Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

Absolutely excellent service. Justin came out today and rewired all of our TV and surround sound…read moresystem. We had a "professional" installation the first time, but they were amateurs compared to Justin. We have a Logitech all-in-one remote that never functioned as all in one. Not even two in one as we had to still have multiple remotes. Justin fixed it and spent time with my wife and myself going over everything. When ever you have a home theater problem or just installation or fixing of someone's else's poor installation, DO NOT HESITATE to contact Digital Connections. As we upgrade and move equipment around, we will not hesitate to call Digital to have them do it right the first time. Highly, highly recommend their services.

All I can say is wow! Not only did Brian and Bob both provide exceptional customer service but they…read moredid so in the most difficult of situations. Our installation proved to be trickier than anticipated, however, Brian and Bob dove in, came up with solutions, then finished the job properly and did a great job cleaning up too. Our tv, home theatre, and blu-ray all work fantastically and the mount is terrific, above the fireplace, directly over the mantle. I highly recommend Digital Connections for your A/V and Wi-Fi connectivity needs.

Very frustrating experience with my new iPhone 17 purchase…read more The phone service has been good, and usually the customer service too, at least at their other location in town. The employees need to understand that when they are mumbling data speak to customers, that... 1. The music in the store is too loud and distracting. It's hard to understand you. Don't just tell me stuff. Answer me clearly. 2. I don't speak data speak/T-Mobile speak. Please explain your terms, don't just repeat them. You went to school to learn these terms. I didn't. I'm just a normal guy off the street. 3. Turn off the ringing phone alarms that are signaling a phone is out of place. I know that you are all used to working with phone alarms going off. To me, that is a distraction. 4. Tell me ahead of time that the process is going to take well over two hours. I could have scheduled out the time, instead of being told that I could take a walk and come back later. You would complain if you ordered dinner and then had to wait two hours to be served. That's how I felt. Corporate management needs to train their employees to be more than salesmen and technical advisers. Courtesy and respect would go a long way in bringing back customers.

Great people who work here especially Brandon and Dang! They…read moregot me all set up on a new iPhone for a great deal and we're just so friendly and patient with an old lady! Thanks again, you guys!

bad listening, I had to repeat myself and staff forgot to set up my SIM so I was without cell…read moreservice until I visited a different store the next day. I was transferring service from a different provider.

Avoid This Location - Misleading Promises and Terrible Service…read more This has been one of the worst customer service experiences I've ever had. I was promised by the district manager and an employee named Eric Dean that my existing device balances would be covered if I switched carriers. Based on those assurances, I made the switch--only to find out later that none of those promises were honored. I spent weeks going back and forth with the store manager, trying to get answers or callbacks--it was like pulling teeth. In the end, I had to pay off my old devices myself, and now I'm stuck making payments on new devices through T-Mobile. Total scam. Don't fall for the guarantees they make to get you in the door. They do not follow through. Do yourself a favor and stay far away from this place and company.

Email that a good time service for your phone nobody no better this T-Mobile he got nice phones for…read morefairly decent prices but their services pretty good so if you want to try to find a good deal go to T-Mobile just one at the building plaza and there's another one Cincinnati cross from Marshalls give it a try

