Finally out of cox. Did you know that if you move away from cox & you have WiFi don't disconnected…read morebefore you change your number. Cuz you won't be able to keep your number. Phone from cox is trouble. When you're talking you'll get a lot of static and you'll have to repeat yourself over again. Att has lower price on phone & WiFi. When you call cox you're lucky if anyone answers. Do yourself a favor don't get Cox mobile or Wi-Fi.

Bad cable, bad internet, bad Wi-Fi. Tech support has a single answer for everything, restart…read more.. Do you really think we did not try that before we called? Live sports, forget it. Yes we have new high quality 4k televisions. The wind is blowing today so service is sporadic at best. Look elsewhere my friends, these people have a monopoly and do not care.

We had great service here. They made upgrading our phones and transferring from another provider…read morevery easy.. we had an appointment but were seen early. They answered all and any questions we had and they were very pleasant. I'd feel more than comfortable coming back if I needed help. This was my first experience with Verizon and I was very pleased.

Upgraded my tragically slow galaxy13 to an iPhone 15 in little less than 20 minutes thanks to a…read moreintriguingly sardonic yet professional character by the name of Chase who is one of the store managers. Even with me being unprepared and sleep deprived for academic/personal reasons, he was incredibly patient with me, a chaotic whirlwind of a human being, and my idiosyncrasies. Intellect, personality, professionalism, humor, and chiseled jawline aside....Mr. Chase helped turn my dour day into a bright one. Give this man a raise please :)

Absolutely terrible. Cox really isn't much better. Many years ago At&t turned me into collections…read morebecause I had a final bill that was unpaid. I was never notified and the associate at the time told me that the payment I was making was my final payment and nothing else would need to be done/paid. I had to contact BBB to get the derogatory mark off my credit. I had cox and they were terrible. I had Mediacom and they were great. I moved back to Kansas and went back to At&t. Sigh. I work 6 days a week so I scheduled the technician to come out the day I was off. The day before that I received a message saying the technician would be out the day after I scheduled. I called At&t and spoke to a robot human? After giving up on explaining I agreed that I could try to make it work on my lunch break (great customer service right?) They said it would take an hour tops. 1.5 hours later I had to go back to work and leave the tech so that I could finish up the day. I came back and he had drilled a hole through my wall that wasn't approved by me. I was going to let all of that go but today I checked my credit. I received a hard pull on my credit... for internet service? Are you serious? And to not notify me ahead of time? I'm done with this company.

We have been Cox Communications customers for years but tired of the high prices for services…read more($120/month for phone & premium internet). After receiving regular advertising for U-Verse, promoted by DirectTV, and attracted to the price bundle - Vonage phone and U-Verse internet for $46.99/month - we called to have it installed. BIG MISTAKE! Our technician, Brandon, was very nice, seemed knowledgeable, did a decent job on the install. He stressed several times that if we had any questions or problems to call him, not the 800 customer service number, as he could troubleshoot any problems faster and we would likely have a call outsourced to another country. He left us his cell and his manager's (Nick) cell phone number. Two days later, on a Saturday, I noticed where before we had all green lights on our router, we now had a blinking red light on the broadband signal, intermitten internet coverage, and an upload speed of 1.5mbs. I called first thing Monday morning and left a message on Brandon's cell. No reply. I called the following week, on a Monday morning, left a message, no reply. I called manager Nick on Tuesday morning, left a message, no reply. We went back to Cox Communications Wednesday, had service reinstalled Saturday. THURSDAY late in the day I finally received a call from Brandon. He did apologize for not getting back to me, and when I asked him about the upload speed he stated U-verse can't compete with Cox, 1.5mbs is the top U-Verse can do. Went to the AT&T store to return our router and cancel service, was told all they do at the store is orders to install U-Verse service, we would have to take our router to UPS with the account number, and UPS ships it for free. Went to UPS store, as I was walking in, the counter employee asked me, "U-Verse?" I told him yes, he gave me a routing receipt and return receipt and told me to keep it for 2 years as sometimes U-Verse tries to charge people for equipment not returned. In fact, he jokingly said to put the receipt in a safe deposit box, time capsule, whatever, but to not lose it. As I was in the store another customer came in with 2 plastic bags full of U-verse modems and routers. The employee saw him with the bags and asked, "U-Verse?" The UPS employee said they return up to 15 U-Verse boxes a day. Lesson learned.... When I called Monday to cancel U-Verse, was told in order to pay over the phone ($99 charge so far for 2 weeks of service), it would cost an additional $5. I will have to go back to the local AT&T store to pay....unbelievable!

