. You are correct. I did not get an email for the refund, I only got an email for the voucher. That is not material at the moment I think, issue now is that the order in incorrect. XXXXXXXX: Please specify the name of the wrong item you have received? Driver just messaged me that he wants you to assign him to another vendor. Apparently it seems he does not want to be inconvenienced either. Perhaps tell him to check what he delivers beforehand. I do not appreciate him acting like I am a burden to him 2 x Burgers PHP 380.00 - Only one was offered by delivery guy XXXXXXXX: Can you please specify the order code which you are referring here? From previous text to you 5 min ago . I am again missing a ordered burger that costs 190 pesos #XXXXXXXX Order details Your order from: XXXXXX XXXXXXXX: I can see that order has not been marked as delivered. That is because I refused it. I assume, the driver is requesting you to send him to another vendor. From your driver via text: Sir from foodpanda, requesting to please live chat to foodpanda for cansell order. So they will assigend me to other vendor. Thank you XXXXXXXX: I ll suggest you please wait for a while lets the order marked as delivered and then get back to us we ll assist you accordingly. My reply via text: Already in chat. To be honest I am not concerned that you will also be inconvenienced because you did not check the order you picked up. It is your responsibility to deliver what matches your invoice right? Negative. The correct order was not delivered right? Why would I lie? XXXXXXXX: So please let it marked as delivered get back to us we ll assist you accordingly. We can order again and apply the voucher and refund you mentioned earlier. Negative, is there a supervisor I can chat with? We are not making any progress, and the food is just getting colder. Wait? "Marked as delivered"? Are you saying to pay for an incorrect order again, and then chat for another refund? XXXXXXXX: Do you want me to cancel the order? From first text that you clearly did not read: hello XXXXXX, I want to cancel my order because this is the second time Army Navy has gotten the order wrong. I am again missing a ordered burger that costs 190 pesos. when The same thing happened last week Food Panda refunded only 60 pesos of the total cost paid to the driver. See first line At this point I just want to chat with a supervisor. XXXXXXXX: Sorry for the misguidance. This is intolerable. XXXXXXXX: I understand that this hasn't been a great experience. Thank you for your patience and understanding in this matter. The situation you have described is certainly not the experience we expect you to have. This was indeed not the type of experience we strive for, but there can be unusual situations like these which are contrary to the expectations. I do hope that your future experience will be a pleasant one. XXXXXXXX: I ll go ahead and cancel the order for you. XXXXXXXX: Please note that the order has been marked as cancelled. XXXXXXXXn: Is there anything else I can help you with? Nice copy paste of a canned response, but I want to chat with your supervisor. XXXXXXXX: You can let me know the issue. I m here to assist you. You have not assisted in the slightest. Only assistance needed is to chat with supervisor. I understand you have many concurrent chats going on at the moment, but your TC needs to coach better XXXXXXXX: While I do understand the disappointment, please know that this is not a regular occurrence. read more

I don't trust this food panda my sister order few days ago and they deliver after 24 hrs coz were overseas and we pay it online.. And we did another yesterday until now no delivery yet and we already pay them online.. How can you trust this kind of app sucks.. They need to investigate this matter or remove the franchise.. read more

Very bad customer service. I specifically gave instructions to ask for an official receipt for the food. They failed to provide any receipt. The rider was in such a hurry he was just literally banging on the door to get rid of the delivery. I reached out to their customer service abd they told me they cannot provide me any receipt either through email or delivery. Its a law in the Philippines that consumers can ask for receipts for their transactions. read more

I love Food Panda! It gives me access to restaurants that I don't usually have access to in Makati without getting in a car and driving there. I like trying out different food on different days -- really all depending on my mood. With Food Panda, I was able to get street tacos from El Chupacabra, PadThai from Som's and pasta from Pasto all in the same week without ever leaving the office. Food is usually delivered in 30 minutes. Sometimes they run promos that waive the delivery charge. What I love are the promos they run where they offer food for half the price. I usually get a whole pan of lasagna from Greenwich (and I must say, they have really good lasagna for a fast food-type place) for about P400. read more

Terrible platform. Time after time I have made orders which have not been full filled accurately. The latest was two separate orders, both cancelled and money returned as food panda credit, rather than being returned to my credit card. Two online 'chats' to have money [ $160 ] returned, I was promised a phone call from someone higher up, which never happened. Disgusting that they think this is how one runs a business and treats people. read more

Food panda is the best..... No less no over rated. If you have complaints, customer service will definitely assist you. And no over charges, not like the green one, because wrong prices and the rider will charge you either 10pesos or 15pesos. But for Food Panda, what you see at the menu is what you pay. read more

Worst FUCKING SERVICE EVER!!!! Ordered food and it never arrived and charged me for it as well!! There is no phone contact to call nor email to ask for a refund. read more

Food Panda DENIES SENIOR CITIZEN DISCOUNT - it is in the law of the Philippines that senior citizens should be granted our discounts. I ordered through Food Panda and they said that the discount is not in their system because they cannot verify the authenticity of the senior. If this cannot be corrected, I call on the closure of Food Panda services. read more

