Good customer service. The staff is very knowledgeable about Xfinity products and current promotions.

I'm not sure why this store has negative reviews, my experience was wonderful! I was greeted and helped immediately, and the gentleman helped me to set up my new wifi with ease. I left with everything I needed and all my questions answered. Everyone was friendly and kind in the store, and the service was stellar!! 10/10, thank you guys! read more

Well, I'm back and Xfinity has me hating life again. As I get here, there are about six people in front of me in line. No one to greet you. You have to rely on the person standing next to you to tell you that there's a sign-in sheet. This place sucks. read more

One star is way, WAY to high.. To say that dealing with Xfinity has been a nightmare is a massive understatement. Well after canceling my service and returning their cable boxes and remotes I noticed they still withdrew their monthly fee...??? After multiple hour long phone calls (to India) I feel very safe sharing that Xfinity is a SCAM. The fact that the call center is in another country is pathetic in its self not to mention their insane level of dishonesty. AVOID AVOID AVOID Xfinity AT ALL COST.. read more

Xfinity - TRUTH - Telecommunications Near Me - Walnut Creek, California

I went in the store the other day and was helped by Kyle. I was frustrated with my storage on my phone and was thinking I was going to have to get a new phone. I was very appreciative he helped address my problem without having to buy a new phone and feel like I been conned into an upsell of some type. Great knowledge and professionalism and most of all integrity. read more

Signed up for internet only online and came in to the store to pickup the equipment. Come to find out later that the rep who helped me also added Xfinity voice without my consent. Absolutely ridiculous as I had to spend hours (no exaggeration) on the phone with Xfinity customer support to cancel this & get my money back. Assume the in-store rep was just trying to get commission of some sort and signed me up for this without my approval. What a joke and wasted hours of my time. read more

This branch is awesome, positive vibes and efficient service from Kevin! Excited to try our new internet!

They have a store!?!?! I had to go check them out, look around and ask questions. The place was formerly F45, so it's huge room. There were TV's, phones, and a lot to look at. I asked questions about their $60/month Xfinity everywhere option - but the salesman wasn't interested in giving me answers. It's like he expected me to know everything about Xfinity by now. I was the only customer who came in at the time, and I was so excited to see the store... but his minimal interactive willingness to help kind of turned me off. For a value of $60/month to get spotty internet here and there... I'd like better service please. I'd like to be sold on the promise, not looking at someone who just wanted to go back to watch their huge TV screen and do nothing. It's my first Xfinity store, so I don't know if others are like this. Hopefully not. read more

Xfinity - Front - Telecommunications Near Me - Walnut Creek, California

Their internet service is fairly reliable, but just hope that you never have to contact their customer service. Nothing but the runaround and unresolved issues from the chatbot, a live agent, and even the people I spoke to on the phone. read more

When I arrived, there were two employees assisting other customers--which is completely understandable. However, what was frustrating was that it took over 20 minutes just to be acknowledged. A simple greeting or a quick "we'll be right with you" would've gone a long way. Eventually, one employee said he could help me. I explained I was on a tight schedule and needed to leave soon to pick up my child from school. He reassured me he'd take care of it quickly. But after waiting another five minutes with no follow-up, I had no choice but to leave. Unfortunately, this experience reflects a larger issue I've consistently had with Xfinity: poor customer service. Whether it's the difficulty of reaching a live person on the phone or being ignored in-store, the customer experience leaves a lot to be desired. It's a frustrating way to do business read more

My husband and I came in on a Saturday only to add service to our existing mobile plan. Within minutes of leaving the store, I received an email from Xfinity alerting me of my updated cable plan to the tune of $100 more per month! I'll be clear, we NEVER authorized a change to our cable plan. The unscrupulous employee that assisted us decided to pay himself commission by making an unauthorized change! This unauthorized change made us have to go back to the store and spend 2 hours of our time dealing with these bozos. Sadly, I do not recommend this location due to dishonest employees. read more

My internet went from $80 to $150 a month. When I went and talked with them their advice was to drop xfinity and get another providers promotion and when that expires come back to Verizon. WTF! read more

