Absolutely love and adore Sachse Pediatrics! They are trustworthy and truly care for the health and…read morewellbeing of your child. They are not pushy. They are respectful, and honor your choice as a well educated parent. The staff is helpful, and very friendly. I cannot highly recommend enough! Their office is truly a blessing.

After searching for years for a place that took my kids insurance and also was vaccine friendly, we…read moreFINALLY found the place for us. If you don't want to be hounded about vaccines, this is the place to come to. I LOVE that they respect whether you want vaccines or not. Not one person was pushy. You tell them what you want for your family and they truly respect that. Every single staff member we met was so friendly and so good with our kids. We left with a binder providing our kids well check info, our kids got some goodies and overall great service!

My family just had their last visit to this office. We've been taking our 3 kids for years, but…read moreafter today, we're done. This place couldn't care less about their patients. They're only in it for the money and will make every attempt to charge you as much as possible. On top of that, the wait times are atrocious, and we're tired of spending nearly 2 hours there every time we go. I thought we were done when a nurse couldn't get a blood draw on my toddler and had her crying and begging to stop, but we gave them another chance. Shame on us. 2 stars because it was nice years ago.

Very disappointed. First, Melissa, Dr. Pasceo's nurse, wouldn't call me back for weeks. When I…read morefinally got ahold of someone else, she was rude and condescending, telling me that I couldn't, under any circumstances, not have a wellness visit. When I asked about having additional time with the doctor to discuss concerns, I was told that it would more than double the price because they would charge for a wellness and office visit. When I asked why she needed a wellness visit since she's up to date on her shots, I just kept repeatedly being told it's policy. I called back and asked a few more questions later, and the woman who answered got snippy again, and repeatedly told me that my mother should just call. I am 23 years old. I scheduled the appointment. If they have no problem with me asking questions about a wellness visit, sharing shot record information, telling me her patient status (which was wrong in their system, which if I hadn't corrected, would have cost almost an additional $30 for her visit), etc, then why not answer why she has to have a well check? The office manager, Amie Ramirez, is no better. I was told that never, under any circumstances whatsoever, will a doctor talk to a patient or patient guardian outside of an office visit. Why have a doctor that, if there's an emergency and I call, won't speak to me or anyone else? When I said that the nurse, Melissa, hadn't called me back in WEEKS, she started defending her, and said I had to send call logs before even starting to file the complaint because, and I quote, "She's been Dr. Pasceo's nurse for over 20 years and there's never been a problem". I got a phone call from the office as I was on the phone with the office manager, but haven't until today when I've been leaving voicemails since the 6th? It's the 29th. When I originally called to schedule the appointment, the lady who answered the phone told me that they had several open appointments since they haven't been seeing as many patients because parents are worried about bringing their kids in due to COVID, but I now I wonder if it's because of COVID, or because of how poorly they treat their patients. All of this is a shame, because Dr. Pasceo was very nice when we went in before, but the rest of the staff ruins the office, so I wouldn't recommend it to anyone.

If I could give zero stars, I absolutely would…read more We moved to the area after buying a home and had to leave our amazing network of care. We were really hoping, after reading these reviews, that we were in good hands. We were absolutely wrong. My ex-husband lives locally, and we initially had an issue where they almost linked his household with ours, and legally, I have sole custody and another child that has no ties to him or his house in any legal or personal manner. This created a massive concern initially. Let's move to our initial visit. The visit itself was questionable. I have two daughters and I am not the average woman that you would see in this small town. I have tattoos, and I am not as clean-cut as the rest. I have a stable job, a home, and a loving family. It was immediately apparent that I was being heavily judged. From the front desk, to the physician herself. She questioned every time frame possible, even ones when I was a single mother working two jobs and couldn't afford consistent care. I have been judged plenty in my life by people just like her, many times, and I know exactly what that looks like. I can handle it just fine. It was when it was pushed towards my oldest daughter that it became a major concern when it was revealed that she was not heterosexual. I had a goal of getting my youngest her labs done, as she had some struggles with insulin resistance in the past and had begun getting lightheaded and dizzy after eating, and I was becoming concerned that something was progressing negatively in that realm. I then requested labs for both girls, and she said that they couldn't be done at the visit and they'd need to be scheduled. She continued questioning. I explained her prenatal development, where she had 4 holes in her heart, extra blood vessels, etc, and had been cleared by a cardiologist 4 years prior, and that her murmur was undetected. She heard the murmur again, and it was not hard to detect this time. Lab appointment. The nurses were seemingly inexperienced with administering lab work and my oldest daughter has medical trauma from having fingers severed and surgically placed back on when she was younger. She can get emotional and cry, and needs me to hold her hand and comfort her. They were very insensitive about this because she is 17. They did not do much to create a comforting experience. The clinician did not have updated notes. It seems the physician was not listening to why I was requesting the labs in the first place because I had to request them with the clinician again, specifically, which then stated that it wasn't even mentioned to her or notated. I have two teenage daughters. One had insulin resistance and a preexisting heart condition, with seemingly worsening symptoms when eating. I requested labs to check A1C, etc. That was the entire reason for labs. My other daughter, I wanted general lab work and an annual STD. When these results came back, and her A1C was in a healthy range, the clinician brought up the cardiologist over the phone and stated that she needs to see her cardiologist again, even if she had been cleared a few years ago. The office called me multiple times throughout the day, asking the same questions the last person who called asked regarding the need for a doctor referral, as if they were not communicating or notating my account. Then they called a last time, stating that they needed me to come in for another appointment because there were no notes regarding her pre-existing heart condition or cardiologist, and that it needed to be a discussion. Mind you, in that initial appointment, I submitted the most recent echo records. The physician was not going to request labs initially and it was per my request that these were even performed. I self-paid for her initial appointment not even 2 weeks prior, then insurance with our lab appointment which I specifically requested for the check to ensure my daughter was ok, and I mentioned all of these things prior, but they were centered on wanting this appointment, and I am sure the money that comes with that. When I asked why more thorough notes of my requests and what was discussed were not documented, the woman on the phone did not have an answer and just said that they just needed to have her in another appointment. I will already have to pay for a specialist appointment as well, and should not have to pay for something that could, and should, have been in the notes of that first appointment to avoid this as an issue. They have absolute and total bias for the families or people they want to, and no compassion for the others. I requested all records and will be reviewing all avenues with my experience. My daughters deserve the best, most compassionate, and attentive care WITHOUT judgment.

