after being with them for years.. they dropped my insurance for getting into a car accident i was…read morenot at fault in...hmmmmm whats insurance for??? so you pay insurance but if something happens where they have to pay they get mad....needless to say i cancel all policy's with them! they still billed my account! when asked to be refunded i got the run around only to hear it will be paid back by check in 10 day...hmm you took my money without permission in one day but want to take 10 to refund it!!!!! what a joke~!! ps. safe auto is wayyyyyyyyyyy cheaper!!!! do not go through state farm or this lady!!!

From the owner: Here at the Tammy Steele-Kidd State Farm office in Parma, OH, our goal is to be the preferred State…read moreFarm office in Cuyahoga County families turn to for guidance with their insurance. Whether it is Life, Home, Auto Insurance or other lines, we would like to help your family be able to properly prepare for the unexpected to minimize stress. We look forward to talking with you and helping your family with their insurance needs. Please give us a call today for a quote. You will not be disappointed. License #: OH-45413

Hands down the best agents and customer service we've experienced! My whole family goes to them -…read morethey're the best! They shop around for the best coverage and rates for you. Now have better coverage at less cost than when we were with the Farm. Wish we would have changed sooner!

Awesome insurance company! They treat you like family and really work to get you the best coverage…read moreat the best price. It's really nice because they offer several companies so they can shop you around. With one call I found out what it costs in 5 different companies. Saves so much time. They have Erie, Grange, Safeco, Progressive and Met. If you need help they get back to you right away. I highly recommend calling them for a quote. I got auto, home, motorcycle and life insurance. They also have business insurance.

I started my policy on January 20 and submitted all required documentation the same day. I received…read moreconfirmation and the policy was issued. A week later, my rate increased because I had not yet used the dynamic drive app. I explained that the vehicle had just been purchased from an auction and was still in the shop. After clarification, they credited the account and adjusted the rate back. Shortly after that, I received an email stating they had not received prior insurance documentation despite the fact that it had already been submitted on January 20. I had to speak with four different customer service representatives before they finally located the documents. I was told the rate would be corrected back to the agreed amount. Two weeks passed and nothing was adjusted. Due to the repeated billing inconsistencies and lack of follow-through, I canceled the policy before the next payment due date (the 20th) and switched providers. After canceling, I received an email stating I owed a balance related to automatic draft cancellation. This entire experience was frustrating and unnecessarily complicated. Clear communication, accurate documentation handling, and consistent billing are fundamental expectations when purchasing insurance. Unfortunately, this experience did not meet those standards.

I wish I didn't have to give Direct Auto Insurance a star. Customer service is of no help. The…read morerepresentative, his name was Yam, wasn't able to correct an error on the company's part. I asked for a supervisor and still haven't had a response. I believe Direct Auto Insurance is a sham. I will be reporting Direct Auto to the department of Insurance and financial services in Michigan and also the federal trade commission

So easy to talk to, their policies are amazing and they were so thorough in their knowledge of…read moreexplaining what each item on the policies meant. The rates they were able to get me are amazing and actually have more coverage than previous policies I have had, and they truly went above and beyond to help me, and I definately went through a couple insurance websites and carriers trying to get the perfect coverage that wasn't going to kill my bank account. I didn't get to talk to Jake but my Nicks associate Travis Bales definately did the commercials justice. Thank you for helping me out! Their home and auto bundle definately puts others to shame.

Miladys was very kind and helpful. I was SO happy with the coverage and the prices she gave me for…read morecoverage!

Chris Rhine went above and beyond for us as our Insurance Agent! We had some issues after filing a…read moreclaim when a storm came through our neighborhood. I shared my frustration with him and he immediately started asking me questions, passed on our information for us and truly cared about us as clients. I am so grateful for the time he took, getting us to the right individuals and seeing us through the entire process as our claim was settled. We would highly recommend Chris to anyone looking for an insurance agent you can trust and feel confident with!

From the owner: Always maintain integrity with our product, with ourselves, and with our customers to help our…read morecustomers get to where they want to go. License #: OH-1154692

I had the pleasure of meeting Garrett Estes and his office staff today. Artificial intelligence…read moresometimes makes it difficult for clients to navigate. What the help of Sharon's experience she was able to assist me with ease and make it a pleasant experience.

I normally don't leave reviews but this gentleman deserved it. I believe the his name was Devon…read more Devon really helped me out and took his time showing me my options for my auto policy. Having 4 vehicles can get pricy and Devon was so helpful and nice.

Tina is extremely knowledgable about protecting her clients from those unforeseen risks and the…read morecustomer service is excellent!

From the owner: State Farm's mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams. We work hard to provide remarkable service, a vast collection of options and reliable information built on customers' needs. Each member of our team focuses in a specific area in order to insure your dreams and help you plan for the future. We are committed to providing good neighbor service in everything we do. License #: OH-49940

I had a car accident and totaled my car couple weeks ago. Lindsay made it like a seamless process…read moreto get my claim started and get me through the claim process as I've never experienced this before. I've already received payment for my totaled car and it will be paid off within the week Great agency would totally recommend

Annie was extremely helpful and explained every aspect of my auto policy. Would definitely…read morerecommend to my friends.