I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

I did not wind up using their services but they were beyond helpful listening to my issues and…read morediscussing the options to fix it. I will def use them in the future !

Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

So we were having trouble with our landline after all the rains and the phone company was no help…read more I took a chance and read Charlie's reviews and thought what the heck... I need some one who can help .... Well Charlie was in a word was "Exceptional" His knowledge and ability to diagnosis our issues ( we have 4 land lines - I know who has land lines anymore - right?)... was spot on and his follow-up was something I have not experienced in a long time. I highly recommend him without reservation for any phone issues you may be having.

Great service, excellent job. Charlie the Phone Guy is exceptional. He fixed our phone line issue…read morealmost immediately. I highly recommend him.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

I went in the store the other day and was helped by Kyle. I was frustrated with my storage on my…read morephone and was thinking I was going to have to get a new phone. I was very appreciative he helped address my problem without having to buy a new phone and feel like I been conned into an upsell of some type. Great knowledge and professionalism and most of all integrity.

Well, I'm back and Xfinity has me hating life again. As I get here, there are about six people in…read morefront of me in line. No one to greet you. You have to rely on the person standing next to you to tell you that there's a sign-in sheet. This place sucks.

Will Redmond has been doing telephone and cabling work for me since 1995. He is a great technician…read moreand a down to earth guy. His quotes are fair and is work is detailed and very clean. He does a lot of work for schools and he is even a pastor and a local church! Talk about multi tasking! He put a panasonic hybrid phone system in my office and it has worked flawlessly for several years now. No hesitations on recommending Will.

Will did some realignment of electrical communication lines to modernize the computer and telephone…read moreconnections in our home. He did an excellent job and was a pleasure for my husband to work with. His work ethic is strong and his rates are very reasonable. We will definitely call him again should more such projects arise.

Had to return equipment. Phillip was awesome. He was the only rep in the store and had to help 5…read morepeople without any support... He handled each interaction well. Also I had an issue with my account and he understood my frustration and got it fixed for me Astound needs to find more people like Phillip to work this location!

After using their service for over a year, we moved to an area they didn't currently have on the…read morenetwork. They said they would send a tech out and get back with me. Two weeks later I called back and they said they had no record of that work order. When I dropped off my equipment, the portly sales agent said they would have to charge me $170 plus dollars for the four days of service after our billing cycle ended since our "promotion" was up. I told him I wasn't paying that for four days of Internet and he chuckled. I hate when customer service people seem to get a kick out of fing with customers. Stay away.

ASI upgraded our outdated 1989 security system with current technology, reusing existing components…read morewhere possible. The upgrade was executed with precision, expediency, and at a fair price. We wholeheartedly endorse ASI for all security requirements due to their outstanding workmanship, attention to detail, and professionalism exhibited by Robert and his team.

Robert, the owner of this company and the person who came out to our home to service our burglar…read morealarm, was very friendly, professional, and extremely knowledgeable about our situation and burglar alarms in general. He knew everything there was to know about our system even though his company didn't install it and may not typically install that brand, and he made short work out of fixing our issue, even though other companies I called would not deal with it. The company that originally installed our system is now out of business so I am so glad I found ASI Alarm - they will definitely be our go-to resource for this alarm and any other alarm needs we may have in the future. I could not have been more pleased!