Customer service is excellent. Prices are average for product. I used to go here regularly and…read morefeel like the mocha had more of a chocolate taste back then (2019-21). Today, we decided to get an iced quad shot oatmilk mocha from here and another place nearby and compare them. I'll include information on both but will say that if you want a smoother, less bitter drink, Monarch would be the better choice. Although we got our drink to go today, we like the ambiance. We have had mochas all over the US (including AK & HI) and in other countries that make them (some places don't), so we (and some of our friends) consider ourselves mocha connoisseurs.
Iced Quad Oatmilk Mocha
Monarch
J: 7/10, don't taste coffee (prefer to taste more), not bitter, could use 1 step up on chocolate, sweetness okay
N: 6/10, needs more coffee flavor, needs more chocolate (taste it more than Turbo but no enough for me), still a little too sweet but not as syrupy, not bitter, don't like lid because of risk of coming loose/leaking
Turbo (Competitor)
J: 6/10, lots of coffee, not much chocolate (prefer more), bitter, could use more sweetness
N: 6/10, Strong coffee flavor (good), very (maybe too) bitter, barely any chocolate (not enough), too (syrupy) sweet
I would come back but not regularly like I used to. What would make this a better mocha? IMHO, adding more of a quality unsweetened cocoa like Guittard Rouge (not sure of chocolate used), the ability to customize sweetness, and cooling the drink first in a cold cup before pouring over a bit more ice. I'm not sure why the coffee taste was weak with a quad shot, but this did have more of a chocolate taste, although I prefer more. I also appreciated that although it was still too sweet for me, it didn't taste "syrupy." The lid is a bit of a hazard, as it kept popping off.