12/15/2025 One employee came in and went straight to the back to prepare a smoothie and didn't wash her hands. She did put on gloves when preparing the food but NEVER washed her hands and the other young lady was on her phone on FaceTime the ENTIRE time while taking my orders as well as 3 other customers and even took her phone to the back while preparing a smoothie while still on FACETIME. I waited until everyone else left to call them out because the "phone" employee told the "no wash hands" employee that I made a comment to her about not cleaning her hands BEFORE preparing food and I told them both I sure did because it's unsanitary. Thank God it wasn't my food because I would have cancelled the order. And I'm writing this review because I shared this event with the person whom I picked the food up for. DO BETTER!! read more

Went there this evening. Don't go here. The light skinned woman working (3/15/26) was so rude and when she handed me my food and I told her to have a great day, she didn't even acknowledge me or say you're welcome and said NOTHING. I won't be coming back. Don't come here. read more

Ordered online and there were very limited options on the app for açaí bowls. There were no options at all for granola, strawberries, or blueberries. This was fine since I didn't want blueberries and cannot have granola due to dietary restrictions. After my partner got our food, there was granola, strawberries, and blueberries added when these were not on the app and we didn't order the bowl with them. My partner went back in to have the bowl remade without granola or blueberries. After this, he told me that the staff member he initially spoke to was polite about it and didn't have a problem. She even said he could keep the other bowl and give it to someone else if he wanted. However, the other staff member who remade the bowl asked for the first açaí bowl back and proceeded to throw it away. Very odd interaction all together and could have been avoided if there were better options available for online orders. read more

Went to Tropical Smoothie Cafe, lured to the business with a coupon for Buy One Flatbread, Get One Free. I waited in a very slow moving line for a long while. Excited to finally order, I began telling the order taker that I wanted a Chicken Bacon Ranch Flatbread but she quickly told me they were out of Flatbread. I asked if I could use my coupon for a wrap instead but she said no. "But you're out of Flatbread." Again, she denied me, saying that the coupon could only be used on a Flatbread. I was very disappointed that she had no interest in a workaround for me. It was a hard NO. So I ordered a regular price wrap with chips and a drink. The cashier gave me my change and receipt then quickly turned towards the food preparers to tell them something, and forgot to give me my drink. So I had to wait a second to get my drink too. Very slow service. The Buffalo Chicken Wrap was average. I also had a Chia Banana Smoothie which was delicious. Dining room was pretty clean. Overall, I was not pleased with my experience. The service is what brought my rating the down the most. Not sure if I'll attempt to use my coupon again in the future or not. There are so many better options around here. read more

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A cute, place smoothies were good, food was mid, cashier was not pleasant. Alright experience over all

Greeted by employee- Jayden who was very nice, helpful, and professional. He recommended a food item and I finally got a chance to try the quesadilla meal. It's a good place but, the meal was too small ( the portion) for the amount of money they were asking for. The restaurant was clean, and the food was yummy. read more

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4.0 star rating8/19/2020 So we late night door dashed them and for the price it wasn't bad and the food was good . My son loved his smoothie and quesadilla!! My husband enjoyed his buffalo bowl and I enjoyed my flat bread and Bahamas's Manama . Would love to have a pina colada smoothie . My only complaint is they didn't make sure the dasher had all our food and they had to make 2 trips . But we will be eating here again We have been coming back multiple times - I am a sucker for a bahma mama or a Sunset smoothie read more

Big #Vegetarian ‼ The service was good the food was TERRIBLE I had to get out of the drive-thru to come in 3 times!. First time to get a cookie that I could not get in the Drive-Thru. 2nd to get a refund the 3rd time to also (get a refund) but the manager (who seemed very nonchalant by the way) convinced me to allow her to REMAKE the quesadilla instead of giving me a refund like I asked!. I do not like asking people to remake something they should have made correctly the 1st time. Anywho I allowed her to remake it( I DO APPRECIATE HER FOR THAT) but it's still ended up in the TRASH because I was afraid to even eat it at this point!. So in other words I WASTED $18 only to eat a bag of chips with six WHOLE chips in the bag. I was highly DISAPPOINTED! TBH this is not the 1st time that I've had this kind of service from tropical Cafe. I tried to give them the benefit of the doubt but as ALWAYS an epic FAIL! I APPRECIATE THE CASHIER FOR BEING POLITE. THAT WAS ABOUT THE ONLY GOOD THING THAT I HAD ACCORDING TO THIS VISIT! #TuscaloosaRestaurants #BadQuality read more

