Quick and easy rental process, left a deposit left with a car…read more... Will be back, ask for Missy!

The worst experience ever!! DO NOT BUY HERE!! I was told by the car dealer that in order for me to…read moretake the vehicle home by getting the bank to finance me I had to pay them Americar an extra 1000 on top of the 2000 down payment that I had to give the bank. But to be sure not to tell the bank because it's just an in house thing. What they wanted to say was don't tell because it's unethical and illegal!! Please avoid this place at all costs! They are vultures!!!

This is a great location and the service is expedient and excellent. I have been here 3 times, and…read moreeach time the reasons have been unfortunate (for me). But I must say that the staff here does not add to the strife and stress you may already be experiencing upon arrival. They make the process seamless and they are professional from pick up to drop off. They will even pick you up, if necessary, from a nearby repair/auto body shop. Much appreciated!!

Horrible experience at Morris avenue location in Union NJ. I had an accident with my personal car,…read moreand although I didn't have rental insurance through Geico, I supposedly get a discount at Enterprise. I called this enterprise location and was told the rate was $29/day. When I got the rental car in the lot and was about to sign, they were trying to charge me $40! I said I was told $29 and the rep said no, it's $40. He looked puzzled, like "I don't know who could have told you $29".... I then asked for smallest car because I wanted that rate so he switched me into a different one and told me it was $35. Then I said no, it's $29, and he finally agreed to honor it BUT I HAD TO HAGGLE! Worst screw was when I went to return it, I was charged for an extra day. I rented Thurs AM at 8:45. I went to return Sat AM at 8 but they did not open til 9. They charged me for a third day! I had the car for only 48 hours!!!!!! I am currently fighting with corporate to get my money back for the third day. They tried to blame it on Geico and said since I had it for part of Saturday it counts as a full third day. How does a place like this stay in business??????????????????

The customer service is impeccable!! The place was clean, care and reliability of the vehicles are…read moretop notch. I would HIGHLY RECOMMEND this location without a doubt

I had an absolutely horrible experience with Enterprise at this Enterprise - 586 US-22, Hillside…read moreTownship, NJ 07205. On Saturday, September 28, at 6:39 PM, I reserved a van for a family trip with seven people. The reservation was confirmed last week, so I expected everything to go smoothly. However, the day before Thanksgiving, I was hit with a series of issues that left me and my family stranded and ruined our holiday. When I arrived, I was informed that I could not rent the vehicle because I was considered "high risk" due to a vague incident from 2021. This information was never communicated to me when I made the reservation or during the confirmation call. Why wasn't this flagged earlier? Instead, I was led to believe everything was set for my trip. To make matters worse, they refused to allow my spouse to take over the rental because I was the one who made the reservation, leaving us completely blocked from renting. Adding insult to injury, they also claimed they didn't have any vehicles available, which makes absolutely no sense since I reserved this van months in advance. Their excuses were vague, and the lack of accountability was infuriating. I was told corporate would call me, but they never did. Honestly, I believe they just said that to get rid of me. Enterprise directed me to their support page (https://www.enterprise.ca/en/help/contact.html) to resolve this issue. When I followed up, I was rerouted to risk management. I have been calling for weeks, yet not a single person has responded. This level of disregard is appalling. It's clear to me that Enterprise does not respect its customers because they are a billion-dollar corporation and believe they can get away with this kind of treatment. As a result, I couldn't secure a vehicle elsewhere because most places were either fully booked or outrageously expensive due to the holiday. This trip was a family reunion--the first time everyone was going to meet. We had family flying in from all over, and I had to make the heartbreaking call to let them know we couldn't make it. Instead of celebrating with my loved ones, I'm stuck in NYC on Thanksgiving with kids who are upset, a house in shambles, and no resolution in sight. This was an incredibly disappointing and unprofessional experience. Enterprise's lack of communication, poor handling of reservations, and vague reasoning for denying me the rental have ensured I will never use their services again. I plan to file a complaint with the Better Business Bureau first thing Monday morning. Avoid this location at all costs if you value reliability and good customer service.

