Just reposting here because Byron and Brian are so excellent. These guys do their best giving good…read moreadvice and repairing only what is necessary. My BILaw and SILaw are repeat customers too. You also will be impressed. Past Post: So pleased with these guys. They only do the necessary work to repair our 3 cars. If they cannot find the issue, they recommend returning as soon as it becomes more evident. This reduces replacing parts unnecessarily at my expense. They always offer reliable advice. Few repair shops are so trustworthy.

I always go to Velocity for my car maintenance. They have always been very honest with what my…read morecard needs and what can still remain because it still has some mileage on it. I recommend Velocity to all my friends who complain about the current place they go to. They charge fairly and I can always rely on their service.

I took my hyundai SUV Santa Fe here for a repair. I will NEVER go anywhere else. They are very…read moreknowledgeable, honest and professional. Dave is meticulous and they are trustworthy. The price was very fair. Happy I found this place and will be back. These guys are top notch with superb customer service. They do not overcharge/scam women. This is your place to go ladies!

It was an early crisp fall Sunday morning when my rear tire started making a grinding noise out of…read moreno where. I had a huge list of things that needed to get done on my one day off this week, but the sounds coming out of that one tire were saying there's now way I could keep driving around without getting it fixed -- I needed some help and fast! I call up Fowler, who I've never used before by the way, after checking auto shops via yelp that are open on a Sunday (not many are). I also called my dealer but of course they don't even answer phones. The guys at Fowler pickup the phone, I explain the issue, and they say "sure come on in today and we'll look at it..." 4 minutes of tire-grind-ouch-driving later and I'm at the shop. They do a quick inspection, move a few cars out of the way for me, and I drive it into the bay. 10mins later they have it all fixed and no more terrible grinding noise. I really appreciate the fact they got me in, were friendly the whole time, and took care of the car and issue. The mechanic says head into the office and we settle up for a very reasonable price. THE GUYS at Fowler saved my day! THANK YOU! PS: this is also the shop where they do all the yellow taxis, which tells me that they know a thing or to about keeping cars on the road...

I have been using Ian's Auto almost since it opened . Awesome people great prices ,and extremly…read moretrust worthy . I had to get my car towed in for a simple electrical issue . They diagnosed it and fixed it FOR FREE . I had to fight to tip the mechanic lol . Seriously though , they are a great business full.of good people

Very busy, but seem to be able to fit in emergency repairs…read more Friendly, honest, will not overcharge. Highly recommend this shop Mike C

When I moved to Vancouver in 2010 I took my car here to get provincial inspection because ICBC…read moregave me a card with a discount if I took it to them. When it came time to pay he told I was not eligible for the discount because of a fine print detail. I believe it was you had to book online and not over the phone. He also had a crazy list of things he wanted me to do to pass inspection. Some of them were legit and I had the issues fixed, but some of the things were using his magical headlight defogger at over $100 for the service! I took it to a new shop and had the work done there. New windshield and brakes. Needless to say I never went back here again

At the outset I want to begin by saying if you just want basic maintenance done they should be…read morefine. If you really want someone to help you with your car/truck troubles or you need an expert opinion this is absolutely the wrong place to go. I had AC issues and I went to them couple of times and both times they procrastinated by saying either they did not have an expert available or fixing it would take a long while. I got another specific appointment for a day they agreed was good to have it looked at and rectify (I have a Honda Accord '06). They came back saying everything from the refrigerant to the compressor need to be replaced and gave me a $925 quote! There was a separate quote with original parts which went up to $3000 I don't exactly remember the number. Needless to say, I took it to another place and they just replaced the refrigerant liquid and it seems to work absolutely fine. Unfortunate that they had to be dishonest about something so basic. Not recommeded

I have been going to Arbutus Service for decades with a range of different vehicles and it is by…read morefar the best shop I have ever been to. They are able to quickly and accurately diagnose problems and they only do the work that is necessary. Outstanding customer service which is why they have extremely loyal customers. This has to be the best shop in Vancouver.

