Had a great experience renting an e-bike for a few days to get around Victoria. Very helpful, hooked me up with all the bells and whistles to make my experience easy and smooth - a saddle bag, phone holder for easy gps map checking. Super kind and swift service. Look forward to renting again! read more

I rented a Trek Domane set up with Shimano 105 from Oak Bay Bicycles for a few days while on holiday in Victoria. Online rental was easy, and the shop provided pedals, flat kit, and a helmet. Matt got the bike set up for me perfectly, and gave me some valuable tips about where to ride -- a pro. The bike was great to ride -- on the roads and the gravel of the Galloping Goose Trail. And OBB could even drop off and pick up the bike from my hotel. Super service and excellent bike rental: highly recommended! read more

The team at Oak Bay Bicycles rocks. We were from out of town and touring the islands and needed some quick diagnosis and adjustments. They were able to do all the above and get us back on the road. We very much appreciate their professionalism and abilities to help us with our issue. read more

I ordered some items online and unfortunately had to do a return/exchange for sizing. Everything was taken care of very quickly and the communication from the store was very friendly and helpful. Would 100% recommend OBB. read more

I made an appointment to have work done on my bike. When I arrived to pick up my bike I was told that I had been phoned and asked approve additional work on my bike. (This is typical; the shop will always ask to do more work than you request.) Since I had not received the phone message, no work had been done on my bike. I was told that I must now wait two weeks if I wished my bike to be serviced. I will take my bike elsewhere in future. read more

Lame. I showed up to browse the shop. I had a few small purchases in mind. They stopped me at the door and interrogated me about why I was there. They seemed to want me to have an exact reason for being there. Not cool OBB. read more

One of the better bike shop experiences I've had. I rented a Norco Sight for the afternoon. I was given great advice, good trail recommendations, and a brownie! What's not to like? Lee was super helpful and took the time to get me what I needed. The bike was in great shape and performed like a champ. No problems recommending this spot. Nice looking shop too. read more

Stay away from this place. Extremely friendly before they have your money. Bordering on hostile afterwards. read more

The people here are great, they know their stuff, they don't try and up-sell too much, and I can order things and they actually get them here within a week. But it's still a bike shop, so for a specialized service expect higher pricing. Quality and workmanship is worth something so don't gripe about having to pay for quality. Not sure how the crew is when it comes to people who don't know anything about bikes and don't want to spend any money. But let's be honest, if someone came into your business and complained about every price you gave them and didn't know anything about what they were talking about, then yes, yes you would be frustrated. So go to Canadian Tire if you want cheap garbage, or come here and get quality. Choice is yours. No one is perfect though, and the shop could be a little less pricy when it comes to small parts. Small parts and accessories are the "bread and butter" of the bicycle business, especially Mom & Pop bike shops. But next time please don't try and charge me $5 for a used brake barrel adjuster, when I buy a bunch of parts, and then have to get the shop manager to talk to you about ripping off customers for parts that didn't cost you anything, it makes you look a like a terrible shop. Improve your service centre and OBB will be an amazing shop. But until then 3 stars. read more

Great business. Good customer service. Was able to provide receipt for my son's stolen bike three years later. Top drawer. Kristen helped us. read more

Had maintenance done on my bike. Phone estimate was $200. When I arrived to pick up the bike received a bill for $600. Shocked. Had to pay to bring my bike home. I'll be going elsewhere. read more

I like the selection this store has. However, my wife and I walked in the front door, right in between a store employee and another customer discussing the bikes right at the entrance. No eye contact, no welcoming us to the store. No nothing. My wife and I look at helmets. We hear another employee and customer. No 'welcome, I'll help you in a moment'. These people can't take one second to acknowledge that we are even here. We leave and again walk in between the female employee and the customer, as they are right in the doorway still. Again no acknowledgement as we leave. Really poor customer service from the get go. This reminded us of the last time we visited this store. Exactly the same treatment. read more

Took a bike in for service/repairs, counter staff got me to the tech right away, he discussed my bikes needs and level of service required, got a phone call when it was ready, had my invoice reviewed for me, itemised print out on the receipt, came in on budget (actually under my prediction). Bike looks and runs like new. I will now be a repeat customer. read more

Excellent bike shop! Came here to rent 2 MTB for a couple days. Lee provided the best customer service and wrote out detailed trail directions to 3 great rides! So happy we found this shop read more

