I was fairly pleased initially with what I felt was a great price for a 10x15 climate controlled…read moreinterior unit. The local management team was very nice and the location handy. But, 21 months later the rental price had doubled. I considered keeping the unit, but when it was clear rats had infested the unit with droppings and eaten ceiling insulation was everywhere, including on nice furniture -- I decided to get my act together, deal with the extra stuff, and vacate.

Don't let this company affect your whole vacation. I called ahead and spoke with Sue. I made…read morespecific arrangements for after-hours access as I knew I would be arriving late after driving 6 hours with our boat, which I was to store in my rented outdoor parking spot. My wife arrived early, did the paperwork, and got two codes. One for regular gate access, and one for after-hours access. I had also made arrangements to have 24 hour access for the rest of the week since we we're planning to fish into the night and would not be returning before the regular 9pm access. When I arrived the first night at 11:15, neither of my codes worked. I settled down to spend the first night of my vacation sleeping in my truck, as the resort area does not allow boat/trailers inside. After struggling to get comfortable in the truck, I decided to try calling corporate customer service and after holding for a long time, got a hold of a guy who after hearing the story, made an attempt to override the gate locks and let me in. I parked my boat and left for my rental home, exhausted by the hassle and delay . I came to pick up our boat for an offshore fishing trip that was scheduled to last into the night. I stopped by the office to get a new code for the late access. I spoke with Travis who apparently knew about the overnight gate fiasco from the message we left on the answering machine when we were trying to get in. He looked at the two cards and said that neither of the two codes was an after hours code. The one that we were originally given was actually an auction access code. He called his boss, Sharon to get the new after-hours code approved and she said no. Now these people, who took my money, made a deal that inspired me to tow my boat six hours, burn extra fuel, and spend part of my vacation trying to sleep in my truck, are going back on their promises and preventing me from the night fishing trip my family has been promised. Despite what they politely commit to when they are taking your money, they will not honor those promises. Don't let them take your vacation time and hard-earned money!

We had a storage unit here for several years. The price went up 100 percent in 5 years! Also, it…read morechanged from having office staff to part time staff to having the office closed permanently. When I called to end my rental, I reached the main corporate number who could not answer my questions. I asked to have the manager call me. He never did, but he did charge my credit card for the entire month even though I called on the 2nd of the month. The property is a pit, the door to our unit was difficult to operate. We have found a climate controlled, clean unit that is operated professionally at 35 percent less.

The past year hasn't been the best to me and I didn't want to pay for storage but I needed to and…read moreafter meeting Carolyn I'm searching for items I can keep storing with Cubesmart. Her warm friendly demeanor made me feel welcome and part of their community.

They start out with good prices then they double or nearly double the price of the unit within 60…read moredays. I guess they hope that once you have put your stuff in the unit you will pay more rather than move it somewhere else. Dirty b

So beginning of August 2022, I arrived at 935pm to grab some things from storage before heading…read moreout the next morning to Ohio to my mom's house. My gf arrived to help me load the few items, I was transporting onto my trailer. She mentioned jokingly something about the facility closing at 10 pm and hoped they'd let us out the gate. Ladies and gents, we were locked in the facility for over an hour. The woman who owns it/lives above the office, refused to help is as this stores policy is not to interact with customers after business hours. We had to call 911 who sent a Jasper deputy or PD to let us out. The kicker is that the manager who lives upstairs was on the phone with the officer to let us out and gave him the code to do it instead of coming down stairs and doing it her lazy self!! The officer informed is that this was the first time he had come out but had heard it has happened before more than once. The legal out they give themselves is that the pedestrian gate was open... meaning we were free to escape if we left our things and vehicles there. Worst of all the manager wrote my gf (the property owner) a scathing email the next day threatening her with trespassing and distributing the peace. She also threatened to evict her if there was another "incident" mind you I was talking loudly about how horrible a business it to hold their patrons hostage against their will, all the while she was peering out the window above us... very "it puts the lotion on its skin..." If we had the money, time or energy to change storage locations...we % would! But again... we feel trapped

Gary and Donna are the best. They made moving in and out very easy. The lot is gated and secure. We…read moreonly used for a few months but will def use again if we need storage in the future.

Gary and Donna are great folks to do business with. I would highly recommend using them for your…read morestorage needs. I've had my motorhome and cargo trailer stored with them since they opened with no issues.

Had a great experience with Sharonda today! She was so kind and very informative. I will be using…read morethis facility soon for my upcoming move to a smaller house.

I rented a storage facility here for almost three years. Never any issues and staff are friendly. I…read morewill rent a unit here again if I need one in the future.

I can't believe our good fortune that we found Hilton Head Shipping and Storage! My husband and I…read moreneeded to move items from Hilton Head to Massachusetts and although this was a not a large shipment, Bubba was willing to accommodate. His team - Stacy and Humberto arrived in Boston on schedule (great communication) and worked very hard putting everything into our storage unit. They were organized, extremely respectful and nothing arrived broken. We would use this company again in a heartbeat! Excellent value, plus no stress! Thank you Bubba, Humberto and Stacy!

Bubba Gillis and his crew did an excellent job transporting two large antique jade carvings(300#…read moreea) From Hilton Head to NW Pa. Highly recommend them.

*** Update:*** If anyone is considering renting from this…read moreplace make sure to a.) get the insurance ( even though they try to fuck you over) b.) MAKE SURE TO TAKE PICTURES OF EVERYTHING you don't want to disappear or be taken from the same place that you are paying to store your valuables. C.) MAKE A LIST OF EVERYTHING and if possibly find receipts or proof of pricing & purchase. D.) call the police immediately and stay there until you are able to actually get any response from this company. ) BOTH TIMES we were stolen from, cops called several time for videos and never any response AT ALL. from this company. Childhood memories and jewelry are completely gone. Fishing poles, fishing gear, clothes, art from our children!! I can't even express how heartbreaking this has been. Worst place ever!! In less than 6 months we were broken into twice!! We have insurance but this company refused to help the police, insurance company and us asking for any sort of proof but THEY REFUSED TO HELP!!

A tad bit pricey but overall I had a great experience with this company. Easy in and easy out the…read moreoperator was very responsive.

Thanks Chris I really appreciate all your help During the storm. Chris Went over and Beyond for…read moreme. great place to store your belongings. Thanks Prime Storage!

Storage yard is tidy and seems very secure. Chris the Hilton Head manager was VERY patient and…read morehelpful as I backed our 30 foot trailer up for the very first time. He did everything possible to meet our storage needs!