Best service don't have any problem they don't try to sell any service new cars as longest you take pic before dive out on lot

Bob , Dip and Sarah were great reps and took care of me pickup and return. pretty streamline process and car was clean and good condition. will rent again. thanks read more

Drivo Rent A Car - Car Rental Near Me - Newark, New Jersey

Rental agreement EWR-174780. Everything was quick and orderly, the car I reserved was exactly what I got and was clean and drove well. Pick up and drop off was easy. Folks were very helpful. It's not at the airport, but they do provide a shuttle service which was very helpful. read more

I rented a car from Drivo for 18 days when my car was being fixed in the shop. The process was smooth and hassle free. The staff member gave me a free rental upgrade upon pickup which I appreciated because the car was an EV (blue Toyota Camry and it helped me save on gas. The staff members were also quick to assist a customer and the return process was so easy, it almost felt too easy. Bob assisted me with drop off. I would recommend this place to rent a car to my friends and family because renting a car can be stressful and this place made it as painless as possible. Rental Agreement EWR-174395 read more

ACE actually had the nerve to ask me to leave a review after this experience, so here it is. We rented a Hyundai Palisade from the Newark Airport location. Less than a day after pickup, the battery warning started flashing and the vehicle lost power in the middle of the freeway. The steering became extremely difficult, electrical systems failed, the windows wouldn't operate, and the dashboard eventually displayed "ENGINE OVERHEATED." We were stranded in extreme heat in an unsafe vehicle. A mechanic looked under the hood and immediately expressed concern about the vehicle's condition and indicated this did not appear to be something that had just happened. See my photos of the engine compartment, visible coolant residue, and dashboard warnings. Then ACE told us that because we didn't purchase optional roadside assistance, WE were responsible for towing THEIR mechanically failed vehicle! I had to use one of my limited AAA tows to retrieve their car. I understand paying for roadside assistance if I lose the keys, get a flat, or cause a roadside issue. I did NOT cause ACE's vehicle to mechanically fail on the freeway less than 24 hours after they rented it to me. After all of this, they argued with us and would only refund the days we couldn't use the car. I've now opened a case with Expedia. Absolutely unacceptable. Please maintain and inspect your vehicles before putting people's lives in them. read more

See all

Horrific Experience UPDATE: Customer Service responded to my email asking for their assistance. They said the $250 charge was to vacuum the sandwich crumbs on the back seat of the car. I assume they changed their tune because the pictures showed no pet hair as the erroneous invoice stated. See my attached pictures below. Does it truly look like there was $250 worth of crumbs to vacuum in the back seat? Of course not. Ridiculous. Customer Service also said there was a foot print on the carpeted car mat. HUH? I was not only charged $250, but they also processed an additional $200 with no explanation. I was told by Customer Service the charges would stand and their decision was final. I followed up with an email to the owner of the company but he did not respond. DO NOT RENT FROM DRIVO!!!!!!!!!!!!You will be very sorry!!!!!!!!!! What a scam!!!! What an outrage!!! STAY AWAY!!!!!!!!!!!!!!! Original Review: Horrific Experience!! I rented from Newark Airport and upon return was charged $250 for transporting my special needs daughter's service dog, which was crated, because the manager told me company policy is dogs aren't allowed in their cars!! Not even crated service dogs!! The clerk who initially assisted with the return said he was charging me for crumbs that were in the back seat. Wow! No crated service dogs and no crumbs allowed. Got it. Drivo Rent a Car shame on you!! I have already written a complaint letter to customer service along with pictures showing the condition of the car was excellent besides some crumbs. What a disgusting company! I can only hope the company corrects this immediately and issues me a full refund along with an appropriate apology letter. read more

I found this company through Capital One Travel and compared pricing against Turo and other major rental companies -- Drivo/ACE beat them by over $150 (one month prior to travel). They even upgraded my rental, and pickup and drop-off were both easy. Genuinely great experience. A few logistics notes for anyone renting from EWR (NJ Newark Airport) right now (June 2026) that have nothing to do with the company's service, just airport construction: Terminals A&B are currently shuttle-only. You'll need to take the AirTrain to Terminal C, then catch a shuttle from C to A/B (and vice versa). They'll send you instructions for this ahead of time via email and it sounds complicated, but it's not on them -- it's just the current terminal setup. They're also temporarily located next to the Hampton Inn (they'll eventually move to the main rental car area). Follow the instructions at the bottom of your invoice closely, and if you're returning your car, navigate to "Hampton Inn" rather than the Drivo/ACE address -- the address sends Waze and Google Maps into a loop that never resolves. Learned that one the hard way after 30 wasted minutes, but again, not their fault. User error on my end. The shuttle driver was great and walked me through the terminal situation clearly over the phone (you call for pickup, and the driver calls back to confirm). Also worth noting: this is technically ACE rebranding to Drivo, so you'll see both names on signage and doors -- don't be thrown off if it doesn't match perfectly yet. There was a guy on my shuttle complaining of to the driver so I wanted to mention it. Read the emails they send, ask questions ahead of time, and you'll have an easy, smooth rental. Great team. Also, I wanna note that the call time is incredibly short so thanks for that. Rental Agreement: EWR-173119 Confirmation Number: ACE59417370 read more

