Worst stay we have ever had at a Marriott property. From checking in and told the clerk didn't have…read morea room, to discovering that the room smelled like garbage/mold, to asking if they had spray when the same clerk told us they had no other room to offer us, to the noisy crowd slamming doors until midnight, it was a terrible experience. Bed was old - when you hear creaking and feel the springs the mattress needs to be replaced. No soap in the bathroom was provided. Breakfast was not as good as it was in the past. No muffins, fruit, yogurt or oatmeal as is customary on the regular menu, nor any hard boiled eggs. Very little options. Our neighbors had a dog - who barked both late and early. They also slammed the door several times before we could fall asleep. We have stayed several times at this location before, but will not return.

I returned to the Fairfield Inn to Smithfield and am pleased that it has improved…read more My room was not ready at check-in as housekeeping was still working. But after sitting in the lobby for about 30 minutes, I was given an upgraded room. I'm not sure if this was because of my Titanium status or because of the wait. The prices are reasonable here. The parking lot was a good size, and the location was close to the outlets but not too far away from downtown either. It is also near I-95 and Route 301. I was provided a Welcome Bag with a bottle of water and some Chex Mix. My room was on the third floor, near the elevators. I wish there were more soundproofing, but the room was clean and provided an area for me to wind down. Extra pillows, sheets and blankets were provided. The cable channels were numerous this visit, and the WIFI was fast and reliable. I liked that there was natural light during the day and enough lighting at night. The mattresses are near the end of their life, as I could still feel the springs. Breakfast could use a few more offerings, and the tables could be cleaned in between guests.

This is not a new hotel but I've been to newer ones that were not maintained as well as this one. I…read morelove walking in and the lobby is nice and fresh, and inviting. Such was the case here. It gives me hopes of a decent room and stay and this one didn't disappoint. That's all I hope for with a room: clean bed and bathroom with no bugs. They got it right. She placed me in a different room since mine wasn't ready and I'm glad I didn't have to wait. Located on the same strip with the shopping outlets and several restaurants and I found a Walmart very easily just a few minutes away. I'd definitely stay here again.

Room was clean, modern, spacious, and quiet. The only problem with the room were the electrical…read moreoutlets attached to the 2 bedside lamps. They were loose and presented an electrical hazard. (Room 301). Breakfast was a disappointment. No English muffins or bagles. Coffee was extremely weak. No cream for the coffee. Eggs and sausage were very salty.

This is a nice Hampton Inn that makes a great overnight stop when travelling I-95. It is close to…read morethe exit, and there are a lot of food and gas options very close. The lobby looks very modern, but the rooms are not quite as up to date, with a tub shower and older style furnishings. The room was comfortable other than the HVAC being VERY loud.

Great hotel. Courteous and every comfort for an overnight stay .Excellent service and super clean.read more

Don't ask for Help! They're Camp Fun Murderers! * Refusal to…read moreProvide Services * Misrepresenting the Availability of Housing * Refusing Rental * Retaliation We faced retaliation and discrimination when asking for minor help via email and they're not ethical. If we could give negative stars for the service provided, we would, because one star glorifies this experience. When we enlisted another couple to "shop" them who are from North Carolina, they magically had availability for seasonal RV stays after stating they had no openings to allow us to move. Liar, liar pants on fire. Due to asking for minor assistance for grading and a light replacement and/or relocating to the one of 26 dry and graded sites, they retaliated by enacting some vague clause in their rental agreement they can terminate our agreement for "any and/or no reason" for short terms stay renters. Upon their 2nd rebuttal to the DOJ, Wanda from management said she wasn't made aware of my injury until the 2nd email. Wanda lied to the DOJ saying I was yelling but when you're in adrenal crisis, it's really impossible to move or talk very well because of the seriousness of the medical emergency. We asked for simple help and they retaliated by forcing us to leave after paying rent. They don't allow refunds. You're just stuck. After correspondence back and forth with Wanda, Wanda she said if you don't like it, "You can just leave." They'll just keep our money. After 14 hours in the ER, I was injured during the flooding slipping in the clay/ mud in my hunting boots here, which is filled with residual algae and stagnant water that smells awful to be so specific - it smells like swamp during heavy rains. I have an adrenal deficiency disorder telling them I'm on disability with my police dept and at any time could go into an adrenal crisis resulting in death within minutes. We are not allowed to extend our carpet beyond the rocks, so the clay/ mud is slimy and transfers onto the outdoor carpet, steps and inside of RV. After paying the rent, I emailed the photos of the flooding from multiple floods and days and asked very kindly for help. "JJ" with maintenance arrived and pounded on the RV door super angry yelled, "We will NOT be moving you!" I could hardly find the energy to talk because of adrenal crisis and told him I was in bed all day sick and to talk to my husband after front loading Kelly that I can't meet with maintenance because I was bedridden since returning from the beach. He continues to yell at me through the windows. I needed an ambulance in adrenal crisis. Then my husband received a confrontational email from management Wanda indicating upon her husband's, JJ's, inspection, the smell was from our sewer lines on the opposite side of the flooding on the ground and full but JJ lied because they had just been hooked up and empty upon returning from the beach during a torrential downpour. We emptied our tanks at that RV beach site. He never crawled under the slide out to pick up the empty hose to check it because I have two surveillance cameras on our RV. No phantom smell can emit from an empty hose plus they're Rhino brand. Anyways, you empty black water 1st then gray water so no sewage sits in the lines. JJ is no investigator, he's maintenance. We close off the lines when not in use. Stay in your lane, bro. As of 11/4/25, JJ was grading site 613 then smugly waved while our site is under water knowing I'm injured and refusing to help a disabled 1st responder trying to goad us into an argument - doesn't work because I deal with his kind on high priority police calls. Kelly had 3 instances of confrontations and poor customer service. The 1st notable when we were arriving from out-of-state, saying we must be here by 4 pm or don't come at all and it was in our welcome email after driving 14 hrs. They take pride in their social hours so the elbow disease seemingly runs strong in this "family" group of Hills Have Eyes angry folks. Good luck.