Kai, was wonderful getting me started at the counter. Professional, positive and friendly. Tru…read moreasset to your company. Chris,Nick, Regan and Sydney were as friendly getting me to my car and making my experience 5 Star. The Enterprise Newark staff is fantastic

Super smooth experience getting and returning our Enterprise rental car at Newark Airport…read more Our flight was due in at 11pm but we landed late and luggage was slow so we got to Enterprise after 1am. A friendly employee was still there waiting for our flight's passengers to come through and had us sign a quick e-form. Unlike the airport employees who were not interested in helping us find our delayed luggage, the Enterprise employees (despite it being 1am) were friendly and accommodating! We signed a quick form with them. The Enterprise parking lot was empty - entirely cleared out - so they sent us to the next lot over, National (their sister brand). There were a handful of SUVs left and we were told to pick the one we wanted. We found a Chevy, all clean and ready for us. Turned on the heat, adjusted the mirrors, and we were on our way. I forgot to ask about the tollpass because we were exhausted at 1am, but found out later that we'd just be billed by mail for any tolls.

If you rent a car at Newark you have to use Alamo. Clean cars, friendly people, efficient...I…read morenormally don't gush about rental car stands but this experience was just over the top.

Rented a Premium car for a long weekend. First time renting at Newark so I was ready for an…read moreadventure. Not very clear how to get to the Rental car center from the Terminal. I followed the signs and ended up outside to the pick up waiting area and a parking garage across the street. Think the signs need to be updated. A kind lady at the information desk in the Baggage claim area gave me some directions. Took the Air Train, and with the walk, it was about 20-25 minutes from Terminal C. Once at the station, on the 2nd level I was met by a friendly Greeter (nice touch) that welcomed me and directed me to the check in area. Check in was quick and there was no wait. Unfortunately, they didn't have a Premium (I.e. Maxima) available. After some searching they found me a Volvo B5 which was fine (not sure if I got an upgrade). Newer and had nice acceleration. Return was quick and seamless. Overall good experience and would recommend.

I usually rent from Enterprise, but this time I decided to try Hertz since their rates were much…read morelower and they had a wider selection--Enterprise was out of cars. I was a bit hesitant at first because of some of the reviews, but my wife spoke with a gentleman named Chike, who was very welcoming. When I went to the Union location, I asked for him, and I'm glad I did! He went above and beyond to help us, made sure the vehicle was spotless, and got us exactly what we needed. Everyone there was friendly and professional as well. I'll definitely be renting from this location from now on. The Ford Expedition we received was top-notch, and the overall experience was excellent!

I had a terrible experience at the Hertz Union, NJ location on 12/02 around 4:30 PM with an…read moreemployee named Mavel. From the moment I arrived, she was unprofessional, dismissive, and outright rude. Mavel did not greet me or provide any basic courtesy during the rental process. She didn't explain car options or details, and instead of guiding me to the vehicle, she simply started walking out, turned back with an attitude, and said, "come on." When we got outside, her demeanor was so off-putting that I asked if she was having a bad day. Her dismissive response was that she was "fine," but her attitude and lack of professionalism said otherwise. She brushed me off again when I asked about the car inspection, claiming pictures were already taken earlier in the day, and she refused to walk around the car with me. When I asked for her name, she mumbled it under her breath and gave me a dirty look. I had to suggest we go back inside to write it down, and instead of assisting me, she just walked away. To make matters worse, there was no manager available because they had left early. This is unacceptable for a business I rely on monthly for rentals. The lack of professionalism, customer service, and basic respect from Mavel should not be tolerated. The location seemed to be well staffed with two other associates and there wasn't a lot of customers so as much as I have a heart for understaffed locations, this didn't seem to be the case. Mavel needs retraining or a new job that doesn't deal with the public, especially if working for Hertz which is more respected brand I will strongly reconsider renting from Hertz in the future if this is the new standard for customer service.