If I could rate less then one star, I would…read more Was referred to this place from my employers after struggling to find a mechanic who would be able to fix my car. Buddy had my car for a couple months trying to find parts. In that time his technician got into an accident with my car. Fine, they'll fix it and get to working on the real problem. Over the holidays, the owner of the shop decides to leave my vehicle on the street outside of his lot. Tuesday morning I get a call from VPD. "Sir, someone has broken into your car and your car is filling with rain. I call Arbutus service centre, leave a msg, don't hear back. I call back at noon the next day, speak to the owner. "Oh it's not my responsibility where your car is left, I won't be taking any responsibility for the damage caused." You couldn't even call me to give me the option to move my car out of your location if you didn't have time to work on it or it was taking space or was going to sit there over the holidays. That's what you do Steve, you call the client and say "hey, parts haven't come in, I don't have room to store your car, can you come pick it up? I'll call ya when the part is in and you can bring it back. You DON'T leave the vehicle on the street, quite simple. My car being broken into is not what bothered me, nor the fact that I trusted my vehicle with this mechanic or that I spent 5k and the mechanical issue still persisted. It was the shitty attitude and absolute lack of any ownership that made me loose 1000% respect for this person and his business. If that's the new norm, bring your car to a mechanic but you can't trust they'll keep your car safe, I call bullshit. Steve Hennessy, your behaviour, business practise and shit attitude after the fact.....poor poor poor absolutely sh** customer service. Your defiance, arrogance at how you practise business left me with the worst taste in my mouth. I am on my way out of this city and all you did was remind me why I cannot stand where humanity has reached. I looked at you, the experience and just thought "man, people are so awful" Had to scarp my car I was in love with. Now I don't have anything to move with. You ruined my last moth in Van. I hope you can live with this truth. It was in fact 100% your responsibility to keep my vehicle safe when you take that vehicle in. I trusted you to keep it safe. Had it been your own car, your mechanic left it on the street and someone broke into it, you'd be singing a different tune. But you weren't able to empathize were you? No, you just thought of yourself and how to cover your own ass. Since it's 2023, humanity is at its worst, you decided to screw me. Live with that. I strongly believe in karma and I believe yours will, has, is coming. Zero respect for you, absolute zero. You shouldn't advertise on your website things you simply do not practise. Lol your customers come first? Yeah right!

The team at Arbutus Service Centre were outstanding at helping my Son, who was in Vancouver for…read morework, get his car repaired professionally, promptly and affordably. When it was determined that there was a faulty part (no fault of the shop) they stood behind their service 100%! Outstanding honour and commitment to customer service!!! Thank you

Do Most Auto Repairs replaced brakes, changed the tires, changed the oil, gave the car a general…read morelook over and did a fine job. Lily, who runs the office, is super friendly and explained everything fully, and listened well to my concerns. Am really happy with the quality and friendliness of this garage.

I am incredibly disappointed with the lack of professionalism with this shop. I spent over $3000 to…read morecomplete work needed to be done according to their inspector. Upon returning the car to the shop, the shop now required additional work to be done that was not mentioned the first time. Their lackluster response to my complaint is not satisfactory. They have not even offered to rectify the situation by returning my money. A complete scam! Currently have the Area Inspector investigating them and if this goes nowhere will be taking them to small claims court to return my money.

This garage was recommended by a friend and I'm so glad I took his advise…read more Services was top notch and my car drives like new! All their mechanics are extremely knowledgeable and professional. General manager Saeed is an awesome guy! He is very honest & has a great attitude. I highly recommend this garage to anyone who wants car repairs done right at a great value.

Awesome service. A friend recommended this garage to me - I already had a good garage but I got a…read moredifferent used car and this garage was reported to know Mercedes well. They did a thorough inspection and told me things about the car that could be looked into in the future. As a woman I am always suspect of garages ripping me off - did not feel this here at all. Super reasonable price and friendly up front service. I definitely will return here and will recommend to others.

excellent quality work and very honest people. I have brought two vehicles here and have been very…read morehappy with the quality of the work, the accurate estimate of when things would be finished, and with the bill. On one occasion the dealership quoted me a large amount to repair something. I brought the truck here and the mechanic found it was some minor issue and saved me about $1200. I believe many other shops would've tried to increase the bill with unnecessary work. 10/10

I have used Granville and Avery Automotive for over 20 years and they continue to impress me with…read moretheir awesome service. Honesty and integrity- definitely! No need for catchy hold messages, they just answer the phone. They always offer ways for me to save, and take the time to explain what should be done with lots of advance notice when possible. I can't imagine trusting anyone else. Mel and his team are the best there is.

UPDATE: Mike and the KMF Automotive team provided me with a refund on the labour costs associated…read morewith the brake job. He also compensated me for the costs of the other mechanic that fixed the issue. I was really impressed with his professionalism and willingness to help, especially given that it's been over 6 years since the incident. Mistakes we're definitely made on the original job, but I appreciate that Mike was willing to work with me on a solution to rectify the mistakes afterwards. It's rare to meet someone who's so willing to make amends for something that's happened in the past. What I'm most impressed with is that he still remembered me and was still willing to help even after all these years. Kudos to Mike and his team - he obviously cares a lot about his customers.

He's the best mechanic out there. The dealership couldn't get my suspension fixed. Mike was able to…read morehave all the problems sorted out. My 2017 GMC Yukon Denali now runs smooth as if I just drove it off the lot.

Excellent staff, excellent service. After I came in with major automotive problems, Kate and the…read morecrew at NA were unfailingly professional and considerate, and got me back and running. I believe I ended up saving a fair bit of money dealing with them. Highly recommended, best shop I've dealt with in many years.

Dare I say this must be the coolest mechanic duo ever? Brad & Katy are both friendly,…read moreknowledgeable, honest and down to earth. They saved us a bunch of money recently. Conveniently located just off E. Hastings and Vancouver East Village (at Penticton) Thanks for being so accommodating!

I LOVE these people! I have been going to M&N Auto for more than ten years now. Always reliable…read moreservice, never pushy, good explanations for suggested repairs, and top quality work!!

I come from a family of mechanics - across the country. When looking for a new mechanic, I have…read morethem to reference. I went to M&N when my mechanic nephew, who has looked after my car for years, moved to the Island. At M&N they are honest and VERY fair in fees for service. They will not sell you on things that you don't need, or inflate the prices of parts. They were able to take me right away and also did the needed repair very quickly. I will never go anywhere else and am so relieved to know I have a mechanic that I can trust. Thanks Sov!

I took my Toyota in for and oil change last week.They were able to take me right away and were very…read morehelpful and efficient.The price at 29.99 was great as well.

Auto Service depot is the go to place for Auto Repairs.. I went to get my oil change done on my…read moreHonda Accord and it Superfast. J.T is a great guy who cleaned my battery corroded terminals for no charge . These guys are great guys who will charge you decent rates and Great service.I will defently go back.