It is always scary when your car stops working the way its supposed to and at least for me the…read morescariest part is not knowing if its going to be $50 or $5000 to fix whatever is wrong. This was the first repair that was needed outside of my warranty and outside of VW. These guys were honest and straightforward about what was wrong and the cost and the recommendations they provided. They were responsive and communicated to me about the timeline in which it would be completed, when the part was delayed a day, they made sure I knew and I never had to call them for an update. Stress of a broken down car was as minimal as it could be and I will definitely return as the need arises. Thanks so much!!!

This was the most helpful shop I have ever been to! Me and a buddy are from Idaho and were on an…read moreoff road trip through Utah. About 50 miles away from salt lake we broke down and had to remove our hub in the middle of nowhere. We walked into this shop with hub in hand and were immediately taken care of, the shop was slammed but they made time to help us out and get us back on the road. As someone who works on their own vehicles and doesn't like trusting mechanics if I was local I would take any of my vehicles to this shop in a heart beat. I cannot Recommend this shop enough. They know their stuff and do quality work 11/10 would recommend!

Excellent Service. Very friendly and Good fair price for car maintenance. Definitely recommend it!.read more

I am formally requesting the preservation and release of all video footage showing my husband's…read morevehicle while it was in your possession, including footage of the vehicle being received, worked on, moved, stored, and returned. Our vehicle was a brand-new car ( used but in mint condition other than the one problem we had going in) and we have before photos, and now, photos, where the car is returned to us scratched, handprints all over the car, etc... as stated, this was a brand new car that had been purchased approximately one week before being brought to your shop. Prior to service, the vehicle did not have the issues we are now experiencing. After the vehicle was returned to us, we discovered multiple concerns, including scratches and damage that were not present when the vehicle was dropped off. We also found that certain items and work appeared to have been overlooked. Additionally, after the vehicle was returned, it began exhibiting a serious issue where it would start and then immediately shut off. This problem did not exist before the vehicle was serviced. You guys admitted that you guys forgot to do certain things before returning the car back and we have the recorded call. When the vehicle was brought back for further inspection, it was returned with additional scratches and damage. Because of the condition in which the vehicle was returned and the mechanical issues that arose while it was in your care, we are requesting all footage relevant to the vehicle's time on the premises. We also observed children's handprints on the vehicle upon its return. In addition, during our visits to the shop, we observed children riding bicycles and moving throughout the work area and parking lot, creating what appeared to be an unsafe environment for both customers and vehicles. Not to mention that they told us that they would call us on certain times and they never did. We always had to be the ones that reached out. This company is so unprofessional on so many levels, and we are definitely going to be going after them legally if the money is not returned or partially returned due to negligence Please preserve all video footage, photographs, service records, technician notes, diagnostic records, and any other documentation related to our vehicle, as this information may be relevant to resolving this matter. Thank you for your prompt attention to this request.

Great service! Fair pricing, prompt, efficient, pleasant employees who explained everything for me…read moreto my satisfaction. Gave me a list with costs of future repairs needed, and actually showed me on the car so I could see myself what is needed. As a woman who is tired of being cheated and lied to about cars, thank you for being honest and straightforward.

I took my truck for an easy fix, but after 6 months of waiting and replacing useless parts, I gave…read morethe truck to them to cover costs and after a couple days, I see it for sale and running without a problem.

Why didn't I find Mike Palmer Automotive sooner?? I brought my car here after my current shop was…read moremaking obvious rookie mistakes with repairs to my car. Jessy was so kind and communicative. He broke it to me that the car required more repairs than it was worth, and that my current shop was not doing a good job at maintaining my car. Maybe he felt bad for me, maybe he wanted to make a show of good faith, but he didn't even charge me for the diagnostic in that instance. I ended up selling that car for scrap and eventually buying a new car. I brought the new car in for a pre-purchase inspection and WOW, Jessy and his team really showed their true colors on how thorough they are! They checked absolutely everything. They even checked the cabin air filter because he told me that a rodent had built a nest in it. They found things that other shops had missed. Is there such a thing as being too thorough? Jessy might be! But I'd rather have my auto shop be extremely thorough and triple check everything rather than be sloppy and miss things. Their attention to detail and commitment to quality is obvious, right down to how they require appointments for their shop. They want to make sure that every single car gets the attention it needs. I can't recommend Mike Palmer enough and even though I don't live in the neighborhood anymore, I will make the trek to come back here for my auto repairs and recommend them to all my friends. Jessy is a truly honest mechanic who just wants to help you do your best to maintain your car. How do I know? They're not trying to make money nickel and diming you on easy fixes. He could have fixed the cabin air filter for me without asking and taken the easy win but instead he said, that's an easy fix and I easily figured out how to replace it on my own. He wasn't bothered by the fact that I wanted to change my own oil either. Jessy is your true ally in keeping your car running in tip top condition the best way possible.

