I'm a stroke survivor with slur/speech issues and I went in for just a cleaning (which is covered…read moreby my insurance). They were very pushy and kept wanting me to a deep cleaning with xrays (keep in mind I have had several X-rays with no actual exam by dentist with them in the past). Deep cleaning requires extra out of pocket costs. After the 3rd or 4th time of them trying to get me to do deep cleaning, I walked out. They then proceeded to call the police who then showed up to my house to give me a breathalyzer. Of course I passed the test and the officers apologized. How is it that you can "smell" alcohol on a person through a glass with a small slit at bottom? Please review other low star reviews for this company... they are known for pushy/sketchy sales tactics and likely insurance fraud----BEWARE!!

Awesome experience at Dentistry at the Lake, super impressed with the level of care and comfort…read moreprovided by their team. Highly recommend to anyone!

I went here for a cleaning and exam and was given a treatment plan. When I arrived for my second…read moreappointment, everything changed. I asked on my first appointment if this included all the work that I needed, and she said yes. When I arrived to start my treatment plan, I was told this was for today's visit and given a new treatment plan cost of over $19,000 as my part to pay. They tried to tell me it was a misunderstanding, but I asked several times if this was everything I needed, and was told yes. IT WAS DECEPTION; they should have given me that treatment plan at the beginning. I left because now I don't trust you.

Here is my review…read more I am a 100% disabled veteran who was sent to PDA from the VA to get my teeth fixed and things started out amazingly; felt comfortable, this is important as my disability is related to healthcare and feeling ignored due to a botched surgery and failed aftercare! PDA sent me to the Wilkesboro PDA office for a second opinion; I went as I wanted to make sure i was getting the right treatment and a second opinion made sense. I arrived about 20 minutes early to my appointment and let them know im im early and they said to wait in waiting room and ill be called at my appointment time. Appointment time came i physically watched people come in and get taken back for appointments AFTER MINE. One guy was called back named Todd we even asked "Which one" ugh it was the other one! i waited approx 20 minutes after my appointment time (total of about 40 - 45 minutes total, yes early was my part) but not being notified or updated and left alone to my own devices and feeling ignored by healthcare.....YET AGAIN....triggered my PTSD so I left and told them ill reschedule when they actually had availability. I left and called the troutman office and scheduling and told them what happened and said NEVER EVER send me to that office again and let me know next steps. NOTHING....RADIO SILENCE.....called VA they calle dthe troutman office who spoke to the office manager who sai dit was all my fault and had the audacity to have the wilkesboro office call me.....HELL NO!!!!!!!!!!!! IF YOU'RE GOPING TO HANDLE VETERANS WITH DISABILITIES DO BETTER!!!!!!!!!!

From the moment I walked in I was treated with kindness (even though I was a few minutes late)…read more From reception to hygienist to doctor everyone was welcoming and personable. I had a teeth cleaning and will need further care. Next treatment along with costs was explained thoroughly.

Great professional Team every time I have been there it was a great experience, never any problemread more

I am in pain, and The Statesville location on Brookdale drive, the receptionist is an…read moreunprofessional trash bag who refused to take my appointment and hung up the phone as l was trying to provide her with the information requested. I have called back 5 times and she will not answer the phone. I feel like I'm being discriminated against because I have Medicaid which is accepted. If she cannot provide excellent professional customer service she needs to seek employment elsewhere. I see their service is pure shit so I won't even be going to this location. Kamala 2024!!

I just wanted to add that Ive talked to numerous people at my job that have asked me what happened…read moreto my face and when I tell them I've heard 4 or more horror stories about DOC and it makes me feel better knowing that I did do the right thing in posting in here and I will be taking this to my attorney and the medical malpractice associates.I have been to the dentistry of the Carolinas a few years back and I was more than satisfied I went this time and I am just utterly disgusted. I can't believe that they want to say that my face and the inside of my nose is bruised because I bit my lip. The fact of the matter is they don't want to take ownership and what they did to me my face is bruised I can't hardly talk I've got stitches I've got infection and this just happened two days ago. And then on top of it they act like I'm just a pain pill seeking person and I'm not I'm in pain unbelievable utter pain I don't know what to do I can't hardly talk my face is so swollen it looks like somebody beat me and then because I'm upset they decide to cancel me as a patient which is fine I wasn't going back anyway but I do not recommend this place to anyone anyone that goes there for a tooth pulled beware beware because you get nothing for pain and if something happens it's all your fault not theirs it's all yours. I am so upset I can't see straight I will never ever have worked out on my mouth again I will go without teeth before I go back to another dentist that's how bad this got me

Had a root canal done. The staff were all phenomenal. Ive had one done in the past elsewhere and it…read morewas a night and day difference. These guys were great, even the atmosphere, chair, 'movie glasses'. Id happily use them again.

