So much for surprising my wife on Valentine's day. I placed the order online last friday at noon and paid $141 for an arrangement to be delivered today , Valentine's day. I came home from work around 5:30 p.m. and the flower arrangement had not been delivered , so I call the place before 6 p.m. and was told they were barely working on it and it would be delivered in the next hour. It is almost 11 p.m. and they never delivered the flowers. They were quick to charge the money ,but fell short on delivery a service . The flowers were for today not for tomorrow . I get that it is a busy day ,but it is totally unacceptable to not anticipate the workload during Valentine's day as any great business , they should provide excellent service to the customers. They know Valentine's day is hectic, so they should hire people during this time to make sure they deliver as promised and not just charge for a product/ service they fell short to execute. I am very disappointed and will call tomorrow morning for a refund. First and never again customer. read more