Tom Hickerson came by to give me an estimate for vinyl. However, he told me go with carpet. He knew it was not what I wanted to hear. He told me what others weren't that my floor was too bad for vinyl. Tom was professional, good with my dog, explained things well, didn't pull punches and honest. Anna B read more

I had a very disappointing experience with Footprints Flooring and Kyle Wood. I felt misled throughout the process. When I questioned concerns about the job, Kyle called his laborer and told him to leave. At that point, most of my floors had only been sanded, and no one communicated whether or when they were coming back. I was left with my house torn apart and no answers. Kyle then stopped communicating with me directly and blocked me from speaking with him, despite already having half of my payment. I was also threatened with a lien on my house if I did not pay the remaining balance, even though the work was incomplete and there were clear issues. The contract stated they would water-pop the floors and protect my home by taping and covering belongings, but none of that was done. Eventually, my husband convinced Kyle to return and finish the job. Kyle told me they would purchase HD Bona Traffic finish, but that never happened, and I had to go back to the store and buy it myself. To make matters worse, the subcontractor left areas under the stove and refrigerator unfinished. Kyle also told me not to speak to the subcontractor directly, leaving me with no way to address concerns or discuss incomplete work. In the end, I was charged for services that were either not completed or not performed as promised. Based on my experience, communication, professionalism, and follow-through were major issues. read more

We have used Footprints Floors multiple times when replacing carpet with LVP flooring. They have always done an amazing job! And they did not disappoint once again. The people who work here truly care and are great at what they do! We recently had a water leak downstairs resulting in replacing the 4 year old LVP flooring with new LVP. They were able to get us on the calendar last week and finish laying the floor. So thankful they could do this done before Thanksgiving. We will be having them come back in January and do our stairs. read more

Footprints Floors - Carmel - DR - Flooring Near Me - Carmel, Indiana

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Our experience with Footprint Floors was a complete waste of money, compelling me for the first time to warn potential customers about Footprint Floor's gross incompetence and lack of professionalism. Initially, "Tom" (the contractor) and "Luis" (the worker) projected an image of competence and concern for our home and vision, misleading us into feeling confident in our choice of company. By the end this feeling was completely gone. Before leaving our home, we had explicitly and carefully chosen a grey color for our floors. Upon our return 3 days later, we found the floors to be unmistakably brown. Furthermore, our walls were stained and marked, and our lights wouldn't turn on because the breaker switch had been turned off and left unscrewed on the floor, demonstrating a blatant disregard for our property. When we contacted the company to address these issues, we agreed to meet at 12:30. They arrived 30 minutes late. When they finally showed up, we voiced our concerns to Tom, who exhibited a shocking lack of accountability and professionalism. Before the painting had started, we repeatedly asked Luis about whether the color would change once the project was done, he assured us multiple times that it would stay EXACTLY the same. When confronted about the brown color, Luis absurdly claimed he told us the wood would look "more lively" (whatever that meant) and then had the audacity to laugh in our faces. Both Tom and Luis stubbornly refused to acknowledge the glaring color discrepancy, absurdly insisting it was the EXACT same as we had chosen. They bluntly stated there was nothing they could do about it. Given their blatant denial of the obvious color difference, discussing the other issues we had was pointless. Ultimately, I had to tell Tom and Luis to leave my house as I could no longer stand them. I begrudgingly paid and spoke to "Terrance," the project manager, who offered a feeble and insincere apology before leaving. After they were gone, my girlfriend and I were left feeling extremely frustrated and stressed. What began as a seemingly positive experience morphed into a nightmare, revealing that none of the people there actually cared about addressing our concerns. Footprint Floors is, without a doubt, the worst company I have ever had the misfortune of dealing with. Their sheer lack of professionalism, accountability, and blatant disregard for customer satisfaction is appalling. This company caused us immense distress and frustration and I strongly urge everyone to avoid Footprint Floors at all costs. read more

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We engaged Footprints Floors - Carmel in October of 2023 to perform hardwood repairs and then sand and refinish our floors. We requested the repairs be done first and then weeks later, after Thanksgiving, the floor be sanded and stained. The floors were repaired, sanded, and stained at the same time. After several weeks, the repair work began very noticeably faltering. The repair work needs to be re-done and at a minimum that section of the floor re-stained to exactly match the rest of the floor. The floor also requires a final finishing, glossy coat. On the positive side the owner and project manager were a true pleasure to work with. On the negative side the work was not staged according to our request. Perhaps a simple miscommunication, although we made our staging request more than once before the work began. This created a few issues for us that we were trying to avoid. The most troubling is that it is now mid-March and we have not received a return phone call or text to arrange completion of their work. For over a month we have called and texted several times, to both the project manager and owner, without any return call. We did reach an assistant one time over the phone who promised the owner would get in touch with us that day. That conversation was over a week ago. We are assessing next steps if we do not hear back from Footprints Floors of Carmel. While the project was reasonably priced in our estimation, it was an expensive project that is very noticeably incomplete. read more

We love our refinished floors, stained Weathered Oak on red oak wood. From start to finish, we were impressed with Footprints Floors. Everyone we dealt with was professional--prompt response time, excellent communication, and follow-through. Pricing was competitive. Tom is very personable and answered all our questions, listened, and was attentive to our needs and choice for the right color. Luis is a master! Also, extremely nice, conscientious, and totally changed the look of our rooms with an amazing floor transformation! We recommend Footprints and would use this team again. read more

Footprints Floors - Carmel - Weathered Oak stain on red oak wood. - Flooring Near Me - Carmel, Indiana

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