My initial visit with Dr Jeanine Hoang, MD was professional and productive…read more My recent visit was with a young PA who entered with 2 young girls, not just 1 assistant. Reading the room, and having worked 10 years in a 6 MD office i was meant to be entertainment for what i was dealing with. I chose differently. The young PA rolled up to my face, no instrument in hand as her dictated notes stated and told me i had Rosacea. I thanked her for her time and when asked if i wanted a prescription, I declined, preferring to have my prescription through my primary care, the health care there I respected and wanting no further dealing with this Burleson office. I returned a week later for all my records...and saw that Nothing dictated actually took place. There was No DERMASCOPE USED, NO COUNSELING. My visit lasted 4 minutes at most. The attitude from the young Trio was unacceptable and unprofessional. I would never refer anyone to this practice. I notified my insurance and called the office manager. Silence will not bring improvements. This visit was not in keeping with the professionalism of Dr Jeanine Hoang.

I thought the care at this office was great, especially since this was my first visit to a…read moredermatologist. However, the reason for the low rating is that I called multiple times to discuss my facial medication and never received a call back. I also sent a message through the patient portal and did not get a response. Because of this lack of follow-up, I don't think I will be returning to this doctor's office.

Office staff was great and very helpful. Provider Courtney was not even interested in looking at…read morethe worst of my sores which are below my belt. She looked at my arms, shoulders and back and that was it. She then prescribed a cream that I have already been trying for over a year. It has not made a difference. I felt very dismissed and judged against because of my mental illness.

Absolutely love Dr. Keehan! He is very knowledgeable and straightforward. He has helped me with…read moreseveral different skin issues. Staff is always friendly.

I received a friendly welcome upon arrival; communication throughout the check in and waiting was…read moregood. Majority of those ahead of me were elderly and had someone with them; waiting room full. My checkup with PA Laura was thorough. She's had to do several biopsies in the past and always did a great job; none this time; Yay

Dr. Ioffe has taken great care of me. I've had basal cells and more removed with no pain and very…read morelittle scarring.

I recently went in for my first ever laser tattoo removal. I have nothing but great things to say…read moreabout them. Richard was a warm smiling face the second I walked in, and Megan was so informative and great with calming my nerves before my appointment. Looking forward to my next appointment!

The best injections I've ever had. This place is sneakily good at what they do. The doctor is…read morehonest, cares about her patients, and always takes the time to answer questions and explain everything in detail. I always leave without bruising and a very natural look.

Office was nice & clean, multiple services offered, doc was very nice and professional. Highly…read morerecommend!

Very happy with my results. After the laser treatment, no more age spots and my skin looks and…read morefeels amazing. The doctor is very talented and highly skilled.

Changed me $150 to do nothing. Never even looked at what I needed done…read more Rip off artist in my opinion! Requested a refund or even a discounted rate and no response from the office manager

I saw him twice for an infected cyst. Each visit lasted no more than a couple of minutes with the…read moredoctor (the bills including lab fees were exorbitant). After the first visit, they sent the infection to the lab and someone in the office called and told me I had a staff infection in the cyst and needed a different antibiotic than the original prescription. This was worrisome because I spent 10 days in the hospital with a staff infection in high school. Upon my follow up the doctor told me it was not staff but that the infection was still there despite a round of two different antibiotics. I went in for my third visit to see why the cyst was still swollen and red and the receptionist told me that they needed to have a credit card on file in order to see me (they had asked me this on the second visit as well and I declined). I said they could not have my credit card on file bc then I had to monitor it in case they billed me for anything. In addition, if that information was stolen I would have another headache. She then informed me that I had a balance due from my last visit. I told her I had paid that bill three weeks ago. She responded that maybe they just hadn't been updated yet. Then I said that's the exact reason why I don't want you to have my credit card on file -- you could charge me and just say you hadn't heard from the billing company. They said I could keep a $100 deposit on file which they could not tell me when I would get that back. I declined that as well and I was not allowed to see the doctor. I get it, my father was a doctor and they don't want no-shows or people who don't pay their bills. They are trying to protect themselves. But they were much more worried about pushing me through their processes and getting their money than my care. This whole experience was a great example of how far health care has fallen-- terrible service and just trying to push as many people through the funnel as they can. I can't imagine running a service business with something as important as people's health in this way.

I had a 1:30 appointment. I was booked promptly, and the staff was very courteous. I was told to…read moretake my clothes off and he'd be in within a few minutes. I waited 40 minutes with no updates and never heard the doctor's voice outside visiting other patients, so finally stuck my head out the door and asked for a nurse to see what was going on. They apologized but said he had been in his office with the door shut on a phone call and wouldn't answer their texts, and they weren't sure when he would be out. Well, I'm in the middle of my workday too and couldn't gamble on him deciding when to honor his patient's time, so I just asked for them to refund my money. Keep in mind, they charge you in advance for your appointment when you walk in the door and have a no-show cancellation fee within 24 hours, but then he apparently doesn't mind no-showing on his own patients that have already arrived...frustrating. They did, however, refund my money. Again, the staff was very friendly, but the office was also near dead - the waiting room was completely empty, so it wasn't an overscheduling issue - just a lack of regard issue. To be fair, this was my second visit and the first was fine...nothing great, nothing bad. His assistants are great, but it was unacceptable for a professional.

Saw Dr Charles in March for new patient visit. I was told that Dr Malouf only handles cosmetic…read moredermatology and would not be seeing me. As a long time sufferer of my condition I requested to be put on a new medication, which she said I was a good candidate for, but that I would need specific labs done to get the process started. The very same day, I scheduled and paid for the independent lab services who send the results to the requesting clinic (Dr Charles office). Wait for my follow up appointment for two months. Second visit two months later, I arrive and am told Dr Charles is no longer with the practice, that they had no idea about the treatment plan discussed, that they don't have a dermatologist at that location who can handle the specific treatment plan and that I could schedule a new appt with a different derm all the way in Cleburne. They said they didn't even have my lab results and would have to request it from the diagnostic lab I went to. This all could have been a phone call. Not only am I having to leave work early to make this appointment, but the appointment is completely fruitless as it is essentially a rescheduling discussion that I am surely going to be billed for as an "office visit". Pardon me if I don't trust your practice or any of your referrals after this. There is obviously very poor communication even in terms of something so simple as patient medical notes. There is also clearly a lack of value for a person's time and money. The woman who did "see" me did leave me a voicemail shortly after the visit to "discuss the lab results" that had been sent to them back in March, however as I will be finding a different practice to handle my needs this was pointless. Not sure I even trust whatever she had to "explain" considering she couldn't even properly say the name of the medication I had been asking after. Perhaps this location will serve you well if your dermatology needs are purely cosmetic, which seems to be their specialty, but look elsewhere if you have a need for a medical dermatologist, especially one who values your time and business. There are plenty of options.

Dr phuah and her med spa staff are simply the best. I've been getting Botox for 7 years (last year…read morewith dr phuah) and I've never had someone so detail oriented to make sure it's exactly what I want/need. Her suggestions aren't ever too much (work or cost) it's truly what she thinks it's best for my needs. Corey and Courtney do the hydra facials and they are both AMAZING!!! Also detail oriented and explained step by step process of what each phase is for the hydra facial. I highly recommend doing all procedures via med spa. They are very professional and I have been extremely satisfied.

Hanami Medspa was fantastic! I will definitely be a return client. The Botox is very good quality…read more I had better results with my 30 units than I have with 40 at other places. I'M FROZE and loving it. The office is well decorated and inviting, they offer numbing cream, and the staff is so friendly, accommodating, and engaging. Courtney rocks! Thank you Hanami!