MetroPCS has become a garbage dumpster in recent years, not sure if T-Mobile is the cause or the…read morelack of quality employees across the board. I've been a customer of Metro for almost 20yrs since back when people made fun of u for having Metro & coverage was spotty at best. I gave a friend a ride to this location yesterday 6/23/22 to start service & buy a phone, I've lost count of how many customers Metro has now that are people I personally referred to them- you're welcome... While there I needed to speak with them since it seems Metro has no problem taking my payments & shutting me off if I'm a minute late on that payment but they seem to have a serious problem with providing me with the service I pay for. I'm without service about half the time but paying for full time-I'm not too elated about that. Add to that a few months back I was over charged $50-$70 a month for several months that they never credited my acct or attempted to make right in any way, just pocketed several hundred dollars of mine & started providing half ass service at full price. There was 3 employees, 2 gals & a guy so naturally I get stuck with the gal who's got a subtle yet present attitude. She says my service is suspended that's why I had no service. I explained this wasn't just happening right now- today & showed her about 15 screen shots of times my service was out in the last month for no reason. I also pointed out when I walked in I was on my phone finishing up a phone call, I had requested a 3 day extension a few hours earlier so I could speak with them before paying my bill. She suggests a network reset on my phone- ok, she's the one who SHOULD know what she's doing. Gives my phone back & while I'm waiting for my friend to finish up I realize I've got no service. I tell her, she says it's cuz my bill's due I remind her I'm only 6hrs into my 3 day extension, I brought my phone in working so she needed to get it back in the condition she received it in.. She calls the service line says, "the customer got a 3 day extension this morning, it was working & now it's not."... She conveniently left out the part where it was fine until she reset it. Had she told me resetting the network would somehow void my 3 day extension, I'd have waited but she didn't. That's the kind of customer service I suppose one might receive from AT&T or Verizon, etc. I went to sit with my friend after 10mins of just standing there not acknowledged at all. I think she thought I couldn't hear her from where I was & she asks them unrelated particulars about my acct..never relayed it to me so I assume she was just nosy..not professional. While sitting with my friend while he was sending texts to people with his new number, I told him that it was funny how she didn't mention to the support people that she reset my phone & if it took much longer I was going call them myself, she wasn't getting much accomplished in the 15mins she had been on the phone with them already. A few seconds later she says, "I don't know why it's not working cuz I did the reset on the phone not in our computer system. So u can call customer service line yourself to see if u can get it fixed cuz I don't know." I agreed & said, "It's clear u don't know what ur doing, if u did I wouldn't have walked in here with a working active phone & leaving with a useless paper weight. I'm leaving worse off than I was when I arrived, how can u still be snarky when u killed my phone 6hrs into my 3 day extension, didn't tell the support people u screwed up my extension when u reset my phone & acted like I never said ur the 4th attempt I've made to get my acct credited or a refund of several months of over charges. I'll call them & with zero effort do a better job at ur job then u." As she raised her nose as far as possible into the air, said ok & went to stare at her WORKING phone..must be nice. I'm certain if it were her phone this was happening with, she'd expect to have a functioning phone when she left LIKE A CUSTOMER SHOULD. A lady at the customer service center was quite correct in her response to my experience in the store, "I'm so sorry, it seems sometimes our in store employees -even tho they directly deal with our customers to face, forget how important our customers are. I'd like the address of the location u went to so we can remind the staff there & make sure they understand without our customers, we have no company anymore."... Unfortunately, I got disconnected from her & in the next 9 FOLLOWING PHONE CALLS never got her again...maybe that's cuz she's good at her job so y'all cut her off before she helped too many people & we'd start expecting any sort of help/service from ur company other than an obnoxious automated broad that can't accept no for an answer to help

I can't thank the folks at Total Computer Solutions enough. I needed a full retrieval of my data…read moreafter my external hard drive became unresponsive due to damage. I'd been using the hard drive to store ALL of my data after I had this same issue years ago, only with my laptop. Needless to say, losing absolutely everything I have saved is my worst nightmare. I worked directly with Gabe who could not have been more friendly or offered better customer service. He responded to my project request right away and we communicated regularly via text. Gabe answered all of my questions, big and small, throughout the whole process, and communicated clearly and thoroughly (I consider myself to have a basic/intermediate level of understanding technology, but am no expert). What I really appreciated was the transparency given with price quotes, and found that their prices are very reasonable for the service. Since I don't live nearby their shop, I took advantage of the free Uber service they provide to have your device picked up from and delivered back to you. I was incredibly hesitant to give my device, with all of my data on it, to an Uber driver, but Gabe assured me it wouldn't be a problem and that he had means to handle if anything went awry with the delivery. Thankfully this wasn't an issue. I don't know of any other company who offers this service, let alone at no charge. I am delighted and relieved to say that Total Computer Solutions was successful at being able to retrieve almost 100% of my data - the few irretrievable files ended up being not very important to me anyway. They also hold onto your data for 3 weeks post-service as a precautionary measure. I am so grateful I found Total Computer Solutions and now consider myself a loyal customer should I ever need their help again. Thank you, Gabe & the Total Computer Solutions team!

