I've certainly had my share of pretty great and pretty crappy experiences when to comes to hiring a company/contractor to do work that I couldn't otherwise do on my own. And I rarely write online reviews of anything, but I feel compelled to write one for Ford's after my recent dealings with them. In a nutshell, Ford's was fantastic. Details: Back in April, termite swarmers (or rather, a metric buttload of their wings) appeared in our porch. I made a number of calls to various area pest-control services, asking for quotes and inspections - of those, only one came out to do an actual inspection. After drawing a very rough (and inaccurate) sketch of the house and misidentifying the problem area, the inspector quoted a pretty low price and kept trying to make me sign the quote ("It's only to say that you understand the problem and our quoted solution - don't worry, it's not a contract for the actual work!"......after refusing to sign, I read the fine print and found that yes, it WAS a contract for the actual work). Then a neighbor recommended that I call Ford's, after one of their close friends had mentioned having a positive experience with them. I spoke with Bob Brooks over the phone for about a half hour as he asked a number of detailed questions about the issue. I emailed to him the previous inspector's sketch (having tried to correct the previous inaccuracies). After reviewing the sketches, he chose to come out the next day to draw up his own diagrams (in order to get an accurate quote). He spent close to an hour walking around and checking the property, drawing up the diagram and describing the treatment plan. Along the way, he answered all of my questions and offered a tremendous amount of information about pest control in general (along with a bunch of lawn care tips!). Compared to the other three places that only seemed interested in the sign-up, Ford's was already far and away the best customer handler (and there was never any pressure to make the sale). Professional termite treatment is decently expensive anywhere you go (generally charged by the linear foot - bad news for wide houses....) - Ford's was second highest of the four quotes. So I opted not to have the service immediately performed - I figured I'd wait a few months until I built up more funds. Then in late May/early June, carpenter ants started appearing indoors. After attempting my own ant control, the population seemed to decrease, but as weeks wore on, they continued to enter the house. So I ventured into the attic and sure enough - hanging out on a couple of studs were clusters of ants! I called the usual suspects to ask about carpenter ant treatment (which in two cases was an additional full charge on top of the termite treatment). But not Ford's - since they used the same chemical (Termidor) as for the termites, the additional ant treatment fee would be negligible if I had the termites done too (which actually put them in the same price range for both services as the others). Bob scheduled all of the work to be done the following Friday (one week away), but called later to say that the ant control person would come two days earlier instead (since he had an earlier opening). Both the ant service (Leo D.) and termite treatment (Bob Ford himself, with his apprentice RJ) were outstanding. In addition to asking questions to get the full detailed pest history again (before starting their work), both of them wanted me to watch what they were doing to show me exactly what they did, why it would help, and what I could watch out for in the future. They both gave great explanations about ant/termite colony behavior, and both offered more information than expected with even the simplest (read: dumbest) of pest-care questions. Every step of the way, from the initial call to the email correspondence to the services themselves, I was just endlessly impressed with their thoroughness, professionality, and courtesy. I've already recommended their services to a number of friends, and I would certainly not hesitate to do so again. read more

If you find yourself the unlucky host of a rogue BAT you really need to give them a call. Imagine my surprise at being awoke at 4 AM to find a bat flying around in my bedroom. Well I won't go into all the hysterics that went on but I can say I got right on the web and start looking for bat removers! And I can say I kissed a few frogs before I actually found Ford Hometown Services. Prior to contacting them I had been exposed to a plethora of fear tactics from people who wanted to charge me upwards of $5,000 site unseen to remove the bats they were sure were here. I LUCKILY called Joe at Hometown Services who was kind enough to spend 20 minutes talking me down from the ledge. He sent out Leo who comes with my highest recommendations. Leo explained what probably prompted the bat to end up in the house and did an extremely thorough assessment of the property. He did find a small colony of bats living in the southwest corner of my house and was able to state what needed to be done as well as give me an idea of what could be expected. He provided me with a very reasonable estimate to extract the bats. He has a real respect for the bats, like it or not we need to keep the bug population in tack and because of the fact that he really did not want me to be afraid of bats I hired him to take care of the job. He explained it probably wouldn't happen again but showed my boys what to do if it did prior to them being evicted. (Fortunately we didn't need to capture any). I was given a time that he would come and do the initial work and a time for the follow up which he was spot on. Everything that was quoted to me was done there was no change in price, and he was there when he said he would be. Not only did he follow through on all that he stated would be done but Joe followed up to make sure I was happy with the service received. As far as customer service goes these guys have it down and they back it up with their actions. read more