So, my partner and I are regulars here just because it's a healthier option and has a larger selection than their competitor. However tonight's experience included some extremely rude and unorganized service. Apparently their system went down-which and happens and yes it's stressful, but that doesn't give you the excuse to be rude to patrons. Fortunately, they weren't rude with me or they would've gotten and ear full. Talking about business talk out loud and cussing by I believe the "manager" on duty-shorter lady in pink shirt. And major back talk by a girl with a UWA hoodie saying "I'm busy, it'll be done in a second" in the rudest way possible. I'm sorry, but I've managed a pizzeria that the same exact thing happened, and not once was my staff rude-and honestly I brought myself in as the general manager if something of that stature happened at my restaurant. These workers need some ethical training and training on how to handle high stress problem solving. ONE PLUS: They did say thank you at our exit, and apologized for the chaos. Also as a side note:need to take pictures of this actual location so people aren't mislead by the pictures on this business. It's definitely not what the pictures on here show. read more

I eat tropical smoothie for lunch almost every day and all I can say is the customer service is amazing. The girls who run the front desk are fast and efficient Shawn Alyssa and Emily. read more

Smoothies are great and quickly made. Lots of options for everyone. Would recommend pick up over delivery.

I love this place! The staff is ALWAYS so friendly and lovely! The food never disappoints and I never get tired of it! read more

Tropical Smoothie Cafe - Strawberry smoothie (Jetty punch no banana), Thai chicken wrap - Juice Bars & Smoothies Near Me - Tuscaloosa, Alabama

I love the smoothies but please have your employees pull their mask up over their nose. Letting it sit on just the chin while talking over customers food that is being prepared is unsanitary. She knows who she is along with the others in the kitchen area. Now what if a health inspector comes unannounced? You already need to raise that 91 score up! read more

Tropical smoothie is the best place to go to get a smoothie or food . The customer services is always on point the store always stay clean I could sit there all day . I just love the people there ! Y'all should definitely go to tropical smoothie, read more

Let's say you're not financially stable yet, you want to eat decently clean without sacrificing flavor, you want to get more than your money's worth without being fast food. Look no further. Wraps, Bowls, Quesadillas, Flatbreads, any form of bread heated up they can possibly configure. Smoothies too that are MASSIVE. Recommend the Chia Banana Max. This place consistently goes above "getting the job done" without "breaking the bank". read more

So we late night door dashed them and for the price it wasn't bad and the food was good . My son loved his smoothie and quesadilla!! My husband enjoyed his buffalo bowl and I enjoyed my flat bread and Bahamas's Manama . Would love to have a pina colada smoothie . My only complaint is they didn't make sure the dasher had all our food and they had to make 2 trips . But we will be eating here again read more

I always come here to get a smoothie, which I absolutely love, but this day I decided to try a flatbread. I ordered online so when I would get there my order would already be ready. I ordered a Kiwi Quencher and a Chicken Bacon Ranch flatbread. When I arrived, my order was not ready and I did not mind waiting inside because it was not many people inside. As time went by, I ended up having to wait 35 mins for an order I had placed in advance. While I was waiting, it started to get more and more crowded. The restaurant is not big so I was kind of hesitant to stay inside and wait due to COVID and there not being enough space inside for everyone to properly social distance. When I finally got my food, I did enjoy it very much. The employees were kind and properly wore masks. I would go back because I did enjoy my food and smoothie, but I think I will wait in my car next time. read more

