Kevin isn't my insurance guy. Came here when my agent wasn't available / never answered me back /…read moreignored my emails. Kevin's office took care of me quickly. Their building is in a complex. There are multiple floors with businesses on each one. The office looks out at the courtyard and is well lit and smells nice. I came here because I wanted to update my address for my home insurance. Turns out... State Farm is no longer doing renters insurance. There was nothing the office could do but they put me in touch with their buddy who's a broker on a Friday at 5pm and I was able to get my coverage for Monday over the weekend. 4 stars because the office was open to helping me even though I came in late on a Friday and they werent my agents. Helpful, knowledgeable and most importantly savvy and well connected.

Called and asked for agent Kevin Beach was told he was not available, left a message and he never…read morereturned my call. Called back after a week and was also told agent Kevin Beach was not available, I then asked if they could call his cell and have him call me back. I was told he did not have a cell phone. Horrible service! I have since made plans to move my insurance policies to Farmers Insurance.

There are hardly words for how easy you made the switch of my vehicles and motorcycle. Insurance…read morecan be difficult to understand but you made it so understandable to me, I feel like you guys are a family and I just joined. What a great experience!!!! Thank you so much for helping me switch to StateFarm..,I'm here to stay!!!

Comment not directed at this State Farm office but State Farm Insurance as a whole…read more Had a legitimate and properly annotated damage claim as a result of the January 2024 storms. Received the run around for five months, to include, not returning calls on four separate occasions and eventually denied the claim. I would sincerely use any other insurance company. I cancelled the policy and selected a more expensive option solely due to their poor customer service experience.

All staff are extremely helpful! They return calls promptly. Always a pleasure to talk to…read moreNatalie, James, etc.

Best State Farm Insurance office around. Nicole handles all my policies for business and personal…read more Always available anytime to help.

My townhouse and two vehicles have been insured with State Farm Agent Richard Parker's office for…read moreover 10 years, and I continue to be impressed by the exceptional customer service provided by his team. This morning, I called to request a copy of my townhouse insurance policy. Vanessa Lopez answered the phone and warmly asked how she could assist me. I explained that I needed a copy of my property insurance policy, and to my surprise, I received an email notification with the document immediately after we ended the call. I replied to thank her and requested an additional document and once again, she sent it right away. Vanessa is incredibly efficient, professional, and responsive. I truly appreciate her prompt assistance and the consistently outstanding service from this office. Z. Cuevas

I have been with Richard Parker at his State farm office for more than 20 years…read more Vanessa and the staff are wonderful. Richard is great and they all together handle my needs very quickly and are so easy to work with. I highly recommend them. I am a happy customer.

I signed up for a Life Insurance policy with Danny who was easy going, personable and thorough with…read moreexplaining to me the details of the process. Danny went over how I could build cash value and make sure that my loved ones were taken care of - if God forbid a worst case scenario were to happen. I had planned on waiting until I was a homeowner and married to get started with life insurance, but I didn't know that you'd have to qualify for it and that it would be way more expensive to wait. The process went quick and smoothly. I was signed up and qualified for a great rate within a couple days. I would refer anyone looking for a good agent to talk to Brad and ask for Danny to help you.

Spoke to someone name Danny. I was trying to get insurance since I have not been able to get in…read moretouch with any other State Farm Agents. When the agent asked what kind of coverages I wanted I told him I would go with the state minimums to start. He essentially told me "no" that minimums are not allowed and that I would need more than that. You don't upsell people when it is not required by state law. That guy should not be working in customer service. I terminated the call and will now move on to another insurance company all together. It seems State Farm does not need my business at all since no one wants to return a call.

I have been a loyal customer for more than 19 years with RJ Blake and I have been fully satisfied…read morewith his service and his operations of maintaining my insurance level with my car he has been one of the greatest insurance agents around from State Farm, and those of you thinking of looking at State Farm Insurance is the best. I don't believe there's anybody better than him in the business maybe other than his line of work but his business I commend him for everything, I give him 100 fingers up for good and longevity of being with him and it's been greatly appreciated

RJ Blake's State Farm office provides excellent insurance advice and service. I no longer live in…read moreCalifornia, so my home and auto insurance needs are handled elsewhere, but I still use his office for my life insurance needs. Every time I have contacted the office either by phone, using the internet or in person, the entire staff is professional, knowledgeable and helpful.

My mother passed away and I received a balance due notification in the mail for her homeowners…read moreinsurance (mail forwarding). I paid the balance due. I found an email from Statefarm buried in her email inbox land contacted them letting them know that she had passed. They returned to let me know that the policy was cancelled and could not be reinstated. I had no notice that the policy was being canceled.

I had an amazing experience working with Janette Renteria. From the moment we started talking, she…read moremade me feel completely at ease--like I had known her for years. She was incredibly friendly, patient, and most importantly, never pushy. She took the time to walk me through every option I asked for, answered all my questions thoroughly, and let me take my time to make a decision without any pressure. I truly appreciated how she prioritized my comfort and understanding over just making a sale. If you're looking for someone who genuinely cares and will go above and beyond to make sure you feel confident in your decision, I definitely recommend this branch--and especially Janette Renteria!

A friend referred me to Deryk recently when I bought my home a few months ago. I was previously…read morewith an "online" carrier where I didn't get the personal service that I get from Deryk's team AND he saved me money! Who doesn't like saving money? I bundled my auto, home and even took out a life insurance policy to cover my new mortgage. I highly recommend Deryk and his team of Kate and Stephanie. A+++++

You know what crow taste like? Well, let me tell all of you in Yelp-land because this is a personal…read morefirst. Sometimes the reviews don't seem to make an impact. Boy, was I wrong - reviews do make a difference. Although I was left a-hanging during a crisis where a city water main burst - releasing water of Biblical proportions into my hovel. I was stuck (picture me shaking a fist at the sky) and screaming for help. It seems that my call for help wasn't really unanswered - it just never got to Deryk - the intended party. Because we all work with people that don't escalate things at work and then we wonder how things got to a certain state due to a 'Loss in Translation' So this totally reaffirms the Power of Yelp and reviews....and eating some crow. Deryk actually showed up in person at my house. Then he called the Calvary. As soon as he left - BLAM - I was getting phone calls from everyone (claim adjusters & remediation professionals). Mere minutes after he left!!! Showing to me that Deryk truly cares about customer service. The personal visit was unexpected-and kinda rough- because well - it was a pretty darn rippin' review by any standard. Deryk gets the 4 stars because of the situation - he could have just ignored the rant and let State Farm handle it. But he actually entered the Lion's den - he truly cares about his customers and his business. I portrayed him like my last boss - and he's no where near that...condition. And as a result of that need to correct a wrong - Deryk is making that lion eat bird now. And so I pose this question to you: How many of your insurance agents would walk into a room after getting torn like that? I was wrong - Deryk is a pretty stand up guy. Just amazing how fast the calls came rolling in after he left. Just amazing.