Went in to get my car inspected for a noise coming from my vehicle and to prepare for smog. The…read moreowner Jessie is an amazing guy who not only check everything out for me ,but took pictures and labeled everything that was wrong with my vehicle. Quoted me in the same day and started working on the vehicle. The price was amazing for the work done and the parts they use are quality. I'm incredibly impressed with this auto mechanic shop and will definitely be going back for future things needed to be done.

Fair prices, fast service, and friendly staff! Took my Mercedes here a couple times, and I was…read morepleased with the results and bill each time.

Fast and Friendly Quality Fair Value Works with Your Pay Schedule xxxxxxx. Xxxxxx xxxxread more

The best shop out there. This is the only place I trust with my car. They have serviced my VW R32…read moresince I picked it up and I wouldn't take it any other place.

I took in my car for a diagnostic, as the power windows were not working, and other components were…read moreoff, which I told them could be the footwell module, they also let me know, I need to change out the oil pan, do a transmission service, and also get a new turbocharger, register my battery, thermostat water pump and a couple of other things, the service guy I spoke to basically told me to sell my car, and told me to see if carvana would give me some money for it, because it's not worth fixing, suggesting that fixing the car was more expensive than the car was worth. He racked up a bill of $16,000 for repairs and said it wasn't worth it, and I either pay that or the $600 dollars diagnostic. I ended up going down there paying the diagnostic, registered my battery on my own, changed the lights and did the water pump and thermostat myself, the car runs great now, but I think the service guy was I talked to was throwing ridiculous numbers out, and made me feel like I'm had a shitty car e90 2010 bmw 335xi. One thing I will say that made me write a more positive review is when I went to pick up the car, the owner spent sometime talking about my car and told me it's a good car it just needs some TLC. He then proceeded to tell me the things I should do first on the car from important to less important, and he let me know my car was in good condition and it was okay to do the work on it.

Service was awesome!!! I highly recommend lambert auto. They have a very thorough inspection list …read more They discovered a leaking front differential which was not fatal , but was suggested to keep an eye on it , honestly i find it rare to have this type of care and concern these days, honestly not a money grab , to say the least ... just awesome service !!

Outstanding service and Rick is very customer oriented. They even called in the prior owner to…read moreadjust my mechanical fuel injection system (65).

I will say they are not always perfect! They do try sometimes they miss things but... Their work…read moreis amazing. They stand behind their and if they miss something they fix it pronto!

I am not a fan of of having to listen to trump while I am being helped at the front counter…read more Politics should not be forced on me as a customer. I also feel like I was over charged. I was billed for almost 4 hours of labor when my car was not even in the shop for 2 hours

We were visiting from out of town. Had some concerns about a squeal and burning smell. Call…read moreMastertech and spoke to Joey. She was amazing and offered to get my Jeep in that same day. Her crew replaced the defective part and I was able to pick it up on the same day. I was both relieved and impressed with this automotive mechanic company. Well recommended for any traveler looking for an honest mechanic.

Joey and the crew are top notch! My Tacoma overheated in Salt Lake on a road trip from California…read moreto Boise. I was fortunate enough to be recommended Mastertech by AAA. Joey got my truck diagnosed and back on the road within hours at a very reasonable cost! Cannot be more grateful!

Great service and was in and out quickly. Even recommend ways to get the price down. I will be…read morecoming back if my car has any more issues

The best service!! He was super quick on diagnosing what was wrong and helped get my boyfriend's…read morecar fixed so fast! Definitely gonna recommend Jake to everyone!