I love, love, LOVE this company. They came to our rescue when it became clear at the beginning of this summer that we had a bat problem in the space between our finished attic (my office) ceiling and the roof of our house. We own a Victorian, so this was neither an easy nor routine job. Our roofline has lots of gables, odd angles, an extremely steep pitch, and tons of fascia. Everyone we spoke to at Ford's from beginning to end of the bat exclusion and batbug treatment project was wonderful, including Bob, Leo (aka Batman), Brian, Nick, and Donna. It is clear that Leo and his crew have a deep respect for bats and the important work they do as pollinators and pest controllers. I learned so much about bats, their behavior, and their role in our environment. Leo and his crew also understood how overwhelming and scary a bat situation is for homeowners. Bob and Leo talked me off the ledge and calmed me down during my first phone call with them. When Leo arrived to do the initial consultation and inspection, he patiently explained their whole exclusion and treatment process to me, and he took the time to answer all of my questions -- and I had a ton. I always felt like I was in excellent hands and wouldn't hesitate to recommend them to friends and family. They arrived when they said they would, they were neat and respectful, they were sensitive to our worries, and they were thorough. If I could give them a six-star review, I would. read more

We used Ford's this year for their tick prevention spray treatments. the people I emailed and spoke to were very knowledgable and friendly. the process of evaluating our yard was done online and in a couple quick email exchanges, we had a plan. I think we had 5 applications from May til Oct and there was a discount to pay upfront in full. we always received a reminder call 1-2 days before they were coming out to treat and neither of my kids had a tick on them this year! Last year untreated, same yard, same leaf cleanup, we picked at least 4 off my older child (the baby wasn't mobile yet!). In my experience, 2015 was not a particularly "mild" tick summer to account for this difference. I've found the staff at Ford's Hometown to be very responsive over the phone or email and the whole process was quite simple. We've since contacted them about a 2nd issue and received good (free) advice for DIY as well as a quote if we wanted them to come out and bait some vermin. Although no treatment can be guaranteed 100%, I think the sprays made a difference this year and I was very satisfied with our interactions in total. read more

This company is very professional and responsive. We had a serious hornet problem in the spring, which is unusual for that time of year. They sent Matt out right away, and he was very through and extremely knowledgeable about our problem. He even went above and beyond and found a carpenter ant problem in our basement and helped us with that. After one day our pest problems were almost completely gone. They sent Matt out again a couple of months later for a follow-up, which was included in the cost. The costs were very reasonable considering the size of our house and property, and the thoroughness of their work. Matt even went up into our attic to spray there because the hornets can get inside after the fall and sure enough there were some dead hornets up there from last year! I can't thank these guys enough, as I was having trouble sleeping once we found a couple of hornets in our house! Thanks Fords! I'll be calling you next year! Tracy O'Fallon read more

Ford's has serviced my lawn for three years now and has provided excellent service. They are a family run business, so you get a lot of personal attention that you won't get from the larger companies. The prices are reasonable, and I think they do their best to keep it that way. This is greatly appreciated, especially in this economy. I'm sure this has been a struggle for them, but this has made it possible for us to keep their service during some rather tough times. They are really great at providing education and tips so you get the best result. Ford's seems to have some strong ethics as they never push additional products or services on us. On one occasion, we inquired about something we thought we needed to add to our service, and they advised us to save our money because it wasn't necessary. This type of honesty is unheard of in the lawn care business, at least in our past experience. read more

I just had Fords Hometown Service to my home this morning to deal with a mice problem in the attics. The technician, Nick, was prompt and very courteous. He listened to my concerns, answered questions that I had and proceeded to do a very through evaluation of my home and property. He was very knowledgeable and explained each step to me. He made some very insightful recommendations for control. It was obvious that Nick was well versed in extermination and put many of my concerns at ease. Also, very honest about what to expect; that it takes a certain amount of time to get results. Does not happen overnight. He is a wonderful endorsement of the quality of work being done by Fords Hometown Services. I would highly recommend this business and this technician. read more

