Took our taxes to Fox and Stephens as per their advertisement says they're combined years of experience is at least over 30, so I figured I was going to be getting some professional service. We had several personal issues and needed to get our corporate taxes done quickly. Granted we had three years worth of taxes to catch up on and we were assigned to Matthew Holland. Things started out OK at first, but then went downhill.
Long story short, we went to their office a minimum of two times and when we got on the phone with the IRS, I found out our taxes were never electronically filed. When I contacted Fox and Stephens they said it was because we did not sign the forms. I had also assembled all documents for them to process everything correctly. They were to enter all paperwork etc., which I had meticulously put in labeled hanging file folders and in a bankers box. After all that work, I had their employees calling me asking where certain things were. I told them to look in the box I had assembled everything and they have every receipt there is, plus they had access to my QuickBooks account as well as my bank account.
Then with the last year due, Matthew told us their company upgraded their system and our Windows and QuickBooks were too old and we would need to upgrade our hard drive, windows and QuickBooks version. We upgraded everything (NOT CHEAP). Found out later our hard drive was more than adequate. Also found out they entered NO CUSTOMER ACCOUNT INFORMATION INTO QUICKBOOKS, no bank reconciliations were done either. It should have been a red flag when they asked for payment up front too. When I kept asking for the information they just kept sending the completed tax forms when I was was waiting for the QuickBooks data. Matthew emailed stating he didn't understand what I needed, so I gave up.
If you don't want to have to end up doing the work you pay somebody else to do, do not use this company. They are the worst accountants we have ever used and do not recommend them to anybody. If we could give negative zero stars we would. VERY DISAPPOINTED. read more