We have used Pro Sanding twice. The first time they refinished our back room and kitchen. In the kitchen they had to feather in new wood to match the old wood where we had removed a peninsula and the work was beautiful. This past week we had them come in to remove tile from the foyer and replace it with wood and refinish the bamboo flooring we found when removed the vinyl flooring. Carl gave us a fair quote. The new wood arrived and was then Caesar showed up to do the floors. Under the tile he found beautiful parquet flooring that he was able to refinish. Carl requoted us and we oil back the ordered wood without issue. The flooring turned out fantastic. If I had more flooring to refinish I would definitely call Carl again. read more

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So happy with the outcome of my new LVP. His team...Robert especially made sure everything was done correctly. Trusted ProSanding implicitly John S read more

Three stars for clear pre-quote communication and on-time meeting for scheduled walk through for a quote. I never received a quote following the walk through. A week after the walk through I reached out asking for a status of the quote - owner noted there were some family matters that took precedent. Did not communicate this until I reached out, he ultimately said he is unable to help me. I'm unable to rate quality of work as services were not provided. I wish them all the best. read more

We had a great experience with Carl. The ProSand team that installed our carpets mentioned that they carried Karastan rugs so we went to their showroom. They have a great selection of classic Persian rugs. We bought the one shown in the image - beautiful! We'll be back to check out their backsplash options. Knowledgeable, friendly and highly recommended! read more

ProSand Flooring - Karastan rug - Carpet Installation Near Me - Indianapolis, Indiana

Everything was perfect! They installed beautiful Bruce white oak narrow plank flooring in my 100 year old house. The care they took in removing the old damaged flooring, preparing the sub-flooring for installation, and perfect installation was amazing. They were punctual, took great care for perfect cuts, reinforced the sub-flooring supports where needed, lovely room to room transition, fireplace, and floor vent detailing. The owner Carl is great work with, and he really cares that the job is done right, and that I'm happy. The Bruce flooring installed has a 50 year warranty, and I did get a very good price. I highly recommend Prosand Flooring, See the attached pictures. read more

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I am very pleased with the work from the ProSand team. I had a leak in my Christmas tree stand which caused some severe damage to the hardwood. They did a great job sanding that section out and staining g to nearly perfectly match my almost 100 year old floors. They arrived on time, did their work and made no mess. I am a happy camper. read more

Sanded and refinished 2000 S.F. of oak floors in our 100 year old house. We were concerned that the original patina on the floors would be lost and they would look too new for an old house. ProSand did an excellent job of sanding and took great care to match the new stain color with the original. Very happy with the results and the crew was a pleasure to work with. These guys are professionals, they take pride in their work and it shows in the results. Price was very competitive with other quotes. 5 Stars read more

Carls guys did an awesome job with our rooms that needed refinishing and new flooring. They were incredibly prompt, worked hard to get the job done for a quick turnaround, and super friendly. I didn't catch his name but one of his guys (he had piercings) worked with me to make sure everything was how I wanted, really went the extra mile taping off an area to give it a different color stain to match the surrounding wood. Final product looks great and I can't recommend them enough! read more

ProSand Flooring - Carpet Installation Near Me - Indianapolis, Indiana

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We had some damaged flooring in our 100 year old home that needed repaired and refinished last month. Carl and I were able to get a time scheduled where he came out, measured and we agreed to move forward. So glad we did- my wife and I are very happy with how they turned out! They did the entire upstairs which included the bedrooms, closets and hall. They even touched up the top of the newel post at the top of the stairs. It was worn like the floors and now looks great (pic)! We didn't have them refinish the stairs and you can see how well the floors turned out (pics). We went with the satin finish vs gloss and are happy. Robert and Nick did great work, they were easy to work with and answered all my questions. We're talking about having the main floors redone and would have ProSand back without question. Thanks Carl, Robert and Nick! read more

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We had some water in our kitchen due to a leaking refrigerator, thought the boards would need to be replaced. ProSand was able to address water marks without a total replacement, very happy with the result. Carl and his team are very responsive, would highly recommend to anyone with hardwood needs in the Indy area. read more

Loberto was excellent. Very conscientious. Floors look beautiful. Kudos to all the installers. Great job! read more

