I have been really pleased with the friendly servce and quality of their repair work over the past few years.

Took my old Nishiki-style road bike in for an inner-tube replacement recently and the repairman, Bruce, took the effort to replace the twist-caps on my tires and checked the breaks for no charge. My bicycle was ready for the season in under 10 minutes for under $10. I am a happy customer that will return. read more

The best bike shop in town!! I speak from experience. Thank you guys! read more

I went in there for some bike parts and got a great deal with great service. They have some really good products with great prices. Very nice selection of bikes. If you are in the market for a bike or electric bike they have what you need. Check out Fort Street Cycle for sure!!!! 5/5 read more

I did not have a good experience with Fort Street Cycles. I purchased a carbon frame race bike from this shop (2013 Cervelo R3w/ 105) and the frame cracked within two months of the purchase. A cracked frame should not be a big deal because Cervelo has a lifetime warranty on new frames. When I brought my bike in to show the crack to the staff they tried to turn me away without really looking at the issue I was presenting. I thought that was a strange reaction to a customer expressing an issue. Once the staff looked at the cracked frame they offered me a crashed frame discount which I did not accept. Then it took the shop a month to get a hold of Cervelo to process the warranty. The shop did not contact me once during this period. I was always the one having to check the status of the warranty. I finally did get a new frame after a month of uncertainty. When I went to pick up the new frame I was told of the $100 charge for the component swap which I questioned and the owner of the business, Doug Grams, told me "That's the way it is.". I was shocked that he could be so rude to me and I left the shop without paying and without my new frame. I returned the next day much more composed and Doug agreed to not charge for the component swap and I left with my warranty frame. Lots of headaches for what should have been a simple fix. Some of the staff are great (and I am friends with them) but some of the staff, including the owner, are very rude and loose with their words. I do not recommend this shop at all. For any serious purchases there is plenty of other shops in Victoria, BC that are much more straight forward. read more

Not ecstatically happy with my entire experience of Fort Street Cycle (FSC). In March of 2016 I went into the shop disappointed that another local shop could not acquire the bike I was I interested in. However they were willing to build me the bike I wanted. I decided to give FSC a shot. The bike mechanic, Russ, was very knowledgeable and helpful in setting me up with a Cannondale CAADX Rival 22 with some modifications to accomodate my needs as a cyclist. I decided to purchase the modified CAADX. However when I returned to pick up the bike after purchasing it outright I was informed that the stock wheel set was insufficient for my weight. This disappointed me as I was informed that the stock wheel set was sufficient at the time of purchase. I decided to upgrade the wheel set to a more robust wheel set. At the time of purchase I was told what the stock wheel set was worth. However, now that the bike was purchased the sales associate tried to lower the price of the stock wheel set. This meant that I would pay more for the newer more robust wheels. I was not happy that they decided to give a higher value to the stock wheel set before purchase and then lower that value after purchase, costing me more to switch over to the more robust wheel set. I had to haggle with the associate, who now works at MEC. This was difficult and frustrating. After we agreed upon and paid the price for the more robust wheel set (I had to threaten to return the bike), I was then told that the current rotors did not fit the new wheel set. This was another added cost to the deal. Grrrr. Russ, the mechanic did give them to me at cost (thank you, but still a bit annoyed that the price kept rising). Fast forward 3 months. I have only ridden the bike about a half dozen times due to the fact that I am recovering from a ruptured Achilles in December of 2015. The rides have been leisurely and in no way aggressive. All of them occurred on paved roads. Last week I am into a 15km ride. I go to adjust my chain to the big front ring and then suddenly the rear derailleur breaks in half. I check my bike before every ride to make sure that no individual part is compromised. Before this ride I put it on my stand-up, pedaled through the gears and made sure everything was aligned and that the gears were switching well. After having to hitchhike with my broken bike I dropped it off at Fort Street Cycle. I was informed by the attending staff that the part was under warranty. Two days later I get a call that the bike is ready for pick up. I go down to pick it up and that is when they tell me that the part is not under warranty. I was frustrated for many reasons. Why is it not under warranty? This is not wear and tear. Due to my diligence in inspecting the working condition of the bike and the fact that I ride it very leisurely, it is very apparent that the derailleur was faulty. It is a manufacturing issue. I have checked SRAM's warranty and it should be covered. FSC did not work on my behalf to fulfill this warranty. Russ did give me the new parts at cost. Thank you again Russ. I have since contacted SRAM at their head office in Chicago, hoping to have this issue covered by warranty. I am disappointed with the lack of foresight with FSC and how they failed to represent my situation to SRAM. I am somewhat satisfied in that they only charged me the cost of the parts. However, being in the business of bike sales and maintenance, they should have dealt with these issues much differently. For those of you thinking of buying from FSC, do your homework before completing the final purchase or their shortsightedness will end up costing you more and ultimately adding frustration to your final payout. I am hoping SRAM will have the respect to honour the warranty given the true conditions of the situation. Thank you Russ for your patience and respect. FSC . . . get your act together. read more

