I was pleasantly surprised that there was a local office that I can visit in person instead of…read morehaving to deal with trying to call on the phone. Second, they stay open until 6pm which is really convenient. All three women working were effective and friendly. It's located at the El Monte bus station. Parking was easy and the building was labeled Metro Express Lanes so I knew exactly where to go. I was relieved that I was able to resolve my issues. I feel so grateful.

I showed up to bring the paperwork from the dmv and the release forms since I have been receiving…read moreticket violations for a car that I sold a year ago, I showed up with my baby carting her in my arms and had the paperwork that the customer service agents asked me to take so show proof first of all the citations where to the name of my husband and to start off Tina the worker who "assisted me" Said that I needed my husband to be there to drop off the paperwork and I informed her how I was married to him and showed her my DL with my name and address and told her that he works during the same hours that they operate and that he can't miss work on top of me driving from West Hollywood to this location it's about an hour. Then she said that I needed to be an authorized person to do anything and I informed her that I have had this problem before over the phone whenever I called customer service and that he had already added me and I asked her to call the manager so she called Valerie and she repeated the same thing that I needed to be an authorized person and that I needed to call metro customer service. I got on the phone and called metro customer service and put the phone on speaker so that they could both hear that I was in fact authorized to call or do changes and now Valerie said that I she needed to speak to my husband and at this point I am pretty upset they are not being helpful they keep giving me excuses and my baby is fuzzy and crying I have been here for about 20 mins already they spoke to my husband and then proceeded to tell me that I had to fax over the information or mail it!!!! Are you kidding me they made me go thru all this hoops to no even resolve my issue, worst customer service ever you guys need to make sure to hire friendly, helpful and welcoming people not this kind of workers sooo disappointed. I have never had a problem with workers at the customer service call center but the ones in the office are a joke

Right now 6/6-6-8 2025, it's free buses on any metro bus or train…read more Free parking on the weekends in the parking lot. Weekdays is $2/day. Cheaper than LA union station which is $8/day. Very hard to navigate. Google maps says they come at this time but we had to wait 10 min longer. None of the buses came at that time 8:36am. Also we weren't late either. We came at 8:29am. Google maps says Bay 25 but the driver was picking people up in Bay 19. I'm glad caught the bus or else Bay 25 is the other side of the bus stop and maybe it wouldn't even stop. Going to downtown, we had a helpful individual that said any one of these buses on the upper lots can get you there. There are stations on the bottom of the train stations so be on a look out of where your ride is located. Either upper or lower deck.

No bus service during lunch time between 12pm - 1:48pm. Can't they hire more bus drivers? They also…read moreneed food vendors or food carts upstairs or something when people are waiting for the bus!!!

Missed the train at another station due to their parking permit policy and had to do algebra to…read morefigure out "If a train leaves the station at 9:15 a.m. and you are driving to catch up with train and hop-on, at what time and where will you be able to catch up with the train?" The answer was El Monte Metrolink station at 9:55 a.m. on Saturday. The Metrolink app is a life saver because you could purchase a ticket through the app and not have to budget time to purchase a ticket at the kiosk at the station and risk missing the train. The El Monte Station has LOTS of free parking and the track is right there with no bridge to cross to the other side of the track. I paid around $4 to get to L.A. Union Station from here and it was 2 stops away. I met some very cool people there that were also very helpful. If you're going to a dodger game and don't want to drive into L.A. this is a great station to park your car. Once you're at union station there's free shuttles to Dodger Stadium and it's honestly the way to go.

The machine where you pay the parking is not working. And this is the second time I take the train…read morefrom here and that machine is still not working and it took my $3.

You know, I don't know ... much about public transportation, obviously…read more If you don't mind guys who are nearing 60-years-old, with the top row of teeth missing, with barf on their breath and that randomly talk to you about Tool, The Killers and a bunch of classic rock bands, then ... maybe you could feel safe taking the bus alone. I didn't. Plus I had to wait an hour on Sunday for this line. That's way too infrequent for my gas-fueled ass. It took me three hours to get home ... I guess that's not bad considering this was my first time trying out public transit in LA. I took the Metro Red Line from Hollywood & Vine to Union Station, pissed like a bitch and then hopped on the last Metrolink train out to El Monte and then proceeded to walk five minutes and hop on a bus .... an hour later. Now I'm prepared for next time I take this line - get piss drunk, and ride public transit ... it'll make the experience go by a lot faster. Or at least it will fuel the barf aroma on the bus. Now who's saying I don't help make a "green" environment?

Um tried taking this today. Since it was sunday, i waited a long time. I was waiting for it near…read morePershing Square to take it to El Monte. It finally came, I get on, tap my bus pass then the driver yells " Hey hey! come back its another dollar twenty!". I was like why?! and he said because its an express bus. I didnt have another dollar twenty, thats why i pay for a monthly bus pass, to ride the bus, its already paid! Metro is so stupid for charging another dollar twenty to get on this crappy bus. What a jip.

Great customer service made our travel experience better. Great price, comfortable travel and…read morefriendly staff.

Se llaman omnibus express ahora. El dia 29 de diciembre mis…read morepapas de la tercera edad tenían que salir de Fontana al paso texas. Y simplemente el chofer se les olvido pasar por ellos con un frío esperando que llegara hasta 11:00pm pensando un retraso de el camion. Simplemente al siguiente dia se llamo ala oficina ni una disculpa simplemente dijeron no pasamos por ellos se nos olvido. Fue la peor experiencia ya que no hay forma de contactar ala empresa Es compañía fantasmas cambio de Nombre. Tengan cuidado para que no les pase lo que tuvimos que pasar nosotros.

The small, quaint, local farmer's market was a pleasant surprise and a treasure as well. Veggies,…read moreteas, baked goods, raw honey, natural cheeses, and other items high lighted the visit. Purchased some cheese and it was absolutely amazing! Weekly Saturday market. Will revisit in a couple of weeks for more cheese and some reasonably priced baked goods.

The station is in a good area; it's nice, clean, and well put together--a great place to walk…read morearound while you wait

Generally this is the least stressful and most efficient way to get to the Hollywood Bowl. It's a…read morefraction of the cost of a rideshare or parking and it gets you there. Stars off because they have changed the dropoff location of the buses to a parking lot, instead of dropping you off right at the ticket windows. If you are disabled and can't do the walk from the parking lot, you will now need to wait for a golf cart to take you the rest of the way. No worries, they have the cart, but it's less convenient. The bus has a lot of passengers getting loud and obnoxious. Also, I did not appreciate driver Mohammed stumping for tips multiple times, including asking the passengers directly, waving around a tip jar and even posting his Venmo.

The very best way to get to the Bowl! No hassle, pay a few dollars, get on a very comfortable bus…read morethat drops you off at just the right place, and enjoy the performance. Couldn't be easier