Foundation Title did the closing for the sale of my townhouse. They failed to arrange for a final water meter reading. I left several messages to which they did not respond and the township water authority had the same experience. They eventually "settled" the account by picking a number out of the air since they had no final reading. Their settlement was after the water bill due date and resulted in interest charges being posted to the account. This was a very sloppy handling of a very routine matter. There was no excuse for their failure to respond to messages. Their customer service was poor. read more

They did the job I hired them to do after getting a quote from them. A week after the closing, they called me claiming their computers had a "glitch" and that they undercharged and asked for over 300$. They also sent me an email with the corrected charges and a copy of the document they had me sign saying I would go back to deal with it. I sought council on the matter and while those type of documents one signs are rather standard for the type of business I conducted thru them, it was rather expensive after the up charge. What I was unhappy about was the un-professionalism and them blaming the mistake on a glitch. They didn't honor the quoted price so for that reason I am giving them a 2 star. I only used them because someone recommended them to me. I decided to pay the extra amount and consider the matter closed but thought I would leave a review to warn others about what happened to me. read more

My experience mirrors every other review for poor customer service. My closing documents were never prepared prior to my closing, once prepared the documents were wrong, closing took 2.5 hours for a simple residential closing. Foundation a month and a half later contacted me and is looking for payment for transfer taxes that should have been handled at closing. Again they are blaming an IT issue for this mistake. Horrible service. Will never use their service again. read more

I used Foundation Title for the closing of a co-op foreclosure in Edison. I received a quote for their services via email for title insurance policy and fees. The HUD statement at closing matched that quoted amount, so I thought all was fine; that said, there was an error on the amount for the policy (it was supposed to be higher than indicated in HUD). Then, a few weeks after closing I get an urgent email that they made a mistake calculating a transfer fee and that I must pay an additional amount immediately. I went ahead an paid it, trusting them and the attorney that this was an honest mistake - it was a relatively small amount after all, and did not want any issues (but about 15% of the original fee, so not insignificant relatively speaking). My attorney mentioned that I was supposed to get my title insurance 2 months after closing. 3 months passed, and no title insurance. Another month goes by just to try to get an update on what is going on with the policy. When I finally get a response, it is to tell me that I need to pay yet another additional amount because they made yet another mistake. They claim that the amount paid at closing does not include the title policy; now, this was a foreclosure, where the title policy was an explicit requirement for closing (which was made clear to them and to my attorney) - so this was absurd and infuriating, and felt like a complete bait/switch scam. Lastly, while trying to resolve the above issues, we discussed fixing the original error where the policy amount was incorrect. They took this opportunity to try to milk me out of more money, by quoting an obscene amount for the policy; when I challenged this amount, I was told that this was regulated state stuff and to take it or leave it. Well, I checked online, and it turned out that their quote was double what it should have been. When I called them out on this, they claimed it was yet another honest mistake. What an embarrassing sad joke. After much much much pain, they agreed to provide the title insurance as originally quoted - fortunately I had all my records and conversations - but I never got the proper coverage I should have received (even though I offered to pay for the difference between the original amount and the increased amount). Needless to say, I do not recommend this company and would never use them again. I wish I had seen the other review, as I would have chosen someone else. read more

Still dealing with problems from Dec 17 closing. NO final paperwork sent to us. NEW tax bill and water/sewage bill mailed to US and not in the new owner's name! Can't believe after 2 months, nothing has been resolved except getting a $100 check and flowers. Seriously? This is how you treat an older person selling their home? Completely unprofessional. read more