See all

Easy quick pickup and drop off, took about 5 min (I completed the prep work before arriving though). Kind and professional staff. Plus, I accidentally left my cell phone in the shuttle, and the driver alerted and returned it to me immediately (which has not been my experience with uber drivers). Highly recommend using them! Ref: EWR-174600 read more

Worst car rental company. DO NOT RENT from them. They will hide small details from you and then CHARGE your credit card for hidden rules they have which makes no sense. They got me, Don't let them get you. The Customer service representatives are useless and very rude individuals they are allowed to hang up with full filing a simple request like asking for a manage. It's the first csr team I've experienced where they have the option to deny you the right to speak to a manage. I will never rent from them again and I don't recommend anyone renting from a company which doesn't value customer. read more

I rented a vehicle for my trip to NJ and everything was exceptional. The staff was friendly, helpful and knowledgeable. Pick up and drop off was so smooth and easy, which means a lot when you're traveling with kids. Newark Airport can be confusing but Drivo staff made it all feel effortless. The car was priced fairly, the terms were clear, and everything was perfect. We will definitely be coming back! Thanks Drivo! From confirmation #ACE90338728 read more

I really had some bad experiences with this company; 1) I overpaid for the van that I rented on July 25, 2026, for only one day. 2) I used my EZ Pass to travel; however, after a week, they took money from my credit card for tolls, even though I told them that the promissed to send me an email to explain the situation to me. They didn't do anything to fix it. May I have my extra money back? I appreciate your help. Thanks in advance read more

Great service and employees were extremely helpful and friendly. Bob was fantastic..made it very east to return!

Quick update. Still fighting a dispute over billing that I thought was resolved. What a pain in the ass. Worst experience ever with this company. STAY AWAY! read more

Location of their business cuts time from travel plans. You'll need to wait 15 to 30 mins to be picked up from and to the airport and another 10 to 15 mins of drive time. Customer service was not good. Because I chose not to buy their insurance, I was pushed aside to register my car insurance while they took the next customer. I completed my transaction after the other customer was done. Their check out and check in of the cars can be improved with better customer service and processing. I'm debating if I would use them again. read more

Overall, it was good would've been much better if there was a clear communication about what time the shuttle would be there in the morning. We ended up wasting money on a Uber ride if we would've known the shuttle would've been there at our departure time. read more

Can was adequate. Ordered a mid size suv, they gave me a 3 row Mitsubishi. Can had a few knocks and dings but was mechanically fine. Offsite rental at Newark but I knew that going in. EZ PASS was 9.95 per day plus use. We'll see when the bill comes as to the actual charges. read more

Prices were amazing! Car was very clean and ran very well! No pressure sales when we picked up the car. Overall experience was really good!! 10/10!! :)) read more

Processing was easy. Shuttle services were good and on time. Customer services was professional. Everything went well. It was an easy transaction. They didn't have the car I requested, but the car that was given was good. They were very flexible when I told them I needed to keep the car longer. They didn't charge me. I appreciate that. I will use them again. The only reason I didn't give 5 stars was not having the car i initially reserved. But other than that, it was good. EWR-173314 | ACE76980399 - Skills read more

I recently needed to rent a car and I found an awesome price online so I booked it. Ace is right before the airport so I found it extremely easy and quick! It was by far the best experience I had renting a car (and I have rented many!). Donni was an awesome help, so friendly yet professional! I rated it a four star because a few hours after I picked up the rental (EWR-168572) customer service was calling and texting me asking if a charger was left from the previous renters. Also, when I dropped the rental off, I was trying to rent another vehicle for a few days and the young guys there were not of much help. I found vehicles online for $37 a day, and these guys were trying to sell me a $70 plus vehicle a day. Wish Donni was there!! read more

The WORST vehicle rental vendor. Super shady. Expect $300 to $500 more for your rental when you arrive. They do a credit check. read more

Drivo Rent A Car - This seems to be a trend. - Car Rental Near Me - Newark, New Jersey

See all

I'm really satisfied with driving rent A car, I got the Hyundai palisades and it was a super comfortable, reliable, and it was worthy the money I paid. I love the system they have, I completed all the info required online and then I basically got there to sign and got the car fast. I appreciate they helped me to connect my phone to car play which was really helpful to navigate to the places I drove. Thank you!!! I really recommend it. ACE20158970 read more

Drivo Rent A Car - Car Rental Near Me - Newark, New Jersey

The car was ready as promised by my pre booking confirmation. The location is outside the airport but the shuttle van runs frequently. For the price it's a great option. read more