So many chances I've given them. Good restaurants but good takes way longer then they tell you. Ordered today at 4 pm. They said it'd be 90 mins. It's now 3.5 hours. Still no food and no word what's going on ! Never again !! read more

Promised delivery time was 45 minutes. Food arrived 1 hour and 45 minutes later!!! And food was already very cold and soggy. Chat room of foodpanda was NO help at all. Just gives you template insincere answers. Lousy service. Unless you're willing to wait almost 2 hours for your cold soggy food you should look for alternate delivery services. read more

foodpanda PH deserves NO STARS at all! I placed an advance order the night before (Wednesday) and selected a 1030am delivery on the following day (Thursday). On the day of the expected delivery at around 920am, I checked my phone to track my order and discovered foodpanda had already CANCELLED my order. To make things worse, they refuse to refund me because they said they contacted me and I did not pick up the call. Yes. They did contact me... twice... at 531AM!!! A full 5 hours prior to the delivery schedule! And both calls took place within that minute. When I didn't answer because I WAS ASLEEP, as most people are at that hour, they took it upon themselves to CANCEL the order at 532AM! They ALSO claim that they "couldn't find me" and that was the other reason they REFUSE to grant me a refund. Am I suppose to believe they were fulfilling my order a FULL 5 hours prior to the originally scheduled delivery time? Also, they've delivered to my place before- many times- not just to me but other tenants. I live in a condo within the CENTRAL BUSINESS DISTRICT! I don't live in a remote area, off-the-grid. I told them all this and even provided them proof by means of screenshots of the call logs, email notifications, etc. Still, they refused to issue me refund. Their customer service personnel via email and chat insist it was my fault simply because I didn't answer their 5:31AM call. I got no food. No service. No refund. They deserve NO STARS! read more

The worst delivery service ever!!!!!!!!!!!!!!!! They would put 60 minutes wait time for delivery but it always exceeds that! And sometimes they would even change the timer on the app to trick customers!!! read more

NEVER ORDER from Food Panda! Worst customer service regardless I presented evidence that the food delivered was incomplete. Save yourself from a headache! I'd stay away from this food service company especially from Agent Thachainiy! read more

If I can rate 0 stars I would. I complained regarding a duplicate purchase because the app failed to notify me that the transaction went through so I ended up ordering a duplicate. Within minutes I talked to chat support and tried to cancel it, they said I couldnt because I was 2 mins late (within the 5minute mark) LOL. Although it showed it was an exact duplicate order. They did not even try to call the restaurant and try to cancel it, the agent kept repeating "wastage". I was back and forth with this agent and saying what will I do with two orders and that I am just a couple of minutes late and if they call the restaurant chances are they have not cooked the order yet. Still the agent kept repeating please email support and wastage. I ended up calling the restaurant itself and fixed the problem and the restaurant even wondered why food panda did not call them. I even have screenshots of the conversation with the agent and told the restaurant about this. Thank goodness the restaurant manager knows what good customer service means. When I told the agent I fixed the problem, at first the agent did not want to believe me but when she saw that the transaction was indeed canceled because the restaurant called foodpanda, the agent then said I will be "blocked" because of what I did. OMG. I was then furious. Take note I don't care if you blocked me, because of your lack of proactivity and customer service to help regarding the duplicate purchase, do you honestly think I would like to use foodpanda's service again? Now I am originally based in SF and I have used numerous food delivery service such as Caviar, postmates etc and this is the first time I received such sloppy and unprofessional service ever. I then sent an email to what the agent provided me but I have never gotten a reply (take note the agent kept repeating on our conversation that I will be rest assured I will get a response). SAME EXACT THING THAT THE OTHER REVIEWERS ON GOOGLE REVIEWS HAVE STATED. NO FOLLOW UP OR EVEN A CONFIRMATION OF EMAIL THAT THEY HAVE RECEIVED MY COMPLAINT. (I have repeatedly sent the email too) FOOD PANDA OBVIOUSLY DO NOT CARE ABOUT CUSTOMER SERVICE BUT WILL ONLY KEEP TAKING YOUR MONEY. Also please don't believe the "small delivery fee" as they TOP UP PRICES TO THE ORIGINAL MENU PRICE. Might as well call the restaurant itself and ask if they have their own delivery if you are not getting better service anyways. AGAIN THIS IS BY FAR THE WORST SERVICE I HAVE EVER RECEIVED. Food panda just make me feel so embarrass with how a filipino service is. Please do not use them and I do hope they will become bankrupt. AND PLEASE SOMEONE MAKE A BETTER DELIVERY APP OUT THERE. TOO BAD UBEREATS MANILA DIDNT GO THROUGH. read more

Horrible service! Waited 2 hrs ... i ended up canceling my order but they still wanted to deliver my food cause I really love soggy sandwiches. GTFOH! read more

We ordered El Chupacabra through Food Panda and our order took over an hour to get to us. We're talking tacos which meant that if the food was late, then the tacos would end up being soggy. Not happy with the turn around time for our order! Our other workmates ordered food from other places after us, and they got their orders within 20-30 minutes. Even the customer service people lied about how long it would take when we followed up on the order and when they said they were going to call the delivery guy, they only called 10mins after our follow up call when we paid for our food. read more

The worst food delivery service. Improved app but consistently late, and nobody will inform you about any delay.

