I would not recommend Doan Ford Body Shop based on my experience. My car was there for 32 days for…read morewhat should have been a door replacement, repair of a chip on the rear driver-side door, and blue marks on the passenger side. From the very beginning, I had issues with the estimate. The body shop manager, Jessica Dingus, left damage off the estimate that needed repaired, and I had to constantly fight to get things addressed correctly. The assistant manager, Tim Greathouse, repeatedly told me they were "losing money" on my vehicle and even threatened to charge me storage fees if I didn't pick the car up. When I finally got the car back, the paint did not match the rest of the vehicle, there were two paint runs in the finish, and there are still three chips left in the paint on the rear door. I had to argue just to get the paint runs fixed. I also spoke with the general manager, Steve Mercer, who basically told me he had "washed his hands" of the situation and there was nothing more they could do. I then tried reaching out to the owner's son, Jay Strous, for answers, but he wouldn't even come out of his office to look at the car and said he had nothing to do with the body shop. Overall, this was a very frustrating experience with poor communication, unfinished work, and customer service that made me feel completely dismissed. Please beware before taking your vehicle here.

Quick, friendly service to a new customer. Had steering issues with my truck. They diagnosed and…read morefixed them quickly.

Super helpful. I got locked out of my car later at night and was helped very fast. The person who…read morehelped me was very Friendly.

At 10pm we had a flat tire. Being in our 70's, in the dark, parked in a resort parking lot, there…read morewas no way we would have been able to change it and replace. Within 15 minutes, Ace Garage appeared, in a beautiful lit up truck and 15 minutes later had the spare out from under the expedition, front of car jacked up, destroyed tire removed and replaced with the spare he had inflated. Like a magician, he fixed us up for our early Morning trip. Very nice man. Very helpful. An angel in a tow truck. Thank You Ace Garage.

My car took over 3 months for minor deer damages. It took almost 2 months before they ever ordered…read morethe parts. They lied about being certified to work on Tesla's and Dawn couldn't care less about the inconvenience caused by their incompetence. Steer away from this place! Horrible experience and unresponsive customer service. I finally had to show up in person because they wouldn't return calls!

worst experience I've ever had. I looked up mechanics around me and read good reviews. they must…read morehave had family write these reviews... even my insurance warned me about them but they already had my car and I like to give people a chance because they seemed helpful when I walked in. they didn't answer one phone call, had to come in to talk to them for updates. it was always a different story to why they didn't have my car done or parts in. we paid for 4 tires they forgot to put the 4th one on. I took the car back in because it was making a weird noise still and apparently that is what it was. my car is still making noises but we are taking it somewhere else because we just don't want to deal with them anymore.

Very good auto repair shop. We take both of our cars there. I have a Subaru and they are able to do…read moreall the work on it. Actually, they were able to fix an issue on the car that the dealer was unable to fix. Would definitely recommend them.

I needed an inspection and the right cv axle replaced on my SUV. The dealership wanted an arm and…read morea leg. They not only replaced the CV axle, but they also performed my inspection in significantly less time than expected. I was told several hours, but they called to tell me the work was done after less than three. The folks there were very professional and polite, and everything was exactly as expected. No additional charges, no "found" problems. They are worth stopping by for your repairs. No surprises, and everything is up front. Gary took good care of us and will take good care of you!

Honest quality service at a fair price Will be using for all…read moremy automotive service needs Highly recommended

Fantastic service, transmission serviced for $135! Only place I know that reliably installs parts I…read morebuy also to save me cost

Was on a road trip & had something dragging under our car. Called Straub & then got us in right…read moreaway and fixed us good as new in 10 minutes. Super personable staff & customer service was amazing. Def recommend!

Bought my car here in 2023 and bought the extended warranty. Had a mild suspension issue come up in…read more2026 and called the salesman who sold it to me, Zach. He helped direct my call to call the service center and explained what was going on. There, Cody, was able to get me in the next day and get my vehicle fixed. Whole process was less than 24 hours and they were able to get me back on the road with complete resolution of the issues all covered on warranty. Will continue to buy vehicles here when their employees are so eager to help their clients!

Took my car in on short notice. They got me in and fixed the car within a week. Told me step by…read morestep what they were doing and didn't make me feel stupid about asking questions. Didn't charge a crap ton either to fix everything that was wrong. Everyone I spoke to that worked there were super helpful and friendly as well. Highly recommended.

i have had my vehicles worked on by nathan for years! i…read morerecommend them for any and every problem you may find yourself in for your repairs! honest, trustworthy and excellent work. you can't beat service or prices anywhere! i only trust nathan with my automotive needs! freda rine

Belt broke and tensioner was bad. No tow company would come pick it up because it was in a rural…read morearea. CJ's towing agreed to come get it and bring it back to my house for cheap. Overall good service