Love visiting new businesses!…read more The store is super clean. Lots of staff to help. It is well stocked which is very helpful when you need something a little unordinary. Pricing is also reasonable. I have never felt I overpaid at a Harbor Freight. You cannot see the building from 20/59, but it isn't difficult to find.

Bessemer fasteners was very happy to assist in getting the specialty bolts I was needing to get my…read moreaccounts machine up and running. The young man that assisted me went above and beyond what was required. I now have them in my Garman and they will defiantly be my go to for fasteners when in the area

Shout out to Albert and Yana at the Bessemer Lowe's for helping me figure out the Sherwin-Williams…read morepaint issue when the Sherwin-Williams representative at the Sherwin-Williams store was unable to identify it. Their help and patience were truly appreciated.

Filed a complaint w/BBB over this store and their lack of respect for their customers. Complainant:…read moreHeather Green Order Number: 300901208262281366 Order Date: July 27, 2026 Order Total: $718.08 Complaint Details I am filing a complaint regarding an order of interior French doors purchased from Lowe's Home Improvement in Bessemer, Alabama. I placed Order #300901208262281366 online on July 27, 2026, in the amount of $718.08. The original delivery date provided by Lowe's was August 10, 2026. On August 10, 2026, I received a text message advising that my order would not be delivered as scheduled and that delivery had been postponed until August 24, 2026. On August 24, 2026, I received another notification stating that my order had once again been delayed and would not be delivered as promised. Following the second missed delivery date, I contacted Lowe's Customer Care by phone. The representative contacted the Bessemer, Alabama store and informed me that the store had not yet received the doors from the vendor. At my request, the representative contacted the vendor and then advised me that the doors would ship that week, arrive at the store no later than August 27, 2026, and be delivered that weekend. To verify that information, I contacted the Bessemer store directly and spoke with an employee named Tam. Tam assured me that she had confirmed the doors had shipped and would arrive at the store no later than Friday, August 28, 2026. She also promised to contact me on August 28 with an update. I never received the promised call. On August 31, 2026, I contacted the Bessemer store again seeking an update. I was told that the doors still had not arrived, the store had no estimated arrival date, and there was apparently nothing they could do regarding the situation. When I requested to speak with the store manager, I was placed on hold and transferred. The call was subsequently disconnected. I then attempted to contact the store repeatedly over approximately the next hour, but my calls went unanswered. Additionally, when I previously asked what Lowe's intended to do to make this situation right, I was informed that I would need to contact the Alabaster Lowe's store regarding management concerns. I found this response confusing and unhelpful, as my order was placed through the Bessemer store and my issue concerns that location. I have been a Lowe's customer for approximately twenty years. While shipment delays can occur, my primary concern is the repeated pattern of inaccurate information, broken promises, poor communication, lack of accountability, and disrespectful customer service. Customers should not have to repeatedly chase down information about an order that is weeks overdue. Desired Resolution I respectfully request: Immediate escalation and review of Order #300901208262281366. A confirmed delivery date and status update from Lowe's management. Compensation for the significant inconvenience caused by multiple missed delivery commitments and repeated misinformation. Follow-up from store, district, or regional management regarding the customer service failures described above. An explanation regarding why customers were repeatedly provided delivery assurances that proved inaccurate. I believe customers deserve timely communication, honest information, and professional treatment. Unfortunately, Lowe's has failed to meet those expectations in this situation.

Every time we visit this location everyone is helpful and kind. They help you find anything you…read moreneed and prices aren't much different than other similar stores.

My review is about our experience with truck rentals. Although many Alabamans own a truck, we do…read morenot. Having to move a few large furniture pieces led us to try the rentals from Home depot. Customer service was above and beyond here. My husband was running about 5 minutes late to return our truck and I called the store to inform them of this. The associate went out of his way to keep the register open so that we could check the truck in and saved us both time and money. Thank you again!