Thank you for taking such good care of our sweet Charlie. We are so blessed with the results of the…read moresurgery. You did an amazing job, got him right in for surgery to remove tumor, and called with the best news. Thank you for being so caring. We love Gem Veterinary. Prices are so much more reasonable than other local vet's.

Super disappointing…read more I called in a few weeks ago to discuss ultrasound/X-ray pricing for my pregnant dog... the receptionist that I spoke with was so kind and went above and beyond to answer my questions and get me pricing.. which I was told was a $50 exam and $100 for X-ray and $100 for ultrasound and depending on how far along she was we would determine which method would be best at the time of the appointment. I then booked an ultrasound and had the idea that once the exam was complete we would then decide which method would be best to find out a litter size. When I arrived to the appointment we waited a bit and then a tech came out and took my dog back- she said they would let me know if they saw any pups- my dog was 52 days at the time of the appointment and very clearly carrying a large litter. About a minute later the tech came and got me and asked if I wanted to see the pups- to which she saw two. I then asked if she could continue to get a better idea of litter size and was told that she was too far along and we would need to X-ray. I then agreed to move forward with an X-ray instead. 5 mins later they called me to a room and the tech showed me a X-ray which showed 8 pups. The tech was short with me and quickly hurried me out of the room- I asked if I could take a photo of the X-ray which she let me do, but that was it. No paperwork, no exam, I never spoke with a vet. When I checked out I was charged for both services- $265.00 WHICH I PAID. But upon reflection I asked the front desk for a breakdown of services because this total was more than I was quoted. She then became clearly aggravated and started rolling her eyes. I explained that my dog was in the ultrasound for less than a minute and it resulted in a very clear incorrect count and so that's why we moved her into getting an X-ray. She then went back and spoke with "the owner?" And told me that I would need to pay. I very calmly replied and told her that I had a hard time paying for services that I didn't feel were completed. And that I was happy to pay for the X-ray (which was $165, different from what I was told over the phone) she then rolled her eyes and went back to speak to the same person again. She came back and said if I didn't like it I could pay or leave (which I had already paid in full at this time) after asking her to go back and ask again- she then said they would refund me for the incorrect ultrasound but then I would need to pay the exam fee ($50). But my dog never received an exam... her temp and vitals were never taken, I never saw a vet. I agreed to the charges (even though they were for services my pet never received) and she refunded me $45. Two weeks later I received a certified letter asking me not to return. I have worked in the pet industry for years- being a tech myself, I understand the steps and work it takes to complete a visit. I am so disappointed that this was the outcome. I never raised my voice and honestly apologized MULTIPLE times to the very aggravated receptionist, I felt uneasy and somewhat takes advantage of. I will obviously never return but also will be sharing my story with others. It seems like good customer service is hard to find these days- I wish my experience was better. Funny how I received a SIGNED letter from Jaime Paeschke, DVM asking me not to return to their clinic- and I never even had the opportunity to meet her or explain my concerns over the charges. This is not how you treat customers- very upsetting. I could understand this type of treatment if I was yelling, refusing to pay or causing any kind of scene... but none of those things happened. I tried calling today to discuss the letter- but I guess they're not open on saturdays. Major let down. Only posting one star because zero isn't an option. EDIT: SUSAN is the receptionist running the front counter was an older lady with bleached blonde hair- cute above her shoulders. She was so rude and condescending to me. It seems like I am not the only customer to experience her rudeness. I would find a new position for her within your clinic- having her be the "face" of your hospital is not good for business

This place is extremely welcoming and the staff is absolutely outstanding with their customer…read moreservice. I first started visiting this hospital July of 2019, with our two Red Heelers. With a previous dog in Boise, I had a different vet and I always felt like my dog was just a number. Our dogs don't have a specific doctor at "All Creatures," but each visit and every doctor has been wonderful. Even though at times they are pretty busy, patience has paid off; I've never felt rushed in order to free the exam room for the next client. The pups have been in for vaccinations, regular check ups, and even x-rays. Each time the staff has been professional and polite, always making sure that I understood the procedures they are performing, or medications being sent home with us. This year I became a first time cat owner and the doctors were very helpful in providing information on how to socializing him with our dogs. Unfortunately, at just a few months old he had to have surgery on his hip. I was pleasantly satisfied with how successful the surgery was and even more importantly it was very affordable.