Honestly the most amazing bike shop experience I have ever had. I took my dad here to look for a bike to replace his cheapy Walmart special that sucks and was not the right design for what he needed it for. My boyfriend came along to help out. My dad has Alzheimer's. I won't go into all the details about how awful this disease is, but I will say that it has affected my dad in ways I never thought possible. He has a lot of trouble with fine motor skills, and his vision has been altered, much like looking through water. Learning new tasks is hard, if not impossible. And confusion and frustration makes everything that much worse. When he expressed interest in riding his bike, with a companion, we worried. But he seems fine and stable, he just needs a new bike. Thus, the bike search. We happened in to Fort Street Cycle by chance. It was the first one I selected from the list of places, and it was amazing. We were greeted right away and asked what we were looking for. I explained my dad needed a new bike, something simple, just for easy rides on the Goose, and comfortable. We immediately got set up for a bike fit. They have this great machine in the center of the store made by Cycleops. The nice woman helping at the start got some basic measurements on Dad then adjusted the Fit machine. We got Dad on and off that a few times as she made adjustments and then passed us off to Don. Don is the main Fit guy, and has been doing this for years. As he explained to my boyfriend later, they brought this system to Canada. Once Dad was all comfortable the measurements from the Fit machine were taken and we went and looked at a bike that would work. We tested it out in the parking lot and immediately there were problems with the gears. Dad was stable but he couldn't use the regular shifters anymore. It was just too complicated. So we went back in after testing it out for a good 15 minutes. Up until this point, Don did not know of my dad's condition. He had been patient and caring as we went through the fit process even though Dad was slow to respond to questions, and a little clumsy with certain tasks. My boyfriend filled Don in on the situation while Dad and I were in the parking lot. When we came back we explained the gears were too complicated, and maybe fewer gears and grip shifts would be better. We had a look at a couple styles (the cruiser Dad vetoed on first glance) and went and checked the catalog for a bike they currently didn't have in. Same brand as the bike Dad rode, but only 8 gears, and on one side only, so even better. Grip shifts would be no problem, and fit would be the same. Perfect! But there was only one left in Canada, so they would have to order it. We asked about swapping some parts, and those were also not a problem. Prices were quoted and we were told to call Doug on Monday to order if we wanted it. There was no pressure, and just courteous service and understanding throughout. No snobby bike elitist attitude, despite the $7500 Cervelo in the shop. My dad and his wife put the order in for the bike and they will have it at the end of the week. I couldn't be happier about this experience! Dad is excited, and I feel good knowing he will have a safe bike fitted just right to ride on. We got him the Giant Via 2, if anyone is interested... Probably the most telling thing about the experience was Dad's reaction. He was still feeling good and was okay to look at another shop afterwards. This is not usual, as frustration can make him completely shut down and not want to do any more. I thought he would be tired, but he wasn't. And when we got home later he was happily telling his wife all about the bikes we saw. read more

Great little shop. I'm borrowing my buddy's bike for the week. It gets a problem with the seat. I pop in here to ask for a wrench and the bloke in the back fixes my seat for no charge. That is great customer service and gets my vote. Thanks guys. read more

