Do not rent from Hertz Rent a Car on 1649 Springfield ave they booked me a car and then when I…read moreubered there they told me that the cars were all gone ......... I'm completely confused I'm a traveler from out of town with luggage I can't imagine ubering with all ur luggage and them telling you when you arrive they don't have the car anymore go somewhere else .... Ubering around..... terrible.

I get why Hertz is going out of business: the reps here look miserable and not one of the two men…read moreworking inside the office had a mask on, not even under the chin despite CoVid and the sign posted on the door that it's current law to wear masks inside the business. When I tried to find the number to report it, good luck, they don't post it on the site without deep Google searches, and when you do find it, there is no option to speak about it. I gave up. Let Yelpers know they need a gas mask to enter, the 400lb man behind the counter doesn't seem to care.

These guys are scumbags…read more I came in for a rental while my car was in the shop, and before they gave me the keys they told me I absolutely had to add extra insurance before I could leave with the car. I agreed to the $12.99/day insurance for collision coverage and after looking at my bill they added on an extra charge for $12.81/day. They refused to give me the car without the extra insurance and once they did give me the keys the car I got smelled like the inside of a blunt. Additionally, despite using my own ezpass they added on an extra $50 of tolls and services fees to my bill. I'm looking at over $500 out of pocket on bullshit charges they forced me to take. You give enterprise a bad name.

The worst rental car company I have ever rented from. They place a toll mechanism I the car and…read morethey never tell you it's there. I had my Ezpass in the cat I thought I was safe. 2 weeks later once I returned the car they stored my Credit card number and billed me over $230.00. Then they try to write you back saying we want to discuss what happened. They never do its a tactic they use yo act like the want to help there really concerned. They never do CROOKS there sneaky. DONT WASTE YOUR TIME GO TO HERTZ ATLEAST THEY DONT USE THESE HIDDEN MECHANISM IN THE CAR THEN BILL YOUR CREDIT CARD 2 WEEKS LATER. CROOKS BE CAREFUL PEOPLE

This is a great location and the service is expedient and excellent. I have been here 3 times, and…read moreeach time the reasons have been unfortunate (for me). But I must say that the staff here does not add to the strife and stress you may already be experiencing upon arrival. They make the process seamless and they are professional from pick up to drop off. They will even pick you up, if necessary, from a nearby repair/auto body shop. Much appreciated!!

Horrible experience at Morris avenue location in Union NJ. I had an accident with my personal car,…read moreand although I didn't have rental insurance through Geico, I supposedly get a discount at Enterprise. I called this enterprise location and was told the rate was $29/day. When I got the rental car in the lot and was about to sign, they were trying to charge me $40! I said I was told $29 and the rep said no, it's $40. He looked puzzled, like "I don't know who could have told you $29".... I then asked for smallest car because I wanted that rate so he switched me into a different one and told me it was $35. Then I said no, it's $29, and he finally agreed to honor it BUT I HAD TO HAGGLE! Worst screw was when I went to return it, I was charged for an extra day. I rented Thurs AM at 8:45. I went to return Sat AM at 8 but they did not open til 9. They charged me for a third day! I had the car for only 48 hours!!!!!! I am currently fighting with corporate to get my money back for the third day. They tried to blame it on Geico and said since I had it for part of Saturday it counts as a full third day. How does a place like this stay in business??????????????????

We had a great experience with Dave. We wanted to get our Subaru looked at for a variety of minor…read moreissues and strange noises. In the process he discovered that our rear brakes were completely rusted up . He gave us an itemized list of all the work and parts, explained everything, and let us decide what we wanted to get done. We wound up going for everything as recommended by him. Best of all, the work was pretty quick! Great shop, very trustworthy.

Been here several times, owner is courteous, knowledgeable and prompt in communications. Price is…read morestraight forward and upfront. Exactly the local business people should support.

Fixed my car after an accident. Work was awesome and Anthony is great. They even cleaned up my car…read morea bit (kid car) an buffed up the other headlight so they would match free of charge. I was very happy with the service!!! Try them out!

Unfortunately while our car was parked, someone hit it. Thankfully the person left a note with…read morecontact information and we were able to go through insurance. They participate in the Geico express program and decided we should go in for at least an estimate. We were a little nervous since we never went here before (and didn't get a referral from someone we knew). The entire door needed to replaced and painted. The person working there explained the whole process. We received the estimate and we felt so at ease here we decided to get the work done here as well. They did such a great job and kept us up to date by adding photos (through Geico) while it was in progress. We also were able to get the rental car and once we picked up the car, just leave the rental car there. We were so thrilled with the paint job- they would have never known the door was new. Just as an FYI- the car is a bright cobalt blue (pretty distinct color) and it matches perfectly. The car was also throughly cleaned when we picked it up just another bonus. Would definitely recommend this body shop! Everyone we interacted with there was very nice & helpful!

EWR-169673 Had a…read moregreat experience. Very easy to get to the rental place and they were very quick.

Car was clean and team was good me i will recommend Drivo rent a car to all my familyread more

I usually rent from Enterprise, but this time I decided to try Hertz since their rates were much…read morelower and they had a wider selection--Enterprise was out of cars. I was a bit hesitant at first because of some of the reviews, but my wife spoke with a gentleman named Chike, who was very welcoming. When I went to the Union location, I asked for him, and I'm glad I did! He went above and beyond to help us, made sure the vehicle was spotless, and got us exactly what we needed. Everyone there was friendly and professional as well. I'll definitely be renting from this location from now on. The Ford Expedition we received was top-notch, and the overall experience was excellent!

I had a terrible experience at the Hertz Union, NJ location on 12/02 around 4:30 PM with an…read moreemployee named Mavel. From the moment I arrived, she was unprofessional, dismissive, and outright rude. Mavel did not greet me or provide any basic courtesy during the rental process. She didn't explain car options or details, and instead of guiding me to the vehicle, she simply started walking out, turned back with an attitude, and said, "come on." When we got outside, her demeanor was so off-putting that I asked if she was having a bad day. Her dismissive response was that she was "fine," but her attitude and lack of professionalism said otherwise. She brushed me off again when I asked about the car inspection, claiming pictures were already taken earlier in the day, and she refused to walk around the car with me. When I asked for her name, she mumbled it under her breath and gave me a dirty look. I had to suggest we go back inside to write it down, and instead of assisting me, she just walked away. To make matters worse, there was no manager available because they had left early. This is unacceptable for a business I rely on monthly for rentals. The lack of professionalism, customer service, and basic respect from Mavel should not be tolerated. The location seemed to be well staffed with two other associates and there wasn't a lot of customers so as much as I have a heart for understaffed locations, this didn't seem to be the case. Mavel needs retraining or a new job that doesn't deal with the public, especially if working for Hertz which is more respected brand I will strongly reconsider renting from Hertz in the future if this is the new standard for customer service.

Went here to get a tire fixed and they took care of it right away. Alan is amazing! He wil take…read morecare of you, takes the time to explain things and really fair. I will be coming back.

Start going there recently since my car was getting old. It's 2010 Toyota Prius and 2007 Toyota…read moreYaris, both drive well. He has been very good and he is honest with his work. He fixes things sometimes without charging if work is small. He has fixed all kinds of problems in the past, and we now go only there for all automotive repairs. I recommend if you are looking for reliable and honest automotive repairs.