Wrapped outdoor pipes pending Artic freeze Dec. 2022. Pipe burst at forgotten outdoor…read morefaucet...water blasting under side porch. Unable to turn off access. Southern Air came quickly, worked fast, n were knowledgable about problem. Reasonable charges discussed n what repairs were being made. Satisfied with business start to finish. Loyal customer_ highly recommend.

The Leesville office was very receptive to our needs and timeline. The office and field staff was…read morenice and listened to our problem we were having with our heat pump. The tech was enroute within the hour of our call. The tech was very knowledgeable of our unit and repaired the unit quickly. We were so impressed with the service we received, knowledge of the tech and help of the office staff, we signed up for the maintenance agreement for our property.

I had set an appointment with another company but they did not show up. I called PCC and they told…read moreme that they check it at 11:00 am. The technician showed up on time checked the system and had a diagnosis within 10 minutes, he repaired the problem and the AC is up and running. Technician was profesional and efficient.

Great service, very professional and knowledgeable. The office staff is just as helpful as the…read moreteam at my house. Good follow up etc. Would definitely recommend Perkins!

Jerry and his team were absolutely wonderful. I had limited time to spend at home while they…read morereplaced our ac and furnace and I never felt like I could not trust them in my home with out me there. They are trustworthy, honest and I never felt taken advantage of. I'm still very happy with our purchase and so glad we chose Havens. Thank you! Work was done October of 2017 and I never write reviews but they deserve the best review!

So glad to receive such excellent air repair service in the Many area! We were without air, 98…read moredegrees in our camp, and Havens sent a tech out within two hours! Works great now! Thank you so much!

I contacted this company because of their five star review and guess what? I was not…read moredisappointed!!! Very professional and courteous. They took care of what was needed and replaced a part. My unit is doing great. Give them a try!

Save your money. These people showed up and did not have a single tool ready for the job. After a…read morewhole day of literally "inspecting" it took them 2 more days to do what they said would be done in a day.

Our experience with this company has been incredibly disappointing. My senior citizen parents were…read moreleft without central air conditioning for two months during the summer while waiting on a warranty repair. During that time, they were forced to stay in a single room cooled by a small window unit just to make the heat bearable. Throughout those two months, Roger Boswell, the owner repeatedly promised he would come fix the issue, but the repair kept being delayed. It was eventually completed, but only after an unreasonably long wait. I chose not to post a review at the time, hoping it was an isolated incident. Unfortunately, he has now done the same thing to them again. Based on our experience, the workmanship and products have been poor, communication has been minimal, and promises have not been kept. If you're looking for a company that stands behind its work and responds promptly to warranty issues, Roger Boswell isn't it. He's a disappointingly horrible human.

Boswell's installed a new a/c system in our home in Shreveport's few years ago. The brand was…read moreComfortStar, which is apparently not a good brand. Only ComfortStar reps can work on their units. Less than a year later there was a malfunction, which after much controversy Boswells took care of the repair. We had chosen to buy from this company because it was owned by my husband's nephew. We expected to have good service, partly because of family relation. That brings it up to Wednesday when the system went out. When I contacted Roger he immediately said "I'm not coming up there." I asked him where we could call for help. He said he would call somebody in the morning. We called him with the needed repairs, he accused one of the repairmen of stepping on and breaking the drain line (the drain pan was full so we knew it had been broken for a while) and we never heard from him again. After multiple calls by myself, and three different companies coming out our system was repaired. A big part of the problem is with the ComfortStar brand and company. We do hold Boswell's responsible for installing a system with such restrictions and poor reliability. My main complaint is with the owner's attitude. He was very rude, immediately snapping that he was not coming here to work on our system. I asked for assistance In finding someone to repair the system. Apparently he did NOTHING. He did not even have the decency to call us back to find out if we had gotten the needed repairs. For all he knows and cares we are sweltering in the heat. That is not the way to treat customers, including relatives.