Took my ride in for some fairly minor upgrades and had to go back 3 times before bailing because they couldn't get the set up right Guys are nice and service oriented but their mechanics don't know what they're doing. Lots of better places in Victoria. read more

Just bought my 4th bike at Fort Street Cycle. Great staff, excellent customer service and competitive prices. Proof that you don't have to be the biggest shop in town to give the best service. Doug and the guys (and Carla) do a great job. read more

Great experience! I'm just entering the world of biking and this place made me feel welcome. The staff reached out to me and helped with all my questions. Thanks Andy for boosting my bike knowledge and getting me more excited about biking! read more

Came in excited to purchase my first road bike with a budget of around 1500. The man "helping" me was so dismissive and rude and did not even put in any effort to help me find a bike. I ended up walking out after not even five minutes as I was completely belittled for my "budget" and then ignored. Not only have you lost a sale but my experience was so bad that I specifically created this yelp account to let other first time bike buyers to not go to Fort Street Cycle. read more

I've never been in store before so I didn't know what to expect. Got a friendly greeting from not just one person but 3 staff. Took out a bike and they went through each and every tech feature in a way that didn't make me feel dumb. Andy the manager truly loves biking that is noticeable. He loves his job too which makes going in there a positive experience. Great shop. Truly. read more

What an amazing place! Great bikes! I bought my second one from there and Russ is such an easy going guy and very helpful and knowledgeable, I'm more than happy to drive past other shops to have him work on my bikes. Highly recommended read more

I purchased a new set of mid priced bicycle wheels from the store and had a very bad experience with the wheels. midway through my first ride another cyclist and i noticed a ringing/grinding metallic noise coming from my front wheel. Upon closer inspection we traced the sound to the hub. when the ride was finished i brought the wheelset into the store and the mechanic promptly took the wheel and inspected it. he wasn't able to diagnose the issue but could definitely hear it. he told me the other mechanic would look at it the next day. at this point i should have asked to return the product but i decided to wait until the next day to see. I thought about it that night and decided if this was the kind of issues to expect from the first ride i didn't want anything to do with the wheels. the next day i went back to the store around closing and discussed the wheels with the salesman who hadn't been there the original day. the mechanic had taken the hubs apart and fixed the issue. at this point we couldn't hear the noise but i was determined to return the wheels it was agreed that i would pay the difference on a set that was twice the price of the originals. When i came back the next day i picked up my bike and was completely satisfied until another salesman who i found out later is the owner was very vocally discussing the situation and had said some extremely negative things about my experience. he believed the original wheels were not eligible for a warranty and that i should have had to pay extra for the purchase of the second wheelset. the owner is resistant towards honoring warranties. read more

I bought my first serious road bike here and I had a terrible experience with the owner and the mechanical staff. The carbon frame they sold me was cracked from the point of sale and when I tried to show them the crack, once it had been discovered by another shop, the front of house staff tried everything they could to not look at it. Then they charged me for a replacement warranty frame which I disputed heavily because of the amount I had spent already on what was supposed to be a new bike. They then replaced the original frame with another in house frame. A couple weeks later I had a near fatal chain slip off the big ring during a group ride. All the muscles in my upper and lower back muscles were torn in the incident. Immediately after the incident a different bike shop discovered that a front derailleur rivet hole in the frame had been damaged. Again, I brought the bike back for a warranty replacement from Cervelo for which they charged me again with less dispute from me this time because I was so exhausted from the first one. This second warranty frame came from Toronto and has been perfect ever since and I have put over 12,000 km on it without a problem as you would expect from a Cervelo frame. Very dodgy owner (Doug) and mechanical staff for putting me on two broken frames with regular tune-ups being done by the staff. I could have been severely injured or possibly even died with the kit they sent me out the door with. I highly recommend you look else where for your bicycle needs because this shop is not even close to looking out for there customers. I have several friends who work there in sales and I will still not think of going back for a purchase. read more