Brother IntelliFAX FAX2840 High-Speed Laser Fax Machine Fax…read moremachine is not responding to print command. I was informed by another interested and helpful 3rd party that I might need toner and that I already had two cartridges behind my office door next to the vaccum cleaner. Bless their heart, they remembered and now I know! Total Computer Solutions is a good value because they told me up front that they do not provide the service. But I know who can... I know once I get toner installed I will have 50 duplicate print jobs from repeatedly smashing the Print button. Scratch paper right?????? Yeah, I know

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Darren is very easy to work with and his quote was fair considering the amount of work this job…read moreinvolved. He did a great job replacing 2 CAT5e cables (that failed although cable 2 still barely worked) with CAT6 runs that are approximately 200 feet including 100ft of 3/4" conduit and replaced the ethernet jacks at both ends. My speeds increased significantly from 50Mhz down/up to 940Mhz/280Mhz respectively. Thank you again for your professionalism, excellent work and good nature. I'll definitely will call Darren on my next cable job. Johnny Vega

Darren came out and ran a number of CAT6 cables all around my home while doing a super neat and…read moreclean job with some very difficult to reach areas. Prices were very reasonable. I'll be having him do all of my IP cam wiring as well.

So my experience with this location started 2 years ago (as a headsup, I am now on year 3 of…read moreservice). 2 years ago when I first called, I was waiting in line to pick my kiddo up from school; I literally called only because I wanted information, I made sure to let the rep know (because I didn't want to waste their time, but wanted them to know I just wanted information and that there was a possibility that a sale would NOT come from this). They were super kind about it and we probably spent about 20 minutes going back and forth- me with all my questions, and Monica with all her answers (and patience). The call went so well that I decided I would come in and just see what Verizon could ACTUALLY be able to provide me (deals, plans, prices, devices, etc.) Monica was a stand-out employee. As we were sitting there figuring everything out, my kiddo and I were having our side-conversations about things, and that's when Monica realized and suggested we look into adding a connected tablet (not only would I be able to implement and integrate it's use into my business, but kiddo would be able to play Fortnite whenever and wherever we were (Fortnite was LIFE for him and his buddies at the time, so yeah, it only made sense to add such a powerful device at such little cost). Having been in sales before, being in business currently, I respected and appreciated the way Monica listened and suggested, never pressing or pushing- I never once felt like a dollar-sign/account. A simple 20 minute call turned to a full-blown new client. And now we skip to today, 2026. Last week I decided I needed to add some services, and was playing with the app. Since I accidentally left stuff in my cart, Verizon picked it up and had a service agent call and asked if I wanted help...I did, but I'd rather speak to someone I know wouldn't see me simply as an additional account- SO, I checked to see if Monica was still at the same location...SHE WAS! So of course, she took all my questions AGAIN. Answered every doubt I had, and again, I headed straight to the Verizon store. The staff here is very friendly; the gentleman at the front desk immediately jumped up to greet me, I let him know I was there to speak with Monica and he connected me with her. So now, here we are with additional services, and extremely happy to still be with Verizon. The service is great, whether we head down South, or up North, we always have service on our phones and tablet. Home internet speeds are always phenomenal (there was one time where we had issues at home, but I wasn't there. Grandparents called asking for help, and I was able to fix everything straight from my phone, I loved it!). But most importantly, I know that Monica and her team here the American Canyon branch has the best in mind for their customers. I will continue to stay with them, and will continue to give them my business.

I started at the Napa store and couldn't get out of there fast enough. As soon as I entered the…read morestore at American Canyon, I felt so welcomed. Alfredo was knowledgeable, articulate, thoughtful, and kind. He set me up with the phone and service plan I needed. Kudos also to Nichole. I am not sure if she was in the store at the time, but she followed through as a customer service representative. Great team!