We have stayed here twice now as a pit stop and it is a nice place. As for staff interaction, the…read morefront desk is friendly and was willing to answer questions about the area. The maintenance guy seems to be friendly and easy going. The sites are great sized for our big rig and well spaced apart. We haven't stayed during months when the pools(there are 2!are open, so I can't speak on those, but the playground is well enjoyed by little ones. The dog park is well kept, not the largest, but enough to get the K9 wiggles out. The bathroom/Showers are clean and warm. The small town has many amenities, within a 5 minute drive you will find a country store, a pharmacy, Dollar General, and an IGA grocery store. Within 10 minutes there is a Premium Outlets, which has almost every name brand you can think of. I passed 4 other RV "Resorts" driving around and this place is by far the nicest. I did recommend to friend who will be staying for a longer period of time and will continue to recommend to fellow travelers. For being right off 95, this is a great stop.

Stayed here one night to break up a long trip. The rooms were clean, the price was great, and the…read morelocation was perfect for us. We shopped a bit before we went to dinner nearby. Had breakfast in the morning before leaving.

We went back to to Tru by Hilton Smithfield in April on our way from Washington DC back home to…read moreMyrtle Beach. It was the perfect place to stop and rest! The room was modern and clean. We really like the frameless tempered glass shower in the bathroom. We also took advantage of their indoor pool this time and it was great! Overall, great 2nd experience at the Tru!

This room was filthy and in desperate need of repair. Some things uncalled for like holes in the…read moresheets. Broken ice machine. Read the other reviews. Roaches and bed bugs.

Absolutely disgusting. This place needs to be torn down, it's a health hazard. Staff was very…read morenice though.

Although location wise it's pretty convenient off the highway, and it's quiet and safe, we were…read moretold during check in that it'll be continental type breakfast in the morning despite seeing no signs of it. Next day there weren't any eggs or sausages, just waffles which you make yourself. The batter was made well enough so it's the chewy kind. The pool is so small, 5 feet deepest, not much of a chemical smell but the towels here are not clean. Whether it's the linens in your room or pool towels, somehow we find old blood stains on everything. Only one good towel per 4.... Please update your towels! And linens!!

Nasty dry cum stains on bed dead bugs In bed room stinks bathroom nasty water stain on ceiling rude…read morestaff

This motel is bad. Do not stay here. Poor management. Checked out after 1 hour but they lied and…read moresay that I checked out after a few hours. They are a bunch of thieves. Can't even satisfy customers. That's why they have low rating in Yelp and other platforms. Do not support these bad people

Very bad room, no proper running water, Mike manager said he will allow one biscuit per customer…read moreand I couldn't take it for my wife in the room, towels smells dirty and I paid $80 a night but we stayed there for few hours. I will never stay at this hotel Chain ever. Bath tub was filthy

Stayed there one traveling back from Florida to Connecticut. They had someone unloading a whole…read moretruck of food at 2:30 AM and banging for two hours. Tried to reach out to Management to get a refund and basically the lady at the front desk said that Management ignores everyone's phone calls and never pays any money back or gives reimbursement not the way you do business when you're connected to a major chain like Holiday Inn contacted online directly IHG and they also said that the Management at that location is avoiding their calls

FYI, anyone who may be doing business with Holiday Inn Express, Smithfield, NC, be ware. We have…read morealways repaired their Ice Machines and PTAC'S. They have always paid, most of the time slow, but paid. They have run their bills up to almost $3200.00, and now they will not return our calls, and the one time they did, we were told it was in the mail. So, if you don't want to lose your labor and parts, do another job, or stay home that way, you will not lose your money. Rite Choice Ice Machine Repair