Great experience. My wife test drove on Thursday and they drove it to us on Friday. Chad was great…read more Found out he closed the deal on his day off. I applied online Thursday and answered some questions on Friday. We had Greg and another guy drop van off in Friday to the place where I work. Found out Greg knows my dad. I like no muss no fuss!!!

Do not trust your vehicle with Fike's Service Department. I recently had my 2014 Silverado truck in…read morefor a recall and the Fike's service representative said the windshield washer bottle was leaking; but, the repair would be covered under the 3year/36K bumper to bumper warranty. They scheduled an appointment two weeks later to replace the container and even called to confirm the appointment a work day before. After I spent the time (1/2 hour each direction, two people, two vehicles) to drop it off, they called to inform me they did not have the parts to complete the work. Another 1/2 hour of our time in each direction to pick it up. Upon picking it up, Fike's service representative said they would call when the part was in. I did not hear anything for two weeks so I called them to inquire about the parts and they confirmed the parts were in and scheduled another appointment. Another 1/2 hour in each direction to drop it off. This time the Fike's service representative called to say the service was not covered under warranty; but, the truck would be ready to pick up at 4:00 PM. Another 1/2 hour in each direction and when I arrived at 4:30 PM, the windshield washer sprayer was not working. They said their technician had left for the day and I would need to bring it back for service again. I took the truck home and after taking the fluid container off of the firewall myself, I found the windshield supply line was pinched between the container and firewall. This took me an hour. So after I spent 9 man hours, 8 equipment hours and $295 in parts and labor, I have a shiny new plastic container screwed to my truck firewall!

Buyer beware: this dealership is shady, dishonest, and their shop is not thorough…read more Trip & condition at pickup -My wife and I drove 3.5 hours to purchase the vehicle. -At pickup it was not detailed well (visible dirt stains), and the engine bay was extremely dirty/dusty. -The shop did a subpar engine bay "cleaning" and only addressed the interior spots we pointed out (I found more when I got home, along with a sticky substance on the dash behind the screen) Drive home & problems discovered -We rented a one-way car to pick it up, so my wife drove the first leg home and I drove once it got dark. -On a straight highway I noticed a clear pull to the left. -Tire pressure was not at Toyota's recommended PSI. I corrected it, but the pull continued. Dealership response -I contacted the dealership and spoke with Sales Manager Will. He initially didn't want to help. -I explained this should have been caught during the 160-point inspection for Toyota Gold Certification. -Will eventually said they would reimburse an alignment up to $200 if done at a local dealer. Local dealer visit & tire damage -The local dealer confirmed the alignment was significantly off (they didn't print the measurements for me). -After that visit, my wife immediately noticed a loud noise. -I later found feathering on the outer edge of a tire that still has 9/32 of its original 10.1/32 tread depth (fairly new). -The feathering was likely caused by bad alignment and/or driving with low tire pressure--something I would have noticed during the test drive if the alignment and pressure had been correct from the start. Escalation -When I contacted Will again, he said my only option was to bring the vehicle back and trade it in. -I told him I planned to post an honest review of my experience. He said that if I posted a review, he wouldn't send the reimbursement he had already promised for the alignment. -I told him I would only be stating the truth about my experience. I lied and said I wouldn't post so I could receive the promised reimbursement. Now that I have it, I want others to know what to expect. Warranty misrepresented -My sales rep Jeff told me the vehicle had: ~Toyota Gold Certified 7-year/100,000-mile drivetrain warranty, and ~1-year/12,000-mile bumper-to-bumper warranty, starting on my purchase date. -After receiving the Toyota warranty card, I learned the coverage is only up to 100,000 total vehicle miles--something I missed in the contract--so I have nothing to fall back on for this issue. Bottom line -I will never do business with this dealership again. -If you buy a car here, be thorough and take your time making sure that it is in the condition that is expected.

Bought a 2014 Subaru Outback Premium with just over 100,000 miles. That vehicle spent most of its…read moretime being in the shop. We put another $3,000 into it, changing the belts, oil pressure switch, temp gauge, really kept an eye on the oil as I read this can be a problem, and on...Eventually after 12 months and a lot of hassle the head gasket cracked and that was it. We junked it. I'm not a mechanic and so paid premium for the dealer's experience as we had bought a new vehicle here. Just very disappointed and down a bunch of money.

Terrible very pushy and unprofessional. A younger guy was waiting on me. know where the car was…read moreparked that I wanted to look at and when I expressed concern like is it still here he just getting a little flustered. I asked about the price and he said I don't know what the price is cause I can't find the kind of smart ass way. I startedstarted to just think it was really rude so I said I'll be back and I got the hell out of there.

Came in for an Oil Change, had an Appointment at 9:30am and was on my way home 10:10am, Now that's…read more an Excellent Service Department! Great Staff, everyone is very Friendly!

Always knew they were shady car dealers, but obviously they are the same in their rental…read moreproperties. Moved out of an apartment and left the place spotless. After several phone calls were placed, was finally told they were not giving the security deposit back because they had to send two cleaning crews in to clean. Take a word of advice and do not rent from these people. You will regret it

Won't give you price then run your credit a zillion times. Guy says he doesn't care which car I buy…read morehe gets peanuts. told me he paid for their lifestyle cause they don't pay him. Went back again nobody on lot can't get a return phone call. Just rude people that are asking too much for cars. I won't be back. I was not into hearing bad talk on owner lady I was there to make purchase . Don't care how much sales guy makes what I do care about is price on car which was thousands over what other dealerships were charging. I went elsewhere my advice run to another dealership very unprofessional sales tactics and over prices with lots of miles. Look at better business bureau lots of blown up engines thar were not fixed that was enough for me

I don't know of anyone that enjoys buying a new car, and historically, I've flat out hated the…read moreprocess. But it was time for a new car for my wife, and we did our research in advance. We came in with our own pre-approval for financing and the vehicle specs we wanted. The team here did not bat an eye on having to order the vehicle from a neighboring dealership and were not high pressure trying to use their extended warranties. The price was transparent and the trade in offer for our current vehicle was where I expected it. Really a good experience overall.

The amount of attention we received was great. All the details were worked out quickly. I would…read moregladly buy there again.