October 8, 2017 10:30am Went here before heading out to the airport. Awesome service here. Glad we came here. The 2 ladies here are super nice. They even came to our table and checked up on us. Thank you for the awesome service. read more

I love Tropical Smoothie, but this location much be having issues. When I was in there, a fellow customer returned her item & demanded her money back. She had ordered a quesadilla, but was given just chicken laying on the tortilla. I ordered the Baja Chicken Bowl & was given the attached picture of which is nothing like the actual picture. I took out the chicken & onions, but this is still what I was left with- a handful of lettuce, with a sprinkle of rice & beans. Strange. read more

Tropical Smoothie Cafe - Lettuce, rice, beans - Juice Bars & Smoothies Near Me - Tuscaloosa, Alabama

They were closing at 10, but when I pulled up at 9:50 the door was locked and it took a lot of convincing to get the employees to make a smoothie (wouldn't make a sandwich). Only would because I paid with a card. I get that it was late, but it was very frustrating. read more

Smoothies are very good, large enough to share and very reasonably priced at $5.99. The price drops to $3.49 if you also purchase a food item. Wide variety of smoothie flavors with many add-ins and supplement options. The two of us had lunch for less than $10.00. Will definitely come again! read more

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So i just went in literally 5 minutes ago to get my usual smoothie. They hired new employees and i got the paradise point. They messed up the first one and gave me a health nut, which, no biggie. Then the girl making it caught a major attitude with the dude at the counter. They were bickering. Like, totally unprofessional. They gave me another one and i started drinking it in the car and there was 100% protein in it, which i didnt order. It was gross i threw it out and didnt wanna deal with the girl with an attitude again. Waste of freakin' 10 dollars. Going to smoothie king from now on. Absolutely ridiculous. read more

Showed up an hour before closing and got the blueberry bliss. The smoothie is supposed to have strawberry, banana, and blueberry. It tasted like ice and blueberry that were poorly blended together. I could chomp on the ice loud enough to hear. I brought it back up and I feel like they did nothing with it and gave it right back to me. It was the exact same as before. Still terrible. Waste of a good $6 will not be coming back soon. read more

Absolutely delicious but it takes 100000 hours and they are incredibly disorganized and under staffed.

Waited 35 minutes for one wrap, just myself and another customer waiting. The girls working were complaining to their boss about how they were understaffed, I'd really hate to see this place when they are actually busy. read more

Love their smoothies and convenient location close to Planet Fitness but lately their "system" has been down a lot so they have to close (surely there is some way to still be open with cash transactions?) Service is iffy.. at times they are friendly and speedy but at other times the employees seem like their own conversation is more important than a customer waiting to place an order. Hopefully their management will step in and teach customer service. read more

My friend Paul and I come here regularly. Food is always nutritious as well as delicious, smoothies are hand crafted and well blended. A necessary stop post workout, post night out, or to satisfy even the most crippling case of the munchies. read more

Amazing smoothie!!! Veggie hummus wrap is absolutely awesome!!!! Fantastic staff!!! Will definitely be back!!!

Good drink options especially with green smoothies. Food is mediocre if you like microwaved food. Service is usually average or just below. They are super slow though, so it may be a good idea to call ahead of you're in a hurry. read more

I have not tried their entire menu, and this review is based merely on one smoothie drink, the Muscle Blaster and a turkey sandwich. I wasn't impressed. I love smoothies, but the taste was just okay and the drink seemed to be mostly shaved ice with sugar. I didn't get the impression that any real fruit was used. I've had shaved ice that tasted fruitier! Mix in the chaotic service, and I will probalby never go back... read more

I've gotten the mango magic and sunrise sunset, both with splenda. The mango magic wasn't that great, I haven't ordered it again, so I'm not sure if they made it with too much ice or maybe forgot something. The sunrise sunset is delicious though. One size-24oz and they list the calories at the counter if you're interested. Never eaten the food but it looks pretty good. read more

I like their smoothies. The Thai wrap was pretty good too. A decent option for lunch or a quick snack.

