We have installed a pool before, so we have a good understanding of what to expect during the…read moreprocess. Initially, we were pleasantly surprised by how quickly Emerald Waters Pool completed our pool installation. Unfortunately, we soon realized the speed came at the expense of doing the job correctly. The biggest issue was that the required city inspections were never completed before construction moved forward. Will advanced the project all the way to the final inspection, where the city rejected the entire project. We then spent approximately two and a half months waiting for everything to be corrected and approved before we could finally move forward with the plaster. Even after receiving city approval, the problems continued. The site had not been properly prepared before the plaster was applied, resulting in it having to be installed twice. Then, just three weeks after installation, the color began fading, which was clearly not normal. We contacted Will about the issue but never received a response. We also discovered that the waterfall was installed off-center, another quality control issue that should have been caught during construction. In addition to the pool, we hired Emerald Waters Pool to install a patio and walkway. The workmanship was disappointing. The pavers was neither straight nor level without constant supervision, and we had to insist that sections be redone because they were not installed correctly. To make matters worse, some of the additional work we paid for was never completed. It is also worth noting that the work performed outside of the pool installation was never covered by a written contract, which appeared to avoid documenting that portion of the project. Based on our experience, we cannot recommend Emerald. Between the missed inspections, poor workmanship, lack of communication, and incomplete work, the project became far more stressful and time-consuming than it should have been. We strongly encourage anyone considering this company to continue their search for a builder that prioritizes quality, communication, and accountability.

From the owner: We’re a family owned and operated company. With our start in 2011, we’ve always treated our…read morecustomers as family and done our best to do every job as if it were for our home. We do our best to keep our prices low and affordable to accommodate for different budgets.

Swimming pool, playground, sand volleyball. For neighborhood only.read more

When the new Manager came over from another location, things got better in terms of cleanliness &…read morefriendliness of staff. The Club is noticeably cleaner, with an attentive crew cleaning much more than before, though the pool & hot tub areas remain a bit sketchy as it is hard to keep them clean with so much usage. Unfortunately, the Corporate office does not value the 35-40 members who attend specifically for the morning water aerobics class. The canceling of that morning class for 2 weeks with no substitute to take it was inexcusable. Complaints to Michael and Aressia at the Corporate office fell on deaf ears, with the both of them just paying lip service that they would look into the situation, yet never having the courtesy to return the phone call as they said they would. Time to check out the YMCA nearby in Benbrook, which seems to have a more consistent water aerobics program, from what I've been told.

LA Fitness in Westworth has great water aerobics instructors. But the pool is always so cold it…read moremakes my arthritis hurt. They don't know how to regulate the temperature in the pool. I wish they'd get better maintenance people.

Fast professional response. Fair price and great service. I would highly recommend. Not much more…read moreto say.

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