Had an issue with billing, called customer service and to my surprise, I got a real person, a call…read moreback fast after looking into my problem, and all was fixed very quickly. I am very impressed with the level of customer service from this company. Fast, friendly (even when I was a bit rude at first) and efficient.

Please be aware that if a customer service representative tells you that you can pay a higher…read moremonthly service fee for a shorter contract period, they are lying to you. This happened to me. I was told that if I paid $40/mo. monitoring fee, I could have a one year contract. The guy who got the existing alarm working had me sign a contract which had pre-printed on the back, a 3 year term. Having to cancel the contract after 4 months due to selling the home, cost us a $732.41 cancellation fee. The remaining 8 months @ $40/mo. = $320. remaining balance. Since, I have no proof of a verbal agreement, I get to pay double. So, beware and know what you are getting yourself into!

I had contacted Lighthouse Security back on October 6th, 2021 to cancel services for my mother…read more She just got charged another billing for 30 days of service that cannot be used. I highly recommend that no one uses this service. They are very greedy for money and should absolutely not of charged my mother another months fee. My parents were very loyal long time customers of Lighthouse and when it comes to trying to change the service they wanted to charge her a lot of money for the changes and now when I cancelled the service they charged her an additional month. This is so wrong and it's beyond belief how company's take advantage of people!!!

I had an appointment scheduled with a Howard for a quote on the alarm system for my home. He never…read moreshowed and then I had to call. He said he was holding a staff meeting, which made me late for work. When he did call me back, he was very rude and said he needed to talk to my husband instead. I told him that I am the decision maker and he insisted. Then when we against my better judgment and again he did not show up. Very unprofessional. And then I found out he is the owner of the company. This was back in October 2013, but I was told to post this because a friend of mine had a similiar situation.

Customer service is improving. I've had to call only 4x in the 4 years I've had service. Only one…read moreof those calls left me pleased with the company. The service itself is great, no problems. We really like the connectivity to our cell phones and email for notifications. No problems with the actual service or equipment.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Called the company and all I got was a paranoid person who kept saying I couldn't record him, after…read moretelling him I wasn't and just looking for someone to do some work for me. Then he threatens me saying I shouldn't have called him and that I would be sorry, so I hung up. He had the nerve to call me back a couple days later and I ended his call.

From the owner: Free State Alarm is an Alarm Company located in Omaha, NE. We offer Security Repair, Security…read moreInstallations, Alarm System Installation, Smart Home Security, Door Alarm Sensors, Security Camera Installation, Security Camera Repair, Security Camera Maintenance & other Security Repair Services. We provide alarm equipment from alarm panels, cameras and access systems. We have what you need. Our monitoring rates are the lowest Omaha has seen yet for a full servicing company. And we do not have a long term contract like all other companies. Give us a call today.

I will never use these guys again. I have used them in 2 residences for over 13 years. I PAID…read morefor all the equipment and cameras (not them)....was charged around $50/month.....in the last property i was only there around 2 years (moved) and they had me pay a cancellation fee as they had me sign a 3 year agreement (which i don't understand as they did NOT front me any equipment...I paid for it).....so why a minimum of 3 years....you'd think they would waive the cancellation fee given the 13 year relationship. Further, why 3 year contracts when they don't pay for the equipment...they charge the customer up front.

This review has been edited:…read more I am editing this review and changing my rating from 2 to 5. Why? Because of the customer service I received after posting this review. I got a call from Neil whose father started the business 30 years ago. He apologized and asked for details. I told him I appreciated the call and would amend my review. He said that was necessary as that is the point of reviews and they messed up. In our conversation, I mentioned that ADT was not scheduled for another week when I am back in town. He asked if he could come over and speak with me about my services. He apologized, discussed my service with me and I chose to renew my agreement with Atronic. They came out today (10/13) to get me hooked back up and I had some requests that they accommodated. I appreciate a local company that takes pride in their work and is not too proud to prove themselves again and ask for your business. ___________________________ This review is more about the service than the product. I moved to KC three years ago and the home I bought had Atronic. I contacted them and continued the service. I wanted to do business with them since they are local and not go with someone like ADT. I switched to Google Fiber 9 months ago and got rid of my land line phone. My security system would not work without the land line. I called and there were some expensive wireless hook up charges and in addition, the monthly fee went up $10 a month. I asked to have the set-up waived since I was a current customer. They would not do it. I decided to cancel service since I never use it. 9 months later I decide I want to re-activate my service. I call them to arrange it and they no longer charge the set-up fee, but the increased monthly fee. Fine. I am told I will get a call with someone to arrange it. Three weeks later I have not heard from anyone. I call back and am told that a form was emailed to me and they were waiting to get it back....from three weeks ago. I never received it. They sent another and it went into my Junk folder, but I was watching for it this time. In those three weeks, I had a call from ADT and went through a quote process with them. It was a better deal, much better actually, and I said no because I wanted to keep it local. Atronic is now waiting on me to fill out a new form (never mind I was already a customer and they have one on file) and they will get me on a service call list once I return it. ADT offered to have a Service Technician out the next day if I would sign up with them. Hello, ADT! Where have you been all my life? If you want to give your money to a company that wants it, I would suggest looking elsewhere. There are other local options.

You are much better off going with a larger business. This is too small of a company to meet the…read moreneeds of the people. They are more expensive and they make you sign a 3 year contract instead of a normal 1 year contract and the system they install is below sub-par. I couldn't even use mine because when the dog barked the system would go off even on a low setting which caused more fines. I have recently moved and sold the house and they still make you pay off the remaining contract despite the horrible service they provide. This is a small town business with high prices and low service. Don't do it.

From the owner: *Your Local Security Company*Helping to Protect What's Important to You... Family, Home, and…read moreBusiness

I got my MacBook Pro OEM retina panel replaced due to half of the screen going black…read more The person who helped me out, Prabh was so sweet and kind. Iam thrilled with my service here! I tried to call and got the voicemail but shortly after received a text from the AI bot. They texted me to gather information about my problem. I received a quote on the issue within 30 minutes of chatting with the bot along with multiple options to speed up the process. I felt like the price was extremely fair after recovering a $900 quote from Apple just prior. However, due to personal financials had to wait a couple weeks. I went back a couple weeks later and reached out through the number and was able to get the part ordered and I was kept up to date the whole time. The problem was fixed same day, I dropped it off in the afternoon and it was done a couple hours later.

My teenager (shock!) dropped her phone and broke the screen. Not a common model but Prabh quickly…read moreresponded, ordered the part and installed it at a competitive price and with great kindness. Will take all my phone repairs to him in the future.