They charge top dollar so you'd expect top service but it was not the case. We were manipulated about pricing and were not given useful information about our options, so we went without any grave liner or vault, not having any idea what they were for or, in the case the liner, that it even existed. Also their staff got huffy with family members on more than one occasion. At the out of town gravesite they showed up an hour early and made a phone call asking Where are you? On the plus side the flowers were nice and they did handle the technical details well. For the money I just would have hoped for a more consistently respectful and honest approach overall. read more

My husband and I went to visit my mom on Mother's Day, 5/10/20, at the cemetery. Prior to the service, I purchased faux flowers with the desire to have them on top of mom's casket and remaining on top of the casket when buried. My friend put the flowers together. Everyone knew what I wanted and that was to leave the flowers on top of mom's casket when buried. He delivered them to the funeral, prior to the service. Forbis & Dick helped him bring in the flowers and displayed them on top of her casket. They looked beautiful. At the chapel service, Forbis and Dick confirmed with me what I wanted with the flowers and that was to remain on top of the casket and buried with her. After the service, we went to the cemetery. The flowers were on top of her. At the end of the funeral service at the cemetery, Joseph (Joe) Trippodo, Funeral Director/Manager, came up to me to confirm that I wanted the flowers to remain on top of her. I said yes. My husband went back over to Joe, to follow up with this request and confirmed what I wanted. Joe understood. As I, along with my husband and in laws were walking back to the car, my in laws asked, are they leaving the flowers on top of her? My husband and I said yes. Everyone knew what was supposed to happen with the flowers and that was to leave them on top of her casket when she was buried. That didn't happen. After Mother's Day, I called Forbis & Dick. I left a detailed message with the receptionist. She said Kevin Matthews, Funeral Director, was in charge of my account and he would call me tomorrow, Tuesday. He wasn't there Monday. I waited until 4:30pm for someone to call me on Tuesday. So, I called. I spoke with Kevin. He hadn't received the message but then he said oh it seems like he had heard something about that. He asked me if Joe had called me? I said no. He said he looked through his file and didn't see anything. I said there wasn't mention of this at the time the funeral was arranged. It was after and I was very clear. I told him what I wanted about the flowers. He said I don't think that's going to be done for something like flowers. He said he was not going to be involved anymore and Joe would call me tomorrow, Wednesday. Joe called me on Wednesday. I told him what I wanted. I was very detailed. Later, I emailed him pictures. I told him that he was the one that came up to me for clarification of what was to happen with the flowers. He said he didn't remember. He said that quite a lot. He said he'd have to look into it and call me back. He called Friday afternoon. He said they could make a donation for the amount of the flowers. I said I only want one thing. I kept repeating what I wanted over and over. He said usually the flowers go on top of the tombstone or grave, not on top of the casket. I wanted what I asked for and confirmed multiple times. He said if it was something simple as laying on top of the casket, I said they were on top! Why were they moved? He said well we were there when the city was there. I said then why did you allow them to move the flowers when you just confirmed with me they would stay on top?! He said he didn't remember. Again, Joe said this a lot. I said these faux flowers were bendable and could easily go in the vault. He said he could have the owner of Forbis & Dick call me. I said that's fine. Then, I proceeded to tell him this was not the first mistake they've made. I said I even told you about this mistake when my mom and I met with you on 11/22/19 when she picked out her casket and vault. I said, when my dad passed in February 2004, during his service, I saw at the cemetery my dad's last name was spelled wrong on the vault name plate. He had a hard time understanding and following this. At the cemetery, I pointed this out to Forbis & Dick from the same location on N. Elm Street. I said this needs to be corrected before my dad is buried. They said very quickly. Oh, that's an easy fix. No problem! I even remember at the cemetery for mom's service hearing my brother in law saying something about the incorrect spelling of the last name on the vault plate to my mother in law. She said, they fixed it. Joe said, that takes time to have that re made. That couldn't have been corrected before your dad was buried. I was extremely unhappy. Can you imagine being buried with the wrong name?! To this day, I have not heard from the owner. When I hired and paid for what I thought was a professional company, I did not expect this shady, unprofessional and unethical service. After my mom's service, I was at peace at the beauty and love of her service. I am writing this because I do not want anyone else to have to overlook this emotional hardship along with overcoming grief during their family member's loss too. Every time I think of visiting my mom and dad, it is now associated with the mental anguish I must endure from their negligent, reckless and intentional acts. read more

Forbis & Dick Funeral Services - The flowers did not remain on top of mom's casket as requested and confirmed multiple times. - Funeral Services & Cemeteries Near Me - Greensboro, North Carolina

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Please do not trust your dearly departed to these people. Read the other reviews. They are highly accurate. Kevin is the person I dealt with. First he quoted me the NC law that required 2 witnesses for my daughter's cremation. I pointed out that he was incorrect - it is not the law. I sent him the forms he wanted. He did not accept my signature on the form. He then said that it was a non-negotiable family policy for his family funeral home that I needed 2 witnesses (that did not live with me and were not related to me). Why did he tell me a falsehood over something so simple, during a most difficult time for me? Then when I went and got the 2 signatures, he would not accept them because the times of the signatures were not acceptable to him and his family policy. So I had to go through this all over again. Then he did not accept the photo I.D's of my witnessess because he did not know how to convert to a JPEG. I didn't know either so I invested 15 seconds of research time on Google and sent them again. Then he gave me an estimate for the costs... I requested a fee sheet and OMG - they are truly taking advantage of people during a time that people are not wanting to shop around for an affordable, fair service provider. Their fee sheet is full of double talk and intentionally misleading descriptions. They charge extra for the most ridiculous things. And they are way overpriced! Please have somebody in your family who is not emotional shop around before dealing with a funeral home. Read the other reviews on here! I wish I had. read more

General feeling of non caring and unempathtic employees. When using cremation services you are treated more like a quick transaction. Paperwork was not done properly or in a timely manner. Also there were misspellings in my mothers name that has not been corrected. Use another company. read more

They spelled names wrong on my moms obituary including hers and my daughters. The service was unorganized and the sign in book had my moms name spelled wrong again. Then 6 months later after we were told everything was paid in full I get another bill. I will never advise anyone to go here. My mother deserved better then this. I don't even want to give it 1 star. read more

While the funeral director John was very kind, I unfortunately can not say the same for their receptionist Kathy. She is curt, condescending & very unprofessional! Not something that any one should have to endure, especially a grieving family! Do not expect a manager to ever return your call about a complaint either! I guess they only care about the money, they sure do not care how their customers are treated! The thoughts of my fathers service are forever tainted now thanks to Forbis & Dick on Elm Street in Greensboro NC! read more