If I could rate less then one star, I would…read more Was referred to this place from my employers after struggling to find a mechanic who would be able to fix my car. Buddy had my car for a couple months trying to find parts. In that time his technician got into an accident with my car. Fine, they'll fix it and get to working on the real problem. Over the holidays, the owner of the shop decides to leave my vehicle on the street outside of his lot. Tuesday morning I get a call from VPD. "Sir, someone has broken into your car and your car is filling with rain. I call Arbutus service centre, leave a msg, don't hear back. I call back at noon the next day, speak to the owner. "Oh it's not my responsibility where your car is left, I won't be taking any responsibility for the damage caused." You couldn't even call me to give me the option to move my car out of your location if you didn't have time to work on it or it was taking space or was going to sit there over the holidays. That's what you do Steve, you call the client and say "hey, parts haven't come in, I don't have room to store your car, can you come pick it up? I'll call ya when the part is in and you can bring it back. You DON'T leave the vehicle on the street, quite simple. My car being broken into is not what bothered me, nor the fact that I trusted my vehicle with this mechanic or that I spent 5k and the mechanical issue still persisted. It was the shitty attitude and absolute lack of any ownership that made me loose 1000% respect for this person and his business. If that's the new norm, bring your car to a mechanic but you can't trust they'll keep your car safe, I call bullshit. Steve Hennessy, your behaviour, business practise and shit attitude after the fact.....poor poor poor absolutely sh** customer service. Your defiance, arrogance at how you practise business left me with the worst taste in my mouth. I am on my way out of this city and all you did was remind me why I cannot stand where humanity has reached. I looked at you, the experience and just thought "man, people are so awful" Had to scarp my car I was in love with. Now I don't have anything to move with. You ruined my last moth in Van. I hope you can live with this truth. It was in fact 100% your responsibility to keep my vehicle safe when you take that vehicle in. I trusted you to keep it safe. Had it been your own car, your mechanic left it on the street and someone broke into it, you'd be singing a different tune. But you weren't able to empathize were you? No, you just thought of yourself and how to cover your own ass. Since it's 2023, humanity is at its worst, you decided to screw me. Live with that. I strongly believe in karma and I believe yours will, has, is coming. Zero respect for you, absolute zero. You shouldn't advertise on your website things you simply do not practise. Lol your customers come first? Yeah right!

Add another good experience to my list. There was a clunking noise in my car, so one quick phone…read morecall later I had the car in the shop. Dave called me a couple of hours later saying he had found a problem, and gave me a quote and a repair date/time. I was unable to make it to his shop on time, so I requested to leave my car at his shop overnight. No problem. I also asked him to leave me the old part so I could see what was broken, which he did. The problem was fixed, and the quote was exactly what he had said. His labour rates are much lower than those of the dealership and he gets the job done. Next time I have a problem, I'll be back for sure.

I heard of Comptech from a friend, and was happy he referred them to me. I had previously gone to…read moreComptech in the summer to look at my brakes and they said I have at least another year before having to get them fixed. I bought a 2001 Honda Civic LX 2 years ago with 180 000km on it already. I have done my regular oil changes every 5000 km, but the engine was starting to make a few "off" noises and when I went over speed bumps there would be a large clunking noise from the suspension. So back I went and they offered a free quote on what they saw the initial problems being without taking apart the whole engine. I went to two other local repair shops Axle Alley and Rudy & Peters who also offered free quotes but did not go to the extent to show me the actual problems, and both came in a few hundred dollars more. The next day I called David the owner back and they took my car in right away. They fixed the car up and called when they found another small issue with the transmission to see if I wanted to repair it as well .Two days later it was all fixed they threw in a free oil change then Mike the other owner walked me through all the new pieces and changes that had been done. The car is running much better, but it is still early. I do feel as if I have found a trust worthy mechanic here in Vancouver I would be happy to refer my friends to.

I purchased my Bug from someone who took the bug to Adria Imports for a decade. The receipts from…read morethe shop for services over the years clearly show deceptive diagnoses, overcharges, incomplete repairs, and less-than-professional service and parts replacement. The most recent repair a transmission rebuild have the same problems that the bug exhibited before it was taken in. On the service receipt, the transmission was rebuilt. It still pops out of gear and leaks. The axle boots were installed in the incorrect position and basic replacement and checks were not conducted such as shifter bushing and coupler replacement to ensure these simple parts were not causing any issues. I have all the receipts and I have over 25 years of specific vintage VW mechanic experience, unfortunately, the previous VW owner placed their trust in the mechanics at Adria Imp which has clearly ripped off many people according to this and other reviews of this shop.

I have found Mark to be an excellent communicator and exceed my fair to deal with. He goes out if…read morehis way to explain what needs doing and always delivers under the estimated amount. He even helped me out when I had a breakdown away from home by confirming the work that needed doing and where to access the parts when the local mechanic couldn't source the part. The best compliment I can pay Mark is he has gained my 100% trust.

Couldnt offer a lower rating. Brought my car in and MONTHS later it wasn't fixed. I ended up paying…read moremore than $7000 for a repair that should be been $1200. They keep saying they are the specialists, and I've had to go back 4 or 5 times. Here we are 6 months later and the transmission is acting up again. I am taking them to small claims court. DO NOT RISK TAKING YOUR CAR/TRUCK HERE!

I've been coming here for several years now and there's a reason for that. I've had most of the…read morebasics done...battery replacement, brake pads, tail lights, oil changes etc. Every time I've been able to bring my car in at a convenient time, it's been ready when they say it will be and the pricing has been more than fair. Once I even brought my car in for tire rotation and oil change and Mo said I didn't need the oil changed yet cause i hadn't reached the 6K mileage (i brought it in after 6 months). They rotated my tires anyway and didn't charge me anything. Who does that?? I also appreciate that they don't make me feel like a total tool even though I basically know nothing about cars. They answer my questions and always give me a thorough breakdown of what's going on and why. I have a few friends who've recently had really bad luck with their mechanic so I'm more than happy to keep giving Bert's my business.