They charge a minimum of $149 to give a quote. Even though we wrote on the envelope to not do anything until they called with a price, they ran a diagnostic, told us it would be $2400 + labor, and then charged us $157 to pick up the vehicle with no work done. It was only after we asked them to lock the keys in the vehicle that they called us back and said they couldn't because we owed the $157 for the quote. It would have been nice to know beforehand so we could have avoided this place. They have some nice employees working there, but the dealership policies are crooked. read more

I have used Fox Ford twice for service on my Explorer. The first resulted in having to come back because the part they ordered for my car was incorrect. This past service appointment I waited THREE weeks for my car to be fixed (it sat at the lot that whole time). I got the run around which ended up with me calling Ford Corp- they never called me to update, had incorrect information about the part, and their customer service was NON EXISTENT. I should not have to be the one who has to call everyday trying to get some type of information. This was my only form of transportation and I had 4 children at home and was stuck. Toward the 2.5 week mark I called and they never seemed to even care that the part was still not there. THREE weeks later I finally got my car back and ONLY because I had to consistently call. Absolutely terrible customer service and will NOT be returning there. There's a reason they have a two star rating and unfortunately I gave them the benefit of the doubt. read more

The most unfriendliest dealership I've ever seen. On May 19, 2020 I stopped in to get a wiring plug for my cargo, and I wanted to look at a new F-350 they just got in. I walked up to the door as a employee walked out and asked "are you going in" and held the door. As I walked in I heard a man yell "He ain't allowed in here" and being I was the only one in the building wearing a mask, I was told go outside and someone would be with me. About 5 minutes later a lady came out and I told her what I needed and gave her my owners card. A couple minutes later she opened the door, handed me my owners card and said "They don't make that part anymore, you have to make your own" and closed the door, she didn't even give me time to ask for a salesman. That's fine, I bought a new F-350 Diesel Crew cab on line, picking it up this morning. Maybe they should realize they aren't the only Ford Dealership. read more

We just happened to see a used vehicle we were interested in and stopped by to look. The sales person, Tony, was awesome. He was super friendly, not at all pushy, and made us feel welcomed. We did end up purchasing the vehicle and we are very happy with it!! We were treated like we bought something brand new, and felt totally comfortable and pleased throughout the entire experience. Everyone there was friendly, and we felt that we got a good deal, read more

Took my f250 in for a recall service issue. They supposedly fixed that issue but created another and then wanted me to pay for it. I guess when you break something fixing a recall item the customer has to pay for it? Typical Fox Ford service after talking to other former customers. I work down the road so it was convenient to go there. Won't happen again. I will never return there again believe me. What upset me the most was the smart butt Tom that has no customer service ethics at all. He thought it was funny to call and tell me the good news. Poor sense of humor. I will get it fixed, but not there. Who knows what they will screw up next. read more

Worst place Ive ever been! Ive bought 4 vehicles off of them in the last 5 years, because get used to be a great place, now they are all about ripping you off. Obviously they thought because I was a girl they could take advantage of me. I was waiting on my oil change and I asked if they could put on a new fan belt while it was there, the lady told me no they didn't have enough time. That's fine. I can do it myself in less than 5 mins. So I walked up to the desk and asked when it would be done an hour later and Dave told me it would be done as soon as they got the belt on. ?. I told him what the lady said (ended up being his wife) and he said well we are making time for you I asked the price and when he told me it was 4x what I could have paid to do it myself I told him I didn't want it. --AND HE TOLD ME THEY HAD MY TRUCK APART PUTTING THE BELT ON-- the same belt that is perfectly accessible when the hood is up. I got furious and asked what the idiots took off my truck and instead of answering my question he told me I needed to calm down! So I walked outside and looked in the open garage door and my truck was just sitting their with the hood shut! I'm sure they were just trying to squeeze another hour of labor out of me. (When I am a VERY loyal customer !) My business and my family and friends business has obviously been taken right down the road to Bortz. Dave Bortz knows how to treat loyal customers! read more

Tony is a dishonest saleman. He was caught in a lie and tried to dodge calls all weekend long. Management was made aware of his unethical practices and no excuse or answers we given. The entire company is shady and has created a building full of shady salesmen. They aren't even GOOD at their lies. read more