Ordering from across the country was an easy process and also met with the generous hospitality of the south, while having the professionalism of ensuring all the details were taken care of. Thank you so much for helping me wish my sister a very special, happy birthday even though I can't be there. read more

READ THE BAD REVIEWS! They are all reflective of our TERRIBLE experience with Four Seasons Florist, and specifically the owner, Karen. We cancelled our June wedding due to COVID-19 and opted to elope in the Great Smokies. We were thrilled when we found a local florist that could fulfill our small order (bouquet, boutonniere, and a few cut flowers for our tiny wedding cake). Despite the questionable reviews, we opted to take a chance. Our wedding planner had multiple calls with the owner and pictures of my desired bouquet aesthetic were sent, well ahead of time. Less than a week before our ceremony, I personally had a call with Karen to discuss exactly what I wanted (white and blush roses combined with blue hydrangeas in a tight, simple arrangement--that's it). On our way to the store to pick up our order, our planner calls us and is practically in tears. It is the day of our wedding, and she was told they did not have any blush roses, despite months of requests. While she is trying to discuss this, Karen had the audacity to hang up on her! Our wedding planner has become one of my best friends and is literally one of the nicest people I know. No one should ever be that rude to her. On our arrival to the shop, I saw the bouquet on the counter. Karen opted to not include the requested flowers and created something more suitable for a flower girl. Before we had a chance to say anything, the owner said she would credit our account as she "did not think she could make us happy." I then noticed some blush (well, pink) roses in the cooler and asked her to please remove the unwanted flowers (and large bow) from my bouquet and to please replace them with the pink roses. After much pleading on my part, she reluctantly agreed. I graciously thanked her for working with us but received a snarky reply implying WE were difficult to deal with, and that "it comes with the territory." I am not sure what has happened to customer service, especially at this store. Karen was beyond rude. She was ill-mannered, unprofessional, and obstinate. We were grossly overcharged for flowers that were absolutely not as promised. It takes a lot for me to leave a bad review, so I will end on a positive note. The boutonniere was beautiful. read more

I lived in Haywood County many, many years and had wonderful service at Four Seasons and never any disappointments. Now as a senior, I find I have funerals up there. Even though I live in the Charlotte area, I can phone in an order and KNOW it will be done well. read more

I ordered some flowers for a friend from this lady. She was charming and professional over the phone and understood what I wanted and made a great floral arrangement. The friend who received the arrangement was delighted with the quality and beauty of the arrangement. And I am going to use this business again. They do it right, and with class. read more

Florist are in the business of supporting emotional purchases. Ordering a bouquet, arrangement or wreath, is an emotional purchase, whether it's the recipients emotions or the buyers emotions; flowers are an emotional purchase. The joy of a new life celebration, birthday celebration, the caring for another who has lost a loved one, the act of kindness from a buyer who is just trying to brighten someone's day that has received heartbreaking news. Occasions to buy flowers are emotional reasons. In today's world, small business owners face many obstacles to success, their perseverance is amazing. They understand the need to support customers and the balance required to make a profit and grow or just sustain a business. I am a small business owner myself, and can appreciate the challenge, but I went into business knowing I cannot survive without customers. When I think of that, I understand every day that I have receive an order, I am thankful that I have been supported by my customers, this is because I have supported my customers. How did we get to a world that is so calloused we cannot appreciate the customer? Much worse, how did we get so calloused, we don't care enough or are considerate enough just to simply be kind, thoughtful or compassionate. I have asked myself, if the business owner called me, how could they make this right? I sent the flowers because I am too far away to give my one of my closest friends a hug for what her family is going through. Hospice is a wonderful blessing in their life now, but it's end of life care. My friend is losing her husband, her family needs a hug. So when I ordered the very specific bouquet to bring a ray of sunshine into her home, and the florist delivered an incorrect arrangement, my friend understood there was a mix up and set the incorrect ones aside. The florist, eventually delivered the correct arrangement, without an apology, and callously almost accusationaly, asked for the return of the incorrect arrangement. I don't know, how can they make this right? The beautiful community of Waynesville is supported by the Chamber of Commerce, who believes in leadership, perhaps my copy of this to President CeCe Hipps, will encourage them to take a leadership opportunity and foster the small business owner. read more

Service beyond expectations. Delivery isn't easy in this area and they make it happen every time. Always nice flowers at a reasonable price. The extras like stuffed animals and chocolates are a real treat. Thank you for your fine service. read more

Four Seasons Florist created an exquisite basket arrangement and delivered it within 2 hours of my order. The woman who helped me on the phone was courteous and thorough. I would absolutely recommend them. read more

Steve at Four Seasons recently (9/22/18) arranged the flowers for my grandmother's casket. She was very dear to me and so I wanted to make sure they were "just so". I gave him a little information about what I wanted as well as how much I was able to spend. Somehow he knew EXACTLY what I wanted. The flowers were not just "okay". They were extraordinary in every way. They were so fresh they looked as if they had been picked just before the service. The arrangement was beautifully and artistically done. It suited our family and my grandmother to a "T". (He did know her, so there is a bit of a plus there.) I HIGHLY recommend this florist. Will definitely use them again, although I hope for a more joyous occasion. Thank you, Steve! read more

I ordered an arrangement online on Sunday evening, to be delivered on Monday. I assumed that I would get a call on Monday morning to tell me that they didn't have the flowers for the arrangement that I wanted or couldn't deliver with such short notice. I did receive a call at 10:30 Monday morning, not from the florist, but from the recipient of the flowers, they had already been delivered! She raved about how beautiful they were. I can't thank them enough for the prompt service on such short notice. Would order from Four Seasons again without an ounce of hesitation. read more

I just a bad experience with this florist... I received a call this morning asking about when to make a delivery, and I told him I wouldn't be home and to drop it off by the front door. It turned out to be an arrangement of candy which of course had melted. Even worse is that my dog got into it and ate an unknown quantity of chocolate, which of course can be serious for dogs. After speaking with the owner of the florist shop and explaining what had happened, he asked what I'd like for him to do... which I asked him to replace it. He refused & took no responsibility for not telling me it was edible and not flowers... which I believe most everyone would first think that would be delivered from a florist. I would definitely find another florist in the Waynesville area. read more