Guy closed and left 10 min before closing time so far first impression not good I'll update once I…read moreget the internet and see how it goes

By far the worst experience I done had dealing with an internet provider. Internet Goes out at…read moreleast once a week they take a less two hours to fix the issues if you have a chance to get another internet provider please do lol it's an another outage as I write this. my wife constantly have to take off work because the internet is not stable

Absolutely horrendous. After getting spotty service for weeks, spending HOURS on the phone with…read morecustomer service and having 2 techs come to my home I still have terrible service. I have to use my phone for hotspot instead of the service I pay for. I was given a discount of $13 for being without service for more than a week, and $10 off a month to stay a member, but I will not receive either for over a month still and I was offered these weeks ago. Their response is because the bill was in place already - when these issues have been ongoing for over a month - how is that possible? Each person I speak with has a different response and answer to why the issues are occurring. NEVER USE THIS COMPANY!!!!!!

I used Mercury Broadband for over 2 1/2 years. No problems till I cancelled my services. Now it has…read morebeen a nightmare. I have been waiting 3 months for a refund that should never have been charged. 5/21/2025 my equipment was scheduled to be picked up and I was told I would no longer be charged. 5/26/2025 a payment was taken from my account. Contacted the company and was told a ticket was put in for a refund. July invoice came stating I owed them for equipment not returned. I contacted the company and was informed they were unable to take the equipment off my garage on the original pick up date and they needed to reschedule to do so (they already have all equipment from inside my home picked up on 5/21). I told them to come anytime as this equipment is outside. 7/10/2025, equipment removed, I was told a refund would again be issued. August billing statement arrives, not only without a refund, but with a $5.00 late fee added to the previous charges, which I DO NOT OWE! Called the company again. This time being told that after the August 4th invoice was created, a note was added for the picked up equipment and a refund, so now, they will not issue a refund until after the 9/4/2025 statement comes out. Basically, if they get your money, you will pay hell to get it back because "This is how it is done". The equipment should have been fully credited by 7/10/2025 and a refund issued on 8/4/2025 if this is how they do things. I regret ever doing business with this company now. Horrible accounting services.

This is the worst broadband service in the whole Kansas area…read more I have lived out here in Auburn for 4 years. 3 days out of each week I spend in tech support trying to trouble shoot. They moved me to another Tower but it still is unreliable. They give no adjustments for poor or no service unless you have been out 24 hrs. So with that being said you can be without it for 10 hrs and still pay full price. I have never asked for adjustment but I am getting sick if rebooting and troubleshooting almost everyday. Asked for owners info but was refused.. They need more competition and maybe they would treat their customers better. They want you to refer a friend for a month free but why would you screw your friend over. They would end up not being your friend after joining with this company.

I understand Kansas Broadband recently underwent some management changes and has purchased…read moreadditional equipment. Bottom line is, we live in a rural area with no other internet options than Hughesnet, and I refuse to pay the ridiculous price of satellite internet considering how spotty the service can be. Using KBI's new equipment from their Lindsborg tower, I now have reliable, 10/3 unlimited service which is a huge improvement over the 4G hotspot.

This company provides pay as you go hotspot at Lake McConaughey State Campgrounds. Service…read morefunctioned for a few days but then stopped. Their customer service has no idea how to open a service ticket for the state park. Only contact I could make was with email and they never replied to the emails - just called three times to tell me to restart our devices - then stopped calling all together at the end. Hotspot equipment was visibly pointing at the ground and the tech that arrived was unable to figure out what to do without calling his office. Three hours later the hotspot was still pointing at the ground with still no access available. Since then the company made no effort to contact me for resolution after 24 hours of failed connections from our devices. At this point we will have to dispute the charges with the credit card company. Stay away from this company for hotspot services.

From the owner: Serving All of Your Phone, Internet, Cable, and Security Needs…read more Glenwood, formally KeyArt Comm Inc and Keystone-Arthur Telephone Company proudly serve Keystone, Lemoyne and the surrounding area. Established in 1918, we provide superior customer service for telephone, Internet and computer solutions . KeyArt Comm Inc offers the following services * Commercial and residential * On-site and In-house * Affordable options and expert technicians * Dependable Internet access * Telephone equipment and lines * Security services * Networking and cabling * 24- hour service Please contact us today for all your computer, telephone and Internet solutions.

This company did exactly what they said they would. They sped up service at a lower cost…read more(significantly faster) and I just talked to Taelor, a real live local person who walked me through my online setup. Fantastic to have a local carrier that is less expensive, great service for a great product. I look forward to being a long term client! Brian

We switched to Giant Communications from Century Link because Century Link customer service was…read moreterrible. We have had Giant Communications for a little over two months and we have no complaints. We are able to happily run two PS4 consoles and Netflix at the same time with no interruptions. Not too bad! I definitely recommend Giant Communications to anyone in the rural NE Kansas area.

I've used Manhattan Computers multiple times now and each time has been a great experience. I'm not…read moreone to leave many reviews, but they definitely put the customer first when it comes to getting you're computer working again!

Andrew rebuilt my companies website and did a fantastic job. I was having problems with another…read morecompany in town that was managing my website. Andrew and I sat down and he explained to me what he could do to make my website work a lot more efficient and better. I chose to use his services and I am more then happy with what he did. I started a second company and I chose him to partner with because I knew I could trust him. If you are looking for someone to do computer repair, build a website, or set up your office network, Andrew at Manhattan Computers is the person to contact!!!