The only positive part of my experience is that this company did help get my insurance to approve a roof replacement. Unfortunately, everything that happened afterward has been a nightmare that wont end.
Do not sign their tablet even if they say its just so they can go on your roof.... you will unknowingly sign a contract without knowing you are doing it and you wont know the details that are included. Do Not Sign the tablet!! The contract doesn't even have a price on it.
Do not let them handle your insurance check. They told me they would mail The check from my insurance company to my mortgage company for me.. They actually deposited my insurance check into their own account without it being endorsed by the named parties and not made out to them. They were suppose to mail it to my mortgage company for endorsement. (I spent two weeks trying to figure out why my insurance company didn't get it)
The communication has been terrible. I have repeatedly been given installation timeframes and specific dates that come and go with no updates, no explanation, and no follow-up. I constantly have to chase them for basic information. It's not even like they were upfront and said they were dealing with any issues or that it would take an extended amount of time. I was not even in a rush - But after everything that's happened and the continuous miss of timelines I have lost all faith and trust.
They cashed my insurance check in July 2025 and as of today 1/18/2026 I still do not have a roof or a new timeline and have not heard anything from them in over a month even though I have reached out. They have over $8K of my insurance funds.
I'm incredibly disappointed and frustrated. I would strongly recommend that anyone considering this company proceed with extreme caution. Check the credibility of their other reviews and read the complaints and responses on the Better Business Bureau. The only thing that is a remotely true in those reviews is that Steven and Andrew are nice. Every single time a customer complains there is a response indicating that The customer was actually complaining about a prior roofer or the customer posted the review to the wrong roofing company. seriously, folks go read Better Business Bureau. i'm not sure if this is how they actually run business, if they are completely scamming me or if they're in some serious financial trouble and trying to hide it. I recently saw another review out here indicating that the roofing material supplier was threatening to put a lien against their home because this roofing company did not pay for the supplies read more