I recently, July 28, 2015, called Ford's Hometown and spoke to Joe in regards to killing what seemed like a large yellow jacket nest under my vinyl siding, very close to the J channel of our window. Shortly thereafter, we found a larger nest behind the electrical intake, also under the siding. Robert R. , the technician was professional, knowledgeable,courteous and thorough and completely destroyed the two large nests, even checking inside the house to make sure that they did in no way start to come through the walls. I would use Ford's Hometown Services in a heartbeat. Their products and knowhow you can not get from a big box store. Richard K Worcester, MA read more

Working at Ford's Hometown Services has been an incredibly positive experience. The team is professional, supportive, and truly committed to providing top-tier service. As someone on the inside, I see firsthand the care and attention that goes into every pest control, lawn care, and tick and mosquito treatment we provide. Customers regularly share how impressed they are with the results and how much they appreciate our thoroughness and friendly approach. It feels great to work for a company that not only values its employees but also consistently earns the trust and satisfaction of its clients. Proud to be part of the Ford's team! read more

i recently called ford's hometown services to change appointment to get rid of mice , they man that answered the phone was rude and seems he had better things he wanted to do then he hung up the phone , i was amazed when he called me an idiot when in fact he was the idiot as i am writing this bad review as a result of this jerk , i called back spoke to a woman there who was very nice , i explained what happened , she was going to look into it , still have no heard back , i would never have them pick up the mouse droppings never mind and pro job , read more

We have been a client of Ford's for many years and are very satisfied with their turf services. We follow their instructions religiously and it has paid off over the years. My neighbors often compliment us on our lawn. Recently several neighbors have told us that our lawn is a favorite with their dogs when out walking - their pets refuse to walk on until they have rolled once or twice on it. We were told it is like carpet! The credit goes to Chris and his crew at Ford's. read more

I had contacted Ford's Hometown Services about a week ago re: noise I heard in the walls of my home. It sounded like scratching. They provided me good advice and advised me to purchase some mouse bait. They have been great at providing customer follow up and answer any questions I have. Joe Blake has been fantastic to work with. He actually came to the house to perform an inspection. He was very meticulous, courteous and knowledgeable. This is a top notch group. read more

I had use a different pest service company in the past they now are not in business so I called a few service companies from the phone book and as I expected only one company got back to me with in 24 hours ...glad business must be good elsewhere ....it was ford Hometown services and rep Joe Blake was the one to get to me and assured me of what I needed to have done and they showed up on time with out lip service and controlled to eliminate my pesty critters read more

I want to thank Joe at Ford Hometime Services for all help with our bed bug problem. These guys are great, it took a couple of treatments but I can finally sleep at night knowing my children would be eaten alive by those nasty things. If you have bed bugs please give these guys a shot.. The most honest and straight forward people in the business, I would definitely use them again for any other pest problem I hope i never run into but you never know.... read more

Ford's Hometown Services is a top-notch company, I know this both on a personal and professional level. I have been an employee here for over 2 years and have had many family members use their services over the years. The Ford family is such a kind, loving & supportive family and that overflows into their business every day. We have a great team here at Ford's, all dedicated to the business and the Ford's family. It is truly a great, great company! read more

I have been a satisfied customer for years with Fords Hometown Services. Today I met yet another of their professional team-John Coleman! Genuinely a professional, thorough and a pleasure to talk with.Technicians Anesti, Ryan,and John ,have all treated the property with great diligence and adjusted treatments as needed. Keeping all pests away from our home, is thanks to this great company. Please consider them should you have a need. Deb Perkins read more

We had a great experience with Ben, who came to our home for a wasp issue. He came within an hour of me calling. He was polite, professional, and efficient from start to finish. He clearly explained the process before getting started, which made me feel comfortable. He handled the situation quickly and thoroughly- so far we have not seen a single wasp since service! I highly recommend him and would absolutely call again if needed. Thank you ! read more

We have used Ford's Hometown Services for a variety of issues over the last few years. They have solved problems in 3 houses for various family members. Staff is always knowledgeable, courteous, prompt and thorough. Problem solving has involved birds nests in the walls, bats, ticks, ants and bees. All issues were successfully resolved. Don't usually fill out these kinds of reviews, but Ford's merits a special shout out. Connie R. read more

Excellent customer service and job done professionally. Always on time great communication on what to expect, how to prepare and cost. On last scheduled visit, technician called in sick. Hearing that I travelled hours to make the appointment, Bob at Ford's worked with me to find another technician to do the job. We have had bats removed, and rodent and insect control services performed with good results. Thank you Ford's. read more