I was being too generous with three stars. On my last visit (4/11/15), I waited 20 minutes for a smoothie. There were several people in line when I got there and there was only one person working. By the time I left there were around 20 people in the restaurant and one guy behind the counter. It was pretty evident that people were pissed. Get it together, management. read more

I love Tropical Smoothie Cafe in Hoover and on 280. So I thought I would treat my daughter to lunch on her first day at a new job. But this has to be the slowest service I've ever seen. Then the entire soda machine was jacked up. So it was a smoothie or water to go with my food. The food was OK and the smoothie was OK. But it took over 30 mins to get it. I'll pass on this place in Tuscaloosa and stick with the 2 Birmingham locations instead. read more

My daughter and I went in for smoothies and they were the worse smoothies ever!! After having to wait 30 minutes we finally received our smoothies and mine (lean machine) taste like watered down fruit, it had no taste at all and my daughters Aussie orange was so orange flavored you couldn't stomach it. Complete waste of time and money. read more

Tropical Smoothie always has such great tasting smoothies and quick quick service!! Highly recommend if you're in the mood for a healthy tasting smoothie! read more

Went tonight with my friend and service took an hour. They also forgot one of our orders. Never in my life has it taken so long at a quick service restaurant. Only had two flavors of chips in stock. Barely anyone was in the store so there should be no excuse as to why it took so long. Also, their health rating was a 71, lowest I've seen. Won't be going back!!! read more

Not to often I rank this low but due to service and the food I feel like I have no choice in this one. Where do I start? I work out at planet fitness and there is a sign for 10% off when you eat here. Soooo I was hungry after my workout and thought "hey let's give it a shot". errrmmmmm wrong shot. Upon arrival there was hardly anyone there at 6:00 in the afternoon so I should have ran then. I walked up to order and the guy just looked at me, disgusted like I was bothering him, I mean didn't even say welcome or how may I help you. So strike two. After looking at the menu I thought well I will get the steak taco, a chicken Caesar salad and the chicken pesto wrap. I was feeding my and the wife so don't think I was eating all that, but after seeing the size of it I could of had. Let's go from bad to meeehhh. The taco was the smallest I had ever seen, literally it was smaller than the snack taco from Taco Casa. The price? $2.99!!!! Taste was a like you bought the frozen steak strips, heated them and through some kinda weird slaw on top. The Salad was bitter lettuce, a small boiled piece of chicken, tomatoes and some parmesan cheese with a kraft Caesar salad in two tiny cups in the middle of a salad. A tasteless cut up chicken on bitterweed and some tomatoes, by the way if you have ever had a Caesar salad with tomatoes on it let's see a show of hands please? Price, $6.99. The chicken wrap, well we got a few pieces of fake grilled marked chicken, cheese and enough pesto to choke a good Italian. After eating the taco and salad I know why it had so much pesto, evidently to mask any other flavor on the wrap cause that is all you could taste. Price $3.99 which means they lost profit due to the amount of pesto. After eating this train wreck I am sad to say I had a can of Vienna in chipotle sauce and a half a bag of pork rinds and had a better meal. So no star at all for service (didn't even get the thank you when I left), no star for the taco or salad and a generous one star for the chicken wrap, the pesto did taste ok. Ohhhh and the 10% off? only good for a smoothie. read more

We had smoothies and a variety of sandwiches brought to my work for lunch. I tried the chicken pesto pita and the turkey sandwich. They were both delicious. I did not hear any complaints from my co-workers, in fact, everyone said how much they enjoyed it. Although I did not try it, there was a veggie wrap that was thoroughly enjoyed by non-vegetarians. I would definitely go by and eat there, if I were in the area. I would recommend for catering also since the trays had a great presentation in addition to the taste and sauces, napkins, plates, etc. were included with delivery. read more

I eat here every day for lunch. It's always fresh and fast and the employees seem happier than most places in Midtown Village. My favorites right now are the buffalo chicken wrap, the chipoltle chicken club flatbread sandwich, and the mocha madness. Love this place! read more