Today I visited Anthony at Xfinity in Walnut Creek. His customer service was top notch service. Listened to what I wanted, then provided me with options and walked me through each one. Was patient, answered my questions and most of all he was just a nice guy. I had previously made more than 5 phone calls to Xfinity customer service. Each call lasting 30+ minutes with no resolution. Talking to robotic people on the phone doesn't work Xfinity. Anthony changed it all for me in a 10 minute store visit. He matched what i needed to the right services at a price I felt was reasonable. Xfinity, you need more Anthony's! read more

was getting service, and was told by Caleb that i had to get a mobile plan that was free or the cost of my cable/internet would be higher . today i found out that was not true, and canceled. underhanded. the online support is awful- Rupali (without my consent) disabled my cablecard. he said he just wanted to update the address (which wasn't necessary)- he said it would have no impact at all on my cable service. he was wrong, and i lost my tv service and after 7 hours on the phone couldn't get it back. i have to use the xfinity box, which won't work with tivo. this store sent me to the useless help. be very wary of trusting them. read more

Santiago was exceptional! He took the time to explained everything to me and helped with a smooth transition! Thank you Santiago

I would give this store zero stars if I could. No direct phone number. Anthony, who "helped" me Sunday but did not respond today to texts and phone calls, misrepresented what he was doing, and proceeded to sign us up for a new account telling me how much money he would save us. Turns out the new plan did not include our home security!!! I did not authorize that and was clearly told it would be included. Now Xfinity is telling me to "add" that is $55 a month. Completely wipes out any savings. A bunch of hassle for nothing at all. read more

Had difficulty dealing with Xfinity on the phone to get new discount on my internet service. Went to the store and Anthony took no more than 10 minutes to reduce my bill and give me the best discount. read more

Scammers! I literally told these people I wanted to close out my old unit and switch to the one I'm currently living in. They told me no problem gave me new equipment which I thought was weird made me open a whole new account. The whole entire time they didn't close out the old unit like I asked them to. Have me pay for the old unit aswell as the new one without telling me this information. They also gave me a bunch of misinformation and I'm currently on a one hour phone call with xfinity. Just to get this fixed . read more

Xfinity - They suck man. Don't waste your time. Just call xfinity. - Telecommunications Near Me - Walnut Creek, California

Xfinity is absolutely terrible. Their pricing is ridiculous and it is a nightmare trying to get to the right person for help. Every person I speak to is lost on the issue and I waste hours trying to get the right service. I genuinely despise this company and encourage everyone to stay away! read more

Great customer service. Kari and Andrew were helpful and made my experience pleasant.

The store is claiming I started a second line for my Mother's phone which I didn't do and they won't fix it. Going to now change carriers. Don't go there read more

I want to praise the employee, Omaid, who works at this store. He has been incredibly helpful and gracious,, continuing to follow through far beyond the sale ítself. He tracks down the answer to every question I've had and advocated for me with his company when there was a billing error. He's very busy but never seems impatient and is always kind. Great service. Thank you! read more

Wow! I was blindsided by a rude associate that claims to be here for "customer service". Although, they seem to have the directions that they only need to provide you with service if you are "buying" something or switching your cell phone plan to their platform. Existing customers get NO RESPECT. I've been an Xfinity customer for many years and the costumer service has gone down the drain. It's no wonder so many people in my area are taking their business elsewhere. read more

I have had intermittent problems connecting my sprinkler to my IPhone. It needs to be on only a 2.4GHz network and WPA2. I was able to get someone scheduled to come out tomorrow but the tech guy called and said he didn't see a problem with the network (it went offline last night) and just get a wifi extender for 2.4. The guy didn't want to help at all- and that's after spending so long trying to talk to a human. Comcast is expensive and terrible. read more

Anthony Goselin best service rep ever because of him I will continue doing business with Xfinity for years. Amazing service 10/10

Santiago gave me super advice. Similar service as we had before for much better price. He took the time to answer all my question and he upgraded my internet gateway to a faster one without that I have even asked. I'm happy. read more

FANTASTIC NEW MANAGER at the Walnut Creek store! Cassy is there to help facilitate customer service, and to support the employees in doing a top notch job. She was incredibly patient trouble shooting my rather complex situation, and made my experience very reassuring. I was left with the feeling that she was going to be able to resolve my issues. I will definitely continue using Xfinity based on my integration with Cassy and her team. read more

Omaid was so helpful with my family. He got us such a great deal and was so kind, welcoming, and efficient. My mom went on her lunch to switch our family over to Xfinity and he was so flexible and made sure to help my sisters and I make the switch over the phone even when we couldn't be there in person. He answered every question we had and was seriously the best. Give this man a promotion!!! read more

