I was fairly pleased initially with what I felt was a great price for a 10x15 climate controlled…read moreinterior unit. The local management team was very nice and the location handy. But, 21 months later the rental price had doubled. I considered keeping the unit, but when it was clear rats had infested the unit with droppings and eaten ceiling insulation was everywhere, including on nice furniture -- I decided to get my act together, deal with the extra stuff, and vacate.

Don't let this company affect your whole vacation. I called ahead and spoke with Sue. I made…read morespecific arrangements for after-hours access as I knew I would be arriving late after driving 6 hours with our boat, which I was to store in my rented outdoor parking spot. My wife arrived early, did the paperwork, and got two codes. One for regular gate access, and one for after-hours access. I had also made arrangements to have 24 hour access for the rest of the week since we we're planning to fish into the night and would not be returning before the regular 9pm access. When I arrived the first night at 11:15, neither of my codes worked. I settled down to spend the first night of my vacation sleeping in my truck, as the resort area does not allow boat/trailers inside. After struggling to get comfortable in the truck, I decided to try calling corporate customer service and after holding for a long time, got a hold of a guy who after hearing the story, made an attempt to override the gate locks and let me in. I parked my boat and left for my rental home, exhausted by the hassle and delay . I came to pick up our boat for an offshore fishing trip that was scheduled to last into the night. I stopped by the office to get a new code for the late access. I spoke with Travis who apparently knew about the overnight gate fiasco from the message we left on the answering machine when we were trying to get in. He looked at the two cards and said that neither of the two codes was an after hours code. The one that we were originally given was actually an auction access code. He called his boss, Sharon to get the new after-hours code approved and she said no. Now these people, who took my money, made a deal that inspired me to tow my boat six hours, burn extra fuel, and spend part of my vacation trying to sleep in my truck, are going back on their promises and preventing me from the night fishing trip my family has been promised. Despite what they politely commit to when they are taking your money, they will not honor those promises. Don't let them take your vacation time and hard-earned money!

I can't believe our good fortune that we found Hilton Head Shipping and Storage! My husband and I…read moreneeded to move items from Hilton Head to Massachusetts and although this was a not a large shipment, Bubba was willing to accommodate. His team - Stacy and Humberto arrived in Boston on schedule (great communication) and worked very hard putting everything into our storage unit. They were organized, extremely respectful and nothing arrived broken. We would use this company again in a heartbeat! Excellent value, plus no stress! Thank you Bubba, Humberto and Stacy!

Bubba Gillis and his crew did an excellent job transporting two large antique jade carvings(300#…read moreea) From Hilton Head to NW Pa. Highly recommend them.

https://maps.app.goo.gl/k2Q6y4sxhvNNH3vh8 My personal items…read morewere damaged because the Public Storage facility did not properly provide environmental protection from the outside elements (rain). They should take responsibility for their inability to maintain their facility properly. We had been renting an inside, climate-controlled 5x10 space for over 10 months. On 30 January 2025, we went to move our items out of that space and into a 10x10 space. Once we moved the first boxes at the entrance of our locker, we noticed that there were puddles of water on the floor and that it had soaked into our boxes and damaged our items. Numerous items were covered in mold and were ruined. Upon further inspection, it was obvious that water had leaked from the outside door of the facility and leaked across the facility floor into our storage locker. I immediately went to the office and got Patrick, who worked for Public Storage. He took videos and pictures as well, acknowledging that the water had enter from the outside and leaked into our unit. I showed him our damaged items and also provided him additional pictures via text message. He said we would notify Sherrie, the DM and that she would be in touch. This was on 30JAN2025. On 10 FEB, I contacted the Public Storage "WE CARE" line since the Sherrie, the DM had still not reached out to me. On 11 FEB, Sherrie did contact me and said that there is nothing they could do since I did not purchase insurance from Public Storage. My damage was caused because the Public Storage facility did not properly provide environmental protection from the outside elements (rain). Employees should have noticed the water running in from the outside, through the door, and into my unit. If they had done proper checks and maintenance, they could have notified me earlier of possible water leaking into my unit, and we could have prevented this damage. This was not caused by one event. This was caused by numerous events over a period of time.