Overall good experience renting with ACE. Shuttle driver, counter personnel and the service people that were there when I returned were all helpful. Good value for sure. I would use them again but a couple of things worth noting: - The cars headlights did not work properly. I don't normally check this when I rent a car but I will in the future. My plans did not call for driving at night but it was necessary 2x over the two weeks I had the vehicle. My view is the car was unsafe for rental with the problem I had. I did call customer service on my trip and they said get it fixed and they will reimburse. - The whole insurance process could be streamlined. I don't go through this with the typical major car rental agencies. I also thought I had taken care of this online on their website. None of the information I entered was available to the counter person. I would not want to be the person next in line when checking out a car. Rental # ACE52638194 read more

Avoid this rental location. I was forced to purchase their additional insurance despite providing proof of my own full-coverage auto insurance. The employee claimed that because I was listed as a secondary policyholder on my husband and my joint insurance, my coverage was invalid and I could not rent the vehicle unless I purchased theirs. I questioned this multiple times but was repeatedly told it was "company policy." Because it was late at night and they were about to close, I had no realistic choice but to pay for coverage I didn't need even tho I was able to show that I in fact had full coverage. The next day, we called corporate. They also claimed it was policy--until we asked them to show us where. They couldn't. We found the policy ourselves, and it only requires proof of full-coverage insurance, which I had provided at pickup. Despite that, they refused to refund the insurance charge. When I returned the car, Bob--the employee checking me in--told me I had been incorrectly informed. He confirmed that it does not matter whether you are the primary or secondary policyholder. As long as you have proof of full-coverage insurance, you should not be required to purchase their insurance. He said someone would contact me to make it right. It's now been over a week. No one has contacted me, and I still haven't received my deposit back either. This location either doesn't understand its own policies or is using misinformation to sell unnecessary insurance. Either way, that's unacceptable and frankly bad business. Save yourself the frustration and rent elsewhere. read more

Very nice ride, 1st time driving a Hybrid car( Toyota Camry) The gentleman at the counter took good care of me and the price was very reasonable. EWR -172705 Patrick M read more

Good rental experience overall, prices are quite competitive. The only issue is pick up is not from your terminal. You have to take the Airtrain to P3. That is a little inconvenient. Confirmation # ACE49362981 read more

Went well! Bob was very helpful. Easy shuttle from airport. Thank you for the rental.

Bob was great! Vehicle was great! Everything went smooth, fantastic service! Clean car, clean facility, great staff

I had no problems with the car itself or the rental agency. But getting there from the airport was quite difficult. Their shuttle will not pick you up at the terminal; only from a place called "P3". I asked 3 different airport employees how to get to P3 and got 3 different answers. Took me an hour to get there. That's my only criticism. EWR-171938 read more

Confirmation Number (ACE30038557 - I loved the car we got and the service was great! What I did not like was the fact I had to pay extra upgrade fee for the car. I did not understand what that was and I asked I thought I paid for the car and he said no. Anyway, my experience was good with the car overall and service was alright. I will rent again but make sure I am not roped into paying more when i get there. read more

Good experience. Good workers. Efficient. Drop off at Tram a very long distance from Terminal. (EWR-170449) (ACE77783302) read more

Just Rented from ACE in Newark. (EWR-173106) The communication was easy. The office staff was friendly. The car was clean and well-maintained. The only downside is that they are off-site. That means bring your patience while EWR works out its new AirTrain system. But, for the price... some sacrifices have to be made. read more

Booked through Hopper and they ended up charging an ADDITIONAL $200 and $131 -- despite charging $200.73 off booking with hopper. We will be disputing the charge but this is insane. How does a company perform this sketchy business and get by? Paying a total $600+ for a beat up car that smelled like body odor is wild. Spare yourself and do not book with them. read more

Bob was really helpful and made returning the rental very easy! Overall, great experience with this company!

With EWR recent flight delays and cancellations impacting original car reservations; manager onsite was very flexible and accommodating. Doni, check in associate was also very proactive and helpful - made rental extension very simple and fast. In addition, early morning drop off made easy (4:30-5 am) shuttle service also on point. Overall, great service!! read more

1. Having this location offsite from the airport is really inconvenient. I recommend they move to the airport. 2. The car they gave me was horrible. Scratches all over and shook at over 60mph, also shook violently when using the brakes. I noticed after I had left the lot and called them once I got to.my destination in whi h was 2 hours away. I asked them to change it out at a closer location to me but they would not unless I brought it back to the original location. I was not driving another 2 hours ! I let them know when I dropped it.off after my rental period was over and they did not offer any reimbursements or partial reimbursement for the inconvenience! I will not rent from ACE/ Drivo again. Location is very old and dilapidated. read more

Great services! Bob was great!!! Arrived and they were easy to rent from and accommodating

Great car. Great service! Bobs excellent! Highly recommend! Very easy checkin, easy return, couldn't be better!

I was happy with the speedy check in-out and the price of the car, until I learned I was cheated into selecting insurance I specifically stated that I did not needed. Total cost exceed any other car that was on my list and the car I was given (45000 mile Camry) was not a premium choice. read more

Very nice at check in and check out. Plan a lil more time to the terminal but worth it Thank you read more