I ride a Terratrike Tandem Pro. (A trike built for two people) The bike shop I bought it from had never had one before and we're no help to me whatsoever in maintaining and/or keeping this bike running!! (NONE)!!! I road motorcycles all my life and I like to do my own work on my own bike, so when I bought this bicycle at the age of 68 I wanted to do my own work on it too. But I didn't know shit from popcorn about bicycles and I needed to find someone I could trust to help me through this new learning experience. From the first time I walked into Oak Bay I knew I was home, they were more than friendly, they were like a family member trying to help me out with whatever I was trying to work out at the time. (their mechanics are fantastic and more than willing to help you out with any problem you come in with)!!! Long story short: This bike would not be on the road today if it wasn't for Oak Bay Cycles!! (and they haven't laid a hand on it!!!) The help their mechanics have given me has been priceless in assisting me to do my own work on my own bike! Make note: They haven't charged me a dime for all the help they have given me! (and I haven't bought anything more than Oil or an Inner Tube from them) THAT, is what I call, putting the customer first!!! My only complaint with Oak Bay Bicycles: They don't sell Terratrikes :( Sinceraly Ray Cole read more

yeah its good bikes and service and free brownies tum read more

In short, this shop rules. I came in from out of town and was told by 4 other bike shops on the island that no one rented full suspension Enduros. I reached out to SIMBS (South island mountain bike society) and was connected with Oak Bay. Real people who ride real bikes - not just a tourist rental. The bike set up was on par, rates were great, and trail recommendations/descriptions were spot on. They even told me about a great place to catch dinner (which was delicious). Oak Bay = a humble reminder of how amazing and connected the bicycle world is. read more

We are lucky to have a ton of great bike stores in Victoria, but Oak Bay Bikes is top of the heap. Approachable staff, fair prices, and they are very involved in the local cycling community. Great shop! read more

Made use of Oak Bay Bicycles to rent a road bike on my last day visiting Victoria. Road bikes can be hard to come by when you're looking to rent -- I find most places won't supply them and opt instead for heavy bomb-proof hybrids. I was impressed with the quality of the rental bike itself -- a Norco carbon frame "Valence" with a Shimano 105 group set; it came with a spare tube and pump as well. The staff were all really friendly, took time to help me with set-up, and gave me some tips on where to explore. I've rented bikes from two other outfits in Victoria and this was by far my best experience, and the nicest bike as well. Cost was above what you might pay elsewhere, but the quality more than made up for that in my opinion. Thanks, Oak Bay Bicycles! read more

The only place to purchase a bike on the Island. Staff are both knowledgeable and reliable. Repair time is amazingly fast.

In my opinion, it's the best bike shop in town. They are all riders. They know they're stuff, polite, and most of all very supportive. read more

Oak Bay Bicycles - Bikes Near Me - Victoria, British Columbia

Terrible! So friendly at first but sell faulty products and can't even tune a bike properly. Took a very expensive month old bike for tune up and to fix faulty products 3 times and they still couldn't do it right plus chipped carbon frame and refused to take responsibility. read more

THere are a lot of bikes store in town to choose from, but I always find myself returning to OBB. I can be particular about the setup of my bikes, but the guys at the shop have always been very accommodating and have done a good job working on/adjusting my bikes. read more

Have purchased many bikes from OBB over the years but must say their staff have become aloof and complacent. Prefer to shop elsewhere now where I can find more helpful and considerate staff. read more

So the saga goes. I went to these guys to get a tubless setup fixed. I walk in I tell them the tire wont hold air for more than 30 minutes and that I wanted the tire removed and both the tire and rim cleaned/inspected than remounted and stans tire sealent put in. Simple job right. Well they decided to make it even more simple by leaving the tire on and putting stans in pumping it up and sending me on my way. Charging me $20 and literally doing two seconds of work. If it worked no harm no fowl. Unfortunately it didn't work the tire was leaking still. The techs here were not interested in actually fixing anything. I went back with the tire and they just looked at the rim like they we're baffled and blamed it on the brand of my $1400 rim set. I really think these guys have no idea how a tubless system works. To top it off he adjusted a spoke and messed up my rim. If these guys were 17 year old kids I would get it but there not. It's amazing how incompetent someone can be at there job just glade these guys aren't working on cars or air planes. It took me about 5 minutes at home to realize I had a leak comming from my spokes so I took the tire off and noticed my rim tape was messed. Serves me right for not checking yelp before dealing with these guys looks like I'm not the only one with this experience. read more