This is a local hospital that has a long history in the community. Its present ownership bears the…read morename of the Baptist health system. It is a regional hospital with a large following of patients and folks that use the hospital. I too have used the hospital on occasion, although it is not my favorite in the area. I find the facilities overall old, and the facility is difficult to maneuver and get around in... It's a little bit like a maze. I also have had some experiences at the hospital that I did not care for although I don't know that I could point it to poor service or poor care... It was probably just more my preference.

We were very happy with our visits. My daughter broke her arm a few weeks ago. Our first visit was…read moreto the ER in Sallisaw. They stated she broke her arm closer to the wrist. However, when we took her to Baptist Health, they stated that Sallisaw was not correct and they showed us the X-ray that showed the brake was closer to my daughters elbow. We were so happy they were able to tell us the issue, and we're able to get our daughter on the correct path to fix her arm. All the staff were very nice and helpful. Unsure how the ratings of this place can be low, but our visits have been great. We are new to the area and haven't been impressed with the health care in Oklahoma, but we are so happy we found a hospital that cares for their patients. Thank you so much.

My mother works here as a pharmacist. This is where I was born (St. Edwards baby!). The hospital is…read morelooked over by nuns with whom their school is where I attended. I love St Edwards- this hospital is where I would go if I ever needed anything. Every service they offer is top notch. For my medical condition this is where I have had my needed procedures performed. I hope others like this hospital as much as I do.

Had surgery for skin cancer in January 2018. While the surgery did go well the billing department…read moreis a nightmare. Bills keep coming in over and over. I've been told 3 separate times that all my medical Bill's were paid only to receive yet another bill 11 months after my surgery.

I have used Mercy for years. I am a happy patient. They have always been courteous and helpful…read moreand have taken my health care seriously. Most recently, I had a nuclear stress test and the team was kind and courteous. They helped me to be at ease with something I was a bit apprehensive about - thanks to the Mercy team for doing a super job!

Been waiting in ER for 9 hours after CT scan to be seen by doctor. They will not give us any iPad…read moreto how much longer we have to wait. Worse ER experience we have ever had. Take your emergency somewhere with a staff that cares and a facility that operates efficiently-not Mercy Hospital Fort Smith!

I was treated in the substance abuse ward and can not say enough great things about the entire…read morestaff. Nurses, techs, housekeeping, the cook. Every single person I encountered deserves an award for excellence in customer care. I was pampered from the minute I walked into the ward and that care continued until I was discharged. Nurses Teddi, Meagan, Ms. Kathy provided top notch care. Everyone, the nurses and their techs, Casey, Amber and Cody were always happy to fulfill any request I had at any time of the day or night. Check out was super easy and fast. I'm a Medicare patient, I felt like I received private PPO insurance. The cost might seem expensive to some but, the care can be beat. While I hope to never return, if I should that's where I would hope to be placed.

I went to Baptist Health ER on two occasions in good faith, as this was the hospital covered by my…read moreinsurance. I have very good Federal employee insurance. I was charged $3000 for the ER doctors because they are contracted and not employees of the hospital, therefore not covered by my insurance. (the doctors spent a total of 10 minutes with me at the very most) The hospital and the doctor do not have to tell you that you will be billed by the doctor and that they may not be covered. I attempted twice to talk to the Baptist Health Business office and the woman was extremely rude. Needless to say I will NEVER use Baptist Health again!

I overheard a nurse berating a young woman in greyish purple scrubs telling her she was stupid and…read moreshe sucks. She was actually Yelling. Is this the kind of thing you allow? I gave the girl my son in laws card just in case nothing is done when she reports it

We took my little grand daughter here when she developed a UTI and they were great with her. She…read morehad been abused sexually where she had been before coming to live with us and she had this infection when she got here. She explained she had been abused where she lived before and one of the nurses on duty was calming her by telling her she had been abused also, but while you never completely forget what happened to you, that the pain of it gets easier with time. She was really being sweet with her as she was just 9 years old at the time. My daughter had told me she had gone to this urgent care center because they were able to get you in and out of there pretty fast.

I will never use the emergency room again after going here. They get you in and out in 30 minutes…read moreor less(at least that has been my experience) and you will not have to go in debt paying for the medical services. Being uninsured and having no primary care physician I would either have to sit for hours in the clinics or having a bad back when it would go out the emergency room was where I would go but since being told about River Valley Urgent Care no more emergency room for me. I have saved literally $1000.00's of dollars and a lot of time going here and the doctors and staff have always been wonderful to deal with. The only downfall is they are not open 24 hours a day but unless a matter of life or death I will be staying out of the emergency room and going here.

Dr. Carter was recently named doctor of the year for 2014 (repeat from 2000)!! He is a family care…read moredoctor with many years experience in the medical field. Dr Carter has a full service clinic with the ability to do the majority of tests in house! He focuses on adult and geriatric medicine so you will need to go elsewhere for peds or OBGyn, but if you fit into one of the first two, he is the man for the job!! Dr. Carter is consistently recognized for his above and beyond level of care and professionalism, and will go the extra mile for his patients!

This place was extremely horrid. DO NOT SEND YOUR CHILDREN HERE!!!…read more #1. These people sent my son to bed in wet clothes after he took a shower in them. #2. Allowed him to ingest 5 tubes of toothpaste after he had already made an attempt and had SI. RESULTING IN HIM HAVING TO BE TRANSFERRED TO THE EMERGENCY ROOM!!!!!!! #3. I ask for a transfer to Fayetteville to Vantage Point because I did not feel he was being properly taken care of. The woman told me that they sent the transfer over and I called day after day and they DID NOT! #4. They denied me and my son his rights of care by lying to me and telling me that they would transfer him. #5. Every single day they were calling me telling me something else was going on. At one point when he was being restrained, he was kicked in the face when protocol is for them to clear the area when restraining a child or person. #6. After I got on them and told them I would be taking legal action against them, my son was MIRACULOUSLY better the next day. So many other things happened that it is LITERALLY too much to even add. He was only in there for 9 days!!! DO NOT SEND YOUR CHILDREN HERE!! Take the extra time and send your children somewhere better PLEASE!

Do not take your child to this place. They lie and do not do what's in the child's best interest…read more No actual family therapy was offered. The therapist was very insensitive and at times flat out cruel. They also place other children in danger. Worst place and experience I've ever had. Stay clear of this institution.