We had ProSand refinish our floors (two stories, stairs, and handrail), and paint the interior of the house. The job was superb. The staff was professional, friendly and patient. The work is impeccable. And, Carl, the company Pres., personally visited to bid the job and make sure all was done well. The price was on par with the others, if not a little cheaper. The VALUE is fantastic. We are extremely pleased and will use them again. read more

ProSand Flooring - Stairs - Carpet Installation Near Me - Indianapolis, Indiana

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I recently purchased a new (old) home with 100-yr-old original heart pine floors with an orange-y finish and deporable worn condition. I contacted six companies about refinishing, and received varying opinions, including two who refused to do it at all and said the floors must be replaced. I went with ProSand because the price seemed fair, I wanted to preserve the antique floors, and they could do the job within a few weeks (the others were scheduling 6 weeks out). They ended up doing my job a week earlier bc someone else moved back their job to a later date. I will say that Carl can be abrasive, but I recommend overlooking that because the guys who showed up to actually do the work were very knowledgeable, helpful, professional, friendly, and patient. I emphasize the last because I had a very hard time deciding on a color and they sanded small areas and tested 7 different colors on the floors for me and dispensed advice about lighting and viewing to help me decide and find exactly what I wanted. In short, I am a very happy customer and love my refinished-like-new-but-better antique floors. read more

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I hired Carl and Prosand to refinish my hardwood floors. While talking to Carl, I expressed frustration about finding contractors for repairing my drywall, painting every room in the house, painting the exterior, and replacing the carpets. He mentioned, "you know, we do that too...". Wow, do they! I ended up hiring ProSand to do it all. Their prices were competitive and they "just took care of it". I didn't have to worry about managing 3 or 4 different contractors, getting the timing right between each part of the work, and I didn't have to pay absurd prices that many contractors proposed. The quality and attention to detail was fantastic. When they were done, my 30 year old home looked brand new with compliments from everyone who have seen the results. Best home contractor decision I've ever made! read more

ProSand did a great job refinishing our hardwood flooring. Highly recommend Carl and his staff.

Carl came by, gave us a bid on doing our hardwood floors and no pressure, we accepted the bid, work was done while we were away, when we returned and quality of work was all we could expect. We also had him move and return our furniture (we were responsible for personal items) 14 days later his team returned to relay the rugs on time and were careful and efficient. Very happy read more

You'll want to read this review in full before even thinking to hire this company and owner. From the outside, this business seems like the professional and high-end contractor you'd want to hire for your flooring needs, but I'm here to warn you. Beware of hiring this company and I'm going to tell you why. The workers seem like good guys, but the main problem is the owner of the business, Carl Padron. Carl comes off as the nice and decent guy who knows what he's doing and that's the first impression you'll get when you meet with him the first time, but don't let that fool you. Carl was hired to sand and refinish the floors of our new home before closing. He gave promises like "I guarantee you guys will be very happy with the results" and "the floors will look like brand new floors when they're done" and "I provide a lifetime warranty on my product and service". This was the last of the positive experience.... Once he received his deposit, things went downhill from there. First, he did not meet the deadline for the work getting done but most importantly, the floors turned out with swirl marks all over the 1,500 sq ft we had done! He was also VERY RUDE in his responses and interactions thereon. It was like a completely different person from the one we met with the very first time. He sent an "inspector" to come over to the house and take a look at the issue (he couldn't confront us himself). The inspector agreed that there's a problem but admitted that he had no say in what will be done to fix it. All he can do is report back to Carl. He also said the only thing that can be done to fix it is to redo the whole job. When confronting Carl asking him what he will be doing about it, his response was "the floors are acceptable" and "nothing will be done"! The swirl marks were all over the floors and were obvious signs of a very poor job and more like the work of an amateur. He even admitted himself that it was caused by the sanding machine. I'm no expert, but just doing a simple Google search on the swirl marks issue returns many articles talking about how to avoid this and that it's the result of a low-quality poor job (more compared to a DIY project). How can this business and Carl provide a "lifetime warranty" when he can't even guarantee his work from the very beginning! I'll let you judge from the attached photos. Please think many times before hiring this contractor and don't make the same mistake I made! read more