We have been going here from the beginning. Never really had an issue until like 2019. I brought my…read moredaughter in because she had a stomach ache and a sore throat. She gets strep a lot and I always know when her throat and tummy hurts, strep has made an appearance. They wanted to test for flu and mono and I declined because it was strep. They asked if I was a doctor. I'm not, but I've been a mom for two decades and I know my children. Recently we had an issue with one of our kids and needed a referral for children's. They refused. They said he hadn't had a well check since 2024, this was 12/23/25 so not like it's been years. They all refused due to the fact that hadn't treated him for the issue. You don't typically go to a pediatrician for mental health, but it's been noted in his files for years. We have a free insurance from my husband's work and they don't pay preventative. I told them when I checked in we would need to pay out of pocket. The lady at the front desk was super condescending and told me " all insurance pays for well visits". Later she came into the room and closed the door and told me I would have to pay before we left. Ummmm, pretty sure I attempted to do that before we were taken to a room. It's changed, my understanding was Byington became a doctor after being a nurse and wasn't happy with how her patients were being treated. Well, you aren't being treated well in her care. Glad to see the NP has left, best wishes to her. If a doctor doesn't care about the well being of a patient, it's a money grab. She would send us to children's for any minor thing, but refused a referral when it was a dire situation. I would find a doctor who actually cares about your child being alive.

Tremendous doctor's office staffed by solid, helpful folks. I believe my decision to drive 45 mins…read morefrom McKinney was the right one. I will be back!

Waiting was the only issue. It took time. And of course I was wishing for timely attention.read more

We have been coming here since 2021 and my daughter loves it. Just had my second baby and can't…read morethink of any better place than here. Staff is always super nice and kind. Thank you!

Refused to see a sick patient because hasnt had his yearly well visit. When you call the staff…read moreshows no empathy towards your situation. They do not put their patients first.

I can't said anything about the doctors, because I never had the chance to see them, worst…read moreexperience. Trying to set up an appointment since November, never returned my calls or e-mails and when finally had one after seven months they cancel me the day before not after putting me on hold for a least 30 minutes and hang up on me several times, rude front people.

We have been seeing Dr. Kurt Pflieger since my son was about 5 months old (he is TEN now!) - we…read moretransferred our kids to him due to the previous pediatrician not listening to me regarding his breathing issues and being sick all the time (respiratory issues stemming from croup) The previous pediatrician kept saying it was normal to still have a cough and it would get better. Once we switched him to Dr. Pflieger he took Xrays and diagnosed my 5 month old with PNEUMONIA due to the other Dr's negligence. Dr. Pflieger had him on breathing treatments multiple times a day and he was noticeably better in a couples day and completely better within a couple weeks/month due to the severity the previous Dr let it get to. I am so thankful for Dr. Pflieger and his attention to detail as well as listening to the parents concerns. My daughter also really likes him as well (she was 5 years old when we moved her with my son- 15 now). I enjoy being able to see Dr Pflieger each time I come with my sons asthma issues and getting to discuss the best route to get it under control since its seasonal (drastic weather changes cause it mostly). The receptionist and front desk at the new location (North Pediatrics) is wonderful and kind and the nurses are great too. Its a friendly and happy environment and my kids actually aren't scared to go to the Dr. We always highly recommend Dr. Pflieger to our friends who have kiddos.

Words simply cannot express how thankful I am to Dr. Gray/Ms. Kathleen, and this collection of well…read moreknowledgeable professionals! My daughter has been going to this practice for 5 years now. Initially we were referred to Dr. Gray because she was having issues focusing in school, but now as we've entered the teenage years I couldn't see me taking her anywhere else. Just as mentioned in many of the reviews here, Dr. Gray is so very keen and attentive to the needs of his patients. Now I will say, my first visit I did think, "hello, I'm here!" After leaving and listening to how much my daughter loved her new doctor, I had to check my perspective. Dr. Gray's focus and heart as I come to understand through the years, are for the health and well-being of children. I now really appreciate his no nonsense approach to what's best for the child. Throughout our time here, I've also referred many of the parents of my students and they've appreciated his attention to detail. My daughter can be very closed off with things that she deems personal, I'm thankful to have a physician that she trust!

my kids have been going here for over 10 years . We recently came back since Dr.Gray's retirement…read moreand the staff is horrible ! front desk lady is very rude and unprofessional. seems very unorganized now . I miss Keke , she was always so nice and sweet. We wI'll be on the look for a new PCP

Amazing clinic the Dr is so attentive and answers all of my questions and the staff is super nice…read moreand friendly!!!

Real bad they always let my baby in out of nowhere they said I can't go cause I'm under age when…read morethey always let me what kind of bs is that