We have been taking our animals to All Creatures Animal Hospital in New Plymouth, ID, for 14 years…read more We moved away from the area, two years ago. We recently visited the clinic for incontinence in our female elder dog, and the vet wrote a prescription for medication for 30 days, to help her incontinence. The vet asked that we let them know if the prescription was beneficial for our Addy. I called to get a new prescription written for refills, and faxed to the pharmacy. They said, "no!" The technician told me I'd have to come pick up a written prescription. We live 30 miles from the Clinic. They called me back and told me that they would have to charge me a prescription fee, per script, to write the prescription, because they carry the drug there. This is not good business Practice, and we won't be taking our animals there again. A real good way to lose clientele.

Dr. P and her staff at EOAH have always provided the best care for all of my pets. She takes her…read moretime, listens, and explains what plan of action she thinks is best, even during those hard conversations. We appreciate her entire staff for their efforts, as we know the veterinary field is very under staffed, and we feel like they are going above and beyond to see as many animals as humanly possible. THANK YOU

Clean, new, veterinary clinic that is a fraction of the costs of others in the Treasure Valley. We…read morewill drive the extra distance from now on. Had our dogs neutered and other, closer vets wanted over a $1,000 per dog. This vet was more than half the price. We had a slight issue with a verbal quote on a different procedure. When we questioned the difference, the doctor himself came out and spoke with us. He honored the verbal quote which was incorrect in the first place. We appreciated the willingness to work with us on it. This is our new vet.

My dog had some kind of sticker in his eye and they got me in same day. The staff and the…read moreveterinarian were super helpful and friendly. Cost was very reasonable compared to other vets that I have been to in the Treasure Valley. Definitely our new Vet clinic!

Martha is a very caring, thoughtful and thorough vet! Only small animals and no boarding. She has…read moreperformed several surgeries on our pets when needed. She also does some laser therapy to help recovery times. You can't go wrong if your pet needs care.

Very disappointed with how the veterariane office is slowly going down hill...my puppy needed…read morehelp...I tryed to call after 5...with no luck on service....I now use snake river....20 year customer I was.

Friendly and helpful staff. They we're really busy but still made us feel like our pups were a…read morepriority. Thank you all for the great care!

They did an excellent job on my two extremely dirty and scrounge dogs. I was very happy and will…read morecontinue to use their service for my little pups.

I drove 45 minutes for an appointment I had made 6-8 weeks previously only to find out Heather had…read moreforgot to call me to cancel because she had lost an employee weeks before and was cutting down customers. She didn't make an exception to squeeze me in for the one last cut but just apologized and sent me packing.

What a wonderful crew of volunteers with so many adoption programs like their Golden Paws for…read moreGolden Years program or their pet food bank/store. Businesses, girl scout troops, grade-school classes can even donate to sponsor an animal for adoption. Or ask others to donate a few dollars in your name instead of spending money on a birthday card. Help your neighbors at PAL of Gem County help puppies, dogs, kittens, and cats find their furever homes!

This is a surprisingly active pet rescue for Emmett. The volunteers are kind and caring of their…read morecharges and treat adopters the same way. We went up to see a senior Jack Russell, named Doc Holiday. He was a real lover and affectionate dog. We would have adopted him to help warm our empty house, but they still had some rework to do with him and their were one or two others wanting him. We would have adopted him if all the stars were aligned. Doc is adopted, we learned and we know he has found a loving family. We were vert impressed with this rescue. Good work May and Randi.