We recently had our floor restored in our 1963 home. Jose the contractor was very pleasant to work with and he did a great job. The floor is beautiful! read more

Installed LVP and refinished hardwood floors. The work was done in a timely fashion, the crew was helpful and responsive, and the prices were fair. We're very happy with the end results. read more

We had a very good experience with Carl and his installation team. They gave us a great deal on the backsplash tiles for our kitchen. After it was installed, Carl came by the house to check on his team's work and noticed that our hardwood floors in the main hallway were worn out - the floors are over 80 years old! He recommended that we resurface and replace some of the cracked boards, and since we had just purchased the backsplash tiles, he gave us a nice discount on the resurfacing work. We are very happy with the work they did in the kitchen and the hallway. I admit that Carl isn't overly talkative, but he knows his craft and we never felt like we were getting talked into something that we didn't need. I'll take honesty and craftsmanship over a chatty salesman any day of the week. read more

We recently had our living /dining room floors in our 100+ year old Irvington home refinished by Prosand. Very happy with the results, price and service. Flooring technicians were hardworking and pleasant. read more

Like others have mentioned the owner leaves a lot to be desired once he has gotten the deposit. Carl talks a great game but his word has little to no worth in my opinion. A big part of the problem is I do not believe he has any employees. So since all his work is "completed" by sub-contractors that he has picked but its the luck of the draw for you. My luck was not good. The subs left the Brazilian Cherry floors pretty much a mess. I was just glad they left. Carl has no apatite to talk to you once you have made the payment. At the beginning we had considered having them do some carpet work also as least I was smart enough not too. We have dealt with several contractors in the last couple of years having projects done. This was the smallest of the jobs left and by far the worst of the experiences. The other contractors were concerned about quality of work, you will not find that concern by using this company. We will end up having them redone properly. As a added note if you cant help yourself and use ProSand be certain to lock the bathroom door so they cant use it. read more

Do I do business with snarky rude companies? No. Was looking for a bid for refinishing pine flooring and the guy who made the assessment appointment for Saturday morning at 9am cancelled the appointment because I didn't pick up his confirmation call the night before appointment (Friday) at 9pm. Dude was snarky when I returned his call Saturday morning at 7:30am. Movin on. read more

The crew who refinished 3 bedroom, a kitchen and hallway floors were done well by the work team. Thsiere are a couple of items that I'd like fixed (old cable holes and a transition piece from bedroom into a bathroom), but no response. I have repeatedly asked for a receipt that details the stain used, and the finish used to no avail. I have repeatedly asked for a document for their lifetime guarantee that has not been received. read more

I would give 0 stars if I could. Carl is very unprofessional and yelled at me on the phone on 2 occasions. They lied about building materials used and underperform in every way. They left our tile floor a safety hazard. You can literally cut your feet on the tile if you step wrong!!!! read more

We used pro sand on a remodel. They did a great job of fixing and refinishing our oak floors. There people where hard working and trustworthy and the quality of there work was besutiful. I would recommend there company as they do great work at a fair price. Gerard dant. read more

Terrible! Rude! And an attitude to boot! I called this company to inquire about them doing some work on my hardwood floors. The guy who answered the phone repeatedly cut me off within the first 45 seconds of the conversation. He basically gave me the, "Look, ma'am..." (read: you stupid, ignorant woman) Well, this educated female attorney who wanted to have her hardwoods completely redone in a 3600 square foot home will take her business elsewhere. To the rude business owner that answered the phone -- thanks for showing your true colors right away and ensuring that I did not do business with you. read more

I felt the same way when I called them, When the guy came out and took measurements he told me I had to come to his show room to select product and talked down to me like I was stupid and wasting his time. What also irritated me was he could not give me even a ball park estimate on the job and he said he would not know anything until he e-mails me the quote on Monday. I was going to try to keep my money local but I decided to go with Empire Today after all the local companies here in Indy seem to not care about the customer or there needs. read more

Very professional company. Would recommend them to anyone to do the job correctly the first time. They were very careful and the workmanship was top notch. read more

We just had our kitchen back splash completed. Fabulous work-kept the work area tidy-arrived on time and completed the task as described. Thank you. We love it! read more