Customer service is trash and they play with peoples money. They wanted a copy of my credit card to…read morekeep on file and refused to bill my insurance. my insurance covers 80% of my dental procedures. They wanted over 50% of the initial procedure cost up front. They couldn't get me in as an emergency patient for two weeks. and they advertise that they're the cheapest in town. That's a lie. I took my business elsewhere and was only charged 25% of that :) 0/10 do i recommend this "office"

I had a dental procedure at Davidson and Burr in Mooresville, NC on Wednesday April 1st for a…read morecleaning. Dr. Davidson and Jennifer took really good care of me. Also, Karia took x-rays and assisted with the cleaning process too. They were all very pleasant and professional. I also had a dental procedure on Thursday, April 2nd to fill 3 cavities. Dr. Davidson was very thorough with the procedure and Chelsea assisted him and she was very kind and professional as well. Thanks very much for the wonderful service. Very much appreciated. Mark Hooker

From my very first appointment, communication from the front office has been extremely frustrating…read more I was never informed that I was considered out-of-network, and because I was very pleased with the dentist himself and the dental team, I went out of my way to obtain secondary insurance so I could continue my treatment. Unfortunately, the front desk experience has consistently been disappointing. Even after receiving treatment plans, there seemed to be very little understanding of how my insurance benefits applied. I was given a treatment plan stating that my next appointment would cost a little over $300. I was unable to make that appointment, which I am now thankful for, because when I called two days later to reschedule, I was suddenly told that previous staff had not been knowledgeable about my insurance and that the correct amount would actually be over $700. Anyone would be frustrated to find out that they had been given incorrect information, especially after making decisions based on that information. What was even more disappointing was essentially being told that it was my responsibility to understand my own insurance. While I understand that patients should know their benefits, I also expect a dental office to provide accurate information when discussing treatment costs and insurance coverage. When I expressed my frustration and explained that, because of this experience, I would not be returning, the response I received was, "I hope someone can assist you better." I responded that it shouldn't be difficult, considering I was simply asking for accurate information regarding my treatment and financial responsibility. At that point, the conversation became even more unprofessional. I was reminded that the call was being recorded, in a way that felt more like a threat than an effort to resolve the situation. I was also told how much the office had supposedly done to help me, as though expressing a legitimate concern about being given incorrect financial information was somehow disrespectful or unreasonable. That interaction completely confirmed my decision not to return. Patients should be able to express frustration and ask questions about their treatment and finances without feeling threatened, guilted, or talked down to. The dental team itself has been wonderful, and I have nothing negative to say about the dentist or the quality of care I received. Unfortunately, great clinical care doesn't make up for poor communication, inaccurate financial information, and an unprofessional front-office experience. I ultimately left feeling like my time, money, and insurance benefits had been wasted. I would rather find a practice where I can receive great dental care without feeling like the people handling my account are playing with my pockets.

I'm a senior and have had extensive dental procedures/crowns/bridges, etc. over my lifetime. In…read morethe last 18 months, I've had two dental extractions performed by Dr. Nesbitt. Both had significant potential for complications. He was appropriately cautious and very kind throughout. His ability to do the extractions swiftly and painlessly was exceptional. He and his staff are very professional and personable, as well as efficient. Yes, I would definitely recommend Dr. Nesbitt!

All I can say is Wowwww! I just had a tooth pulled from Dr. Nesbitt literally moments ago. He got…read moreit out in what felt like seconds. Lisa was so kind and calming. Everyone is a professional at their craft in that office.. even the initial consultation experience was very thorough. The doctor was honest and open about the possibilities and I also enjoy a light, dry humor, which he definitely encompasses lol. Very happy one of the best tooth experiences I've had in my entire life! I still can't believe how quick and effective the procedure was. Thank you to everyone in this office for making what can already be a nerve-racking experience somewhat effortless for me!

This practice is so great. I had a misunderstanding when I got there, but they worked with me and…read morehelped me and I truly appreciate it. They were so helpful.

Botched dentist alert! I would not recommend letting Twila M. Bell-Hudley do any work on your…read moreteeth! She turned a small cavity into a root canal! Another dentist confirmed that the likelihood of that happening was 1 in 1,000! Even more reason I believe she's the biggest botched dentist in NC. She explained to me how she's teaching classes; she really needs to stop because, in my opinion, she's creating more botched dentists like herself. She worked so sloppily, and she is very inexperienced. She did not know how to properly administer anesthesia. The worst dentist I've had in my entire life! I still can't believe anyone gave her a license, but then I went to look at her online credentials, and it makes sense! She graduated from the University of Detroit Mercy, which has an 80 percent acceptance rate! Go to her at your own risk, that's all I'm going to say!