Beware of this Food Panda Philippines business, they took my order, charge my credit card and for no valid reason food delivery was not fulfilled. They send me email cancelling my order because the restaurant from their list refused to take my order (you know who the restaurant they dealing with? Papa John's pizza) For the meantime the money they collected from me will stay in their account for several days. If they do this business to hundreds of customers, imagine how much money stays in their possessions for several days or weeks or months before they send refunds or maybe no refunds at all. Beware. read more

Once again food panda confirms it's complete incompetence in the Muntinlupa area. Order placed and 90 minutes later cancelled due to lack of one ingredient in the order. Order #2 placed and after another 90 minutes, I get a message saying the restaurant has closed. During all this time I get updates saying the order is being prepared, etc..... This is by far the most frustrating service to deal with. No one at the company seems to care, although they will apologize profusely "for my inconvenience" but never change a thing. No drivers available, no notifications of menu not available. Service completely sucks!!! Again, if I could post a negative star rating....I would read more

Very disorganized when it comes to delivering food thru their rider. No receipt, no PWD discount, you even have to call their call center just to have then recompute your bill for the discount. One time they have the receipt they still billed me beyond the price of the receipt of the restaurant we ordered. Rider is very rude even told us "wag na kayo mag order sa food panda". One time i demanded a receipt they just gave me receipt like a receipt from a hardware store. Very disappointing. This just not happened once, it happened 3x plus there is a difference in the amount that cannot be explained by them. read more

It's almost always late, their app is very buggy, the pin on the map is always wrong, most of the time the reason why it's late is because the delivery guy gets lost. read more

I ordered hours ahead of time, added in a phone number they can call and a specific address. I am out of the country and I get a call at midnight from Food Panda because the driver said the house was closed and he went back to wherever he was! The door was open since 8-9 AM but whatever. I gave them again the full detail and a number which the driver can call to assist him. An hour has passed and my supposedly Mother's day surprise is turning into a disaster because I told them not to cook anything and now they're hungry still waiting. I looked up the number of the restaurant so my family can call and check on the order. Same excuse, but how could he have known the house was empty when he didn't even try to call the recipient's number and my dad has been in the living room the whole morning? Still waiting... have to call them again read more

i have 84 restaurants available to deliver, but only 7 are open? and its 6pm. restaurants are showing closed but if.you check.opening hours theyre open until 1030pm, yet theyre closed by 6pm! laughably pathetic. The live chat function is usless..i asked the same thing but they dont have a response.. their responses.take 10 minutes.. and it's "LIVE"? stupid app.. useless.. waste of time and memory.. very very useless.. i still have a question but Ana Marie the agent didnt think it was importabt enough to answer! USELESS pathetic customer service and app.. do not bother downloading read more

I placed an order for Yoshinoya delivery through Food Panda. It said online that it would take an hour for the food to be delivered. Thereafter, i received a call from them saying that it will take an hour and a half to get to my house, which was understandable due to the traffic condition. However, after 2 hours has passed, the food was not in my house yet so i called customer service and they said that the driver went inside the subdivision when i specifically said in the "delivery instructions" that my house was not inside the village (i even said it both in english and tagalog). The food got to my house after 2 and a half hours and it was cold already. I send an email to customer service to complain and never heard back from them. Worst delivery service ever, it would be better to get the food yourself. Also, when Yoshinoya used to deliver themself, it used to take max 1 hour to get to my house during rush hour. Food Panda is horrible. read more

It only works half the time. Sometimes when I order the food arrives. Other times there's an issue. They'll say I don't have a proper address ... even though I haven't changed my account and the listed address worked fine the last time. Other times I have no idea why it hasn't gone through. But I'm not notified of the issue. I have to phone/text/email and try to figure it out. It's more hassle than it's worth. read more

I have days where I am back to back with meetings and tasks from the time I wake up and go home from work. My schedule, although flexible, can be very tiring. As much as I love to cook, I don't always have the time and energy to do so. When I get days like this, I usually look to order my food to be delivered at home. City delivery is usually one of the websites I check out for food delivery services. They have many food and restaurant partners in Manila. Most of the restaurant require a minimum food check of Php500.- so make sure to choose well to reach the minimum amount. For first time customers, you will be asked to provide your name, contact number, and delivery address (with landmarks) to be able to create your profile account. The reason for this is to have a record of your information to make ordering the next time around much more efficient and faster. The services are generally ok but you do get the occasional incompetence and delays. However, if you do file a complaint, they address it quickly. If you're in the mood for a lazy dine-in experience and want some choices, give it a go and enjoy meals from your choice restaurants! read more