If I had met the owner of the company prior to our floors being done, I would never have hired ProSand. The owner is the rudest man I have ever met. I have never spent so much money and treated so rudely. The sales woman was excellent and very knowledgeable, and set up our service to meet our renovation schedule. We had a few blips with the refinishing, but color match and finish were very good in the end. The only time we saw the owner was for a deposit pickup and final payment. We should have gotten the clue when he picked up the deposit and we should have cancelled the order. He was condescending to my husband and did not want to go in house and see the job his company was scheduled to do saying he wasn't doing the work personally, so he didn't care to see the job. Upon completion he came to pick up check and a few minor repairs needed to be done. Again, he was rude to my husband and me and would not answer questions about what is included in floor refinishing. He told me to read the warranty myself when I asked him questions about a warranty paper handed to me. I feel sorry for his employees. They are the heart of the company and did good work. I would never rec this company based on interactions with him. read more

Buyer BEWARE! Terrible attitude. I was told that they could refinish my floors and they do look good except for the rude man, Carl. After the floors were done, our dogs urinated on the floor and it was cleaned up within a couple of hours but left a stain right in the middle. Carl came out and was extremely rude and said there was not one thing that could be done. They should have never agreed to do our floors or should have told us to keep the dogs out for over 2 weeks to allow the finish to harden up. The finish is terrible and I asked specifically about that before the floors were done. I wish I had read the reviews prior to working with them...NEVER USE THEM!!! read more

Just like the other reviews. The owner, Carl Pedron, was extremely rude and hung up on a customer who paid him thousands of dollars. He demanded to know my age so he could belittle me. He promised the wood would be delivered on time, but it was a week late! He made no attempt at making the problem right. He said it wasn't his problem, but in reality it is his problem because I paid him and he promised the wood by a certain date and he did not deliver. When confronted, he got exceptionally mad and hung up on me. It was honestly unbelievable how he acted towards a paying customer. He provides horrible service, as well as customer service. There are so many options when it comes to flooring. So do yourself a favor and take your business to a more professional company where you can deal with people who can provide real customer service. read more

Had one of their vans almost cause a wreck this morning. After trying to cut me off in traffic the employee flipped me off. I called there shop and the gentleman that picked up the phone tried yelling at me for calling it in. Extremely unprofessional and would suggest anyone to use a different flooring company. read more

A man stands by his word. Carl does not stand by his word. Carl is bad to do business with. He will take your money and you will never hear from him again. Not even to give you a receipt Not even to give you the warranty. Not even to fix the mess around my refrigerator because they are so lazy to do it right. I have called many times with no response. read more

I really wish I could give a higher rating because I did like the look of our hardwood floors once they were refinished, and the employee who did the work is awesome. The customer service leading up to the job was great. We went out of town for about 5 days over Thanksgiving break and opted to pay for them to move the furniture as well. We were told the furniture would be moved back on Friday after Thanksgiving, which was perfect because we were getting back into town late Friday night. However when we got back our furniture had not been moved back yet and was filling up our entire living room. The next morning I called the owner, Carl, to see what had happened and to make sure the floors were dry and ready for the us to move the furniture back ourselves. He was extremely rude to me. He told me there was no way anyone told me that the furniture would be moved back Friday because they were closed. I was shocked! Miscommunication happens, I can understand that. But to tell a customer that they were never told something that they definitely were is unacceptable. All he has to say was, I'm very sorry you were told that, whoever said that was misinformed and I apologize for the inconvenience. But to basically call me a liar and engage in a heated discussion with me as a paying customer is so very unprofessional. Obviously there was nothing I could do, so we moved the furniture back ourselves, paid the balance, and that was that. However since then I have noticed the floors are scratching and scuffing very easily, as though the top coat isn't thick enough to protect the floors from normal use. I have called, emailed, had someone come out to look at one particular scratch we made on the new floor when we moved the furniture back ourselves, but Carl will not get back to me with a quote. It's been 2 months. It's clear to me that Carl does not value his customers, has quite a temper, and once he has his money for a job doesn't care one bit about whether or not you are actually satisfied. Don't waste your money on this company, if anything goes wrong they will ghost you and you will have to find another company to fix it. read more