We've used Public Storage several times over the last fifteen years, and they just keep getting…read morebetter. Everything is now handled on line, from reserving the unit, to getting the security codes, to setting up the monthly payments. On our most recent rental I took care of it all from my recliner in less than 10 minutes. The facility we're using is clean, well lit, and secure. The on-site moving carts are always in great shape. Public Storage makes it very easy and convenient.

This coming company was truly amazing. They are professional, respectful and everything arrived in…read moreperfect condition. They took such care to wrap everything so carefully. When things were delivered the gentlemen were so careful with our belongings and with our home. We highly recommend this wonderful company.

I wholly do not recommend this company. We trusted to them move all of our furniture and belongings…read morefrom Savannah to Skidaway Isl. it took a couple trips. Somehow after the move we were missing about $25,000 worth of furniture, tools, electronics, jewelry etc. Owner was of no help at all and did not even seem to care or be surprised. My advise when moving in general for all a to hire an off duty police officer to accompany the movers at all times. Even while in transport.

They start out with good prices then they double or nearly double the price of the unit within 60…read moredays. I guess they hope that once you have put your stuff in the unit you will pay more rather than move it somewhere else. Dirty b

So beginning of August 2022, I arrived at 935pm to grab some things from storage before heading…read moreout the next morning to Ohio to my mom's house. My gf arrived to help me load the few items, I was transporting onto my trailer. She mentioned jokingly something about the facility closing at 10 pm and hoped they'd let us out the gate. Ladies and gents, we were locked in the facility for over an hour. The woman who owns it/lives above the office, refused to help is as this stores policy is not to interact with customers after business hours. We had to call 911 who sent a Jasper deputy or PD to let us out. The kicker is that the manager who lives upstairs was on the phone with the officer to let us out and gave him the code to do it instead of coming down stairs and doing it her lazy self!! The officer informed is that this was the first time he had come out but had heard it has happened before more than once. The legal out they give themselves is that the pedestrian gate was open... meaning we were free to escape if we left our things and vehicles there. Worst of all the manager wrote my gf (the property owner) a scathing email the next day threatening her with trespassing and distributing the peace. She also threatened to evict her if there was another "incident" mind you I was talking loudly about how horrible a business it to hold their patrons hostage against their will, all the while she was peering out the window above us... very "it puts the lotion on its skin..." If we had the money, time or energy to change storage locations...we % would! But again... we feel trapped

These people are amazing. We moved from NY and got to the island in December with a 53 foot…read moretractor trailer I packed by myself... unloaded, stored. Closed Friday and finished moving in today to our new home. These people are amazing and took care of us like we were family. Let us borrow a landscaping trailer to move our stuff. Were totally cool with rates during these crazy times. I highly recommend using them for storage. I highly recommend them for moving. Why? Cause they are professionals... period. Fantastic customer service!!!

Had a great experience with Sharonda today! She was so kind and very informative. I will be using…read morethis facility soon for my upcoming move to a smaller house.

I rented a storage facility here for almost three years. Never any issues and staff are friendly. I…read morewill rent a unit here again if I need one in the future.

I am a real estate broker with 35 years in the business on Hilton Head and in Bluffton SC. I am…read moreasked for referrals on a regular basis. I am asked for everything you can imagine from how to get rid of gophers to sheet rockers. Not really sure why but obviously one of the things I have to deal with a lot is movers. Whether folks are buying or selling a mover is almost always in the mix. I have relied on Hilton Head moving and storage now for 20 + years and in all that time have never even thought about how it's going to go. When you reccomend someone you are pledging that they are good. I have always felt very comfortable pledging the services of Hilton Head Moving and Storage they are the absolute best movers in the area.

We recently sold our house and had a quick closing which was to take place around the Christmas…read moreholiday. We called Pete and explained the problem. He was really busy but said he would try to fit us in. Shortly after, he called back and said he could do it in two parts if we were ok with that. We were thrilled to do this as time was short. They came when they said they would and were very professional. They were very careful with our belongings and very calm. We have moved so many times in the past and have to say that this is the best move ever. We would highly recommend this company. Thank you Pete and your crew. Jan and Joe Pittelli