I may just be unlucky, but I don't seem to have had many good experiences with the Four Elms Medical Centre. Originally you used to be able to just turn up in the morning as an emergency case, and as long as you were prepared to wait (sometimes until lunchtime) then you would eventually be seen by a doctor. A few years ago they changed this process so that you had to ring up in the morning to request an appointment for that morning rather than turn up at the surgery (obviously you were still able to make appointments for the future, but these situations all relate to those times where you wake up in the morning and realise that, whilst you may not be having a true medical emergency of the 'call me an ambulance' kind, you nevertheless are not well enough to wait the two weeks it will undoubtedly take if you try to book anything other than an 'emergency' appointment. )
Anyway, I don't often have the need to make an emergency appointment, so imagine my surprise when, not long before Christmas, I truly did have reason to request to see a doctor that very day and rang the surgery to request an emergency appointment for that morning. I was informed by the receptionist that the process had now changed again, and that there was now some form of triage undertaken at the surgery (which basically means that you have to give all of your medical details to the receptionist, who will then relay them to the doctor, who will then decide whether or not you will be given an appointment. To be fair, the doctor did ring back fairly quickly (it was a locum, rather than my own GP), and diagnosed me over the phone, prescribing some fairly hefty medication. When I had a follow-up appointment a couple of weeks later with my own GP, she was surprised at the strength of the medication I had been prescribed without an examination, which is kind of worrying. I also didn't like the fact that I had to give all of this information to the receptionist (who wasn't the most professional of people and could probably have done with going on a customer service course).
I realise that I have the option to move to another surgery, but have not bothered because (a) I don't actually need to visit the GP that often, so just have to write these things off as minor inconveniences when I do, and (b) I'm assuming that most GP surgeries have more or less the same issues. read more