Omaid had the best customer service! He made me and my sisters laugh and did a great job at explaining everything. He's such a hard worker and deserves the recognition! read more

I came in to pick up a new modem and Jordan, the manager, and his Trainee Andrew were super helpful! They apologized for the wait even though I didn't have to wait that long and gave me everything I needed. They also taught me how to activate my own wifi and they were very friendly! With their help, my wifi was up and running just a few hours later :) thank you Jordan and Andrew!! read more

I'm surprised that the reviews aren't higher for this Xfinity store. We got outstanding service from Jordon, the store manager, as we worked through some issues in getting a replacement modem to work. read more

There is only one person helping out and others were in the back doing whatever. I was told my new mobile phone replacing my landline will be activated in a day but took almost 4 days. read more

Horrible customer service. They were more concerned with sales than service. You lost by business.

Waited 28 minutes to be told "We can't do anything for you, here, since you didn't buy Comcast internet service at this location." Really??? I bought from the same company! "Yes, but not from this location ." WTF! Absolute indifference for Comcast/Xfinity customers! I'm being charged 2X / month for internet service! I didn't notice due to AutoPay ! So for 4 months Comcast has been double-dipping from my checking account and they can't do anything about it. "You need to call customer service and talk to them." That's what got me into this mess! Comcast/Xfinity outsources their so-called "customer service" to a Southeast Asian country and I spent hours over the last couple of months and they're still unwilling to resolve the issue! I had no choice in Orinda for internet non-service. As soon as I clear this up I'm going, begrudgingly with AT & T; they just started their "fiber" service; not too optimistic, but, it can't be as bad as Comcast! read more

This is a 'branded store', not owned by Xfinity. My Samsung S23 phone started eating more than $100 per month in data. Our data plan has been very cheap, By the Gig. Looked up nearest xfinity store on the Internet and went to the store on Botelho road in downtown walnut creek. The salesman said the phone was out of warranty and was probably faulty. His suggestion was pay off the $300 remaining on the phone and purchase a new one. He did not seem knowledgeable, and I asked to see a supervisor. The supervisor supported his employee and suggested I purchase an expensive unlimited data plan so I would not worry about going over my data limit. I got out of there and phoned Samsung wireless tech support. The lady there was pleasant and knowledgeable. Following her suggestions for correcting phone settings, the phone now seems to working, with low data costs. At best the salesman and supervisor were poorly trained and provided bad advice. At the worst, they were lying, with the hope of selling a new phone and an expensive data plan. Be very careful here! read more

Went in to drop off a modem. I was greeted promptly with friendly service & the gentleman went above and beyond to give me some additional equipment to remedy an issue I was having at home. The store was clean and all the people working were very presentable and professional. I am really happy that I didn't have to drive all the way to Concord. I noticed there are some bad reviews of this location. My experience was very positive. Seems they have turned things around!!! Forgot the gentleman's name who helped me (Y3G- write your name on the receipt next time). read more

Either not knowledgeable or liars. Went to get the $200 off deal on iPhone 15 Pro before the 16 comes out. I wanted the phone with 256gb storage. They only had 128gb there and guy told me I could buy it then call apple and ask them to upgrade it for me. That apple would 'unlock' the rest of the storage if I asked. Which is NOT how iPhones work. I clarified and said not cloud storage, phone storage, and he double down and confirmed yes buy the 128gb and later I could upgrade this phone to have 256gb storage. I said that's not how iPhones work and left. if I was less knowledgeable about phones or less confident I might have spent $700 on something I didn't want and couldn't return later. read more

I noticed that I am not the only person giving a negative feedback. The staff at this location is unbelievable , rude does not come close to cover the inappropriate behavior and unacceptable attitude. The management of the place can't be any better . It is truly appalling. Shame on Xfinity read more

I went to the store about 8 times to change carriers for my sons phone, we tried 3 different xfiniti stores and none of them worked. All we asked them was to unlock the sim so we could transfer to at&t, they asked us to go online and when that didn't work they made us talk to a support bot and then when that didn't work they said they fixed the problem and when we checked it didn't work and were still paying for this. read more

Customer service is awful, they just want to sell you upgraded service or product. Not interested in actually helping customers.