I walk in the the pet shop with a "hello" and a smile to…read more the two women hiding behund the desk with no hello or Acknowledgment. I walk around looking for a product to buy and these two women don't even leave the register to ask if I need assistance or have any questions. I walked up the the desk and the one women who was on the right side of the desk is just sulking and i said "u look happy...." She didn't even say a word and then the other lady tried to answer my question. She wasn't super aware of similar products to sell me. When I get to the counter to pay she didn't even ask me for my info and told me it wasn't needed for treats. Ok. All and all I would fire the one girl who use dead weight at your store and give the one a warning. This is a pet store. A somewhat happy place. They both were unprofessional and unpleasant I would even let them pet my dog if I was to bring him in. Will not be coming back to this location. Unpleasant staff who clearly hate they're jobs...

The store has a lot of great stuff. A couple times I've gone and the service has been excellent,…read moreand a couple times I've gone and it's been pretty bad.

I wish that there was an option for zero stars for no service. the kids who work here do not even…read morehave basic skills to welcome customers or offer help.

What a great local pet shop! The staff is friendly and knowledgeable. Good prices. If they don't…read morehave what you want they order it in. And it arrives in a timely fashion. Before Christmas I bought some items for my cat, like a $12 sale. The person ran after me with a dime because it was my change. A dime! That speaks volumes to me of honesty, kindness, integrity and caring all the things I believe should be supported especially in a local small business. My daughter now is their customer too. They bring in someone to do dog and cat teeth cleaning too! They have bulk all natural pet treats too! Check them out. You'll be glad you did.

This place really pissed me off…read more I usually only shop at small boutique pet stores for Orijin Original as this is what all of my many ferrets over the years have always ate. While staff at the small stores have always given exceptional Customer Service - this Big Box store was the complete opposite. Funny, when I Googled Orijin, Pet Smart showed up in the top of the search results. I didn't think they carried it, but I was across the street, it was getting late so it seemed reasonable. When I got to the Cat section, the lady (middle aged long light brown hair in a pony tail) was there. I asked her if they carried it and she said no. I asked her what would be comparable and she just shrugged. No suggestions, no offer to help me look, nothing. I searched for something without peas and after going up and down the isles, I asked her about that. She just kinda mumbled something and then proceeded to chat with another staff member who had just appeared. Finally, I asked if I could get a sample. At this point I really didn't want to pay 30-40$ for something they just needed for one night. She claimed they didn't have ANY. Surprise Surprise! Funny how any other Pet Store always has them! Then as I'm about to leave I see that there is a Small Animal section she didn't bother to tell me about or God Forbid show me! No worries - I checked myself only to find that they had one single bag of Ferret Food (Marshall which isn't the best and they don't like it anyway) Then saw they only had ONE other Ferret item - a highly overpriced Hammock! However if you were any other small animal from Rats to Hedgehogs - they got you covered !!! Never Again !!!

Grooming Review: Got my Maltshi groomed for bath and brush,…read morewhich comes with sanitary area's shaved and trimmed. But they didn't shave sanitary areas and or trim face. Paid $61. Not Worth it. Also customer service was soo rude when we asked why they didn't trim.

The most personable and caring staff I've ever seen. They genuinely care about you and your pet,…read morerather than mercilessly trying to sell to you. I give my dogs bath here and they have the highest quality food at a rather reasonable price.

I always have a great experience when I go to this store. The staff is so friendly and…read moreknowledgeable about the products they sell. I've been to some other large pet stores that are not nearly as helpful or caring. I would definitely recommend this Bosley's in particular.

Wow, I am such a fan of this place. I googled my dogs food hoping to find some supply as its been…read morediscontinued (unfortunately with out notice, which is hard on my medically complex senior chihuahua) Having never been in despite this spot being so close to my work and lunch spot, the store is large and the staff are super nice. When I expressed how I was driving all over the lower mainland picking up packets of food here and there, they said they would gather what they could from a few locations for me. I walked away with about three cases of food, which will really help me transition my old dog onto something new while maintaining her little weight. Shes picky, and the fact that they cobbled together as much as they could was honestly incredible. The manager said she would be at a few different stores and would get what she could for me. This kind of service feels rare to me. Also, knowing its a smaller canadian owned company means a lot when I am trying to shop canadian and less corporate! I will be switching to this place for sure. Very grateful!

Great store with nice staff, and decent prices on regular stuff for our fur friends. I like the…read more'buy 12 bags, get next bag free' service which lowers the costs of stuff I buy all the time. My dog loves going to this store

Very friendly pet store. Employees are friendly and they have a HUGE variety of dog food ( I…read moredon't have a cat so can't answer for other animals). This is the store I go to regularly and they have a great reward program. Free bag of food after about 12 bags. They also have some grooming and other services.

I "discovered " Paw Street Market a few months ago as I was curious about the selection & was…read moreamazed by the healthy variety and selection of quality items. We feed our dogs raw and minimally processed and this store had everything we could need. Convenient location with ample parking. From an accessibility perspective, the layout of the store is wheelchair friendly. Spacious and very well laid out The staff is outstanding. We had an opportunity to meet Chloe who was so knowledgeable and helpful l. I thought she must have been the owner or manager based on how professionally she represented the store and inventory. I asked and she is a staff. It's unusual to find staff that knowleable and passionate about their work. I certainly appreciate the level of service. Additionally, the values offered are stunning. They offer the best senior discount of any of the other local pet stores, plus the prices are really good This is our new pet store. You should check them out!

Fantastic staff and great services! They always welcome Luna and I and are happy to offer…read moresuggestions.

Great store, well stocked with cat and dog food, clothes, toys and more. They have 2 kinds of…read moreparrot mix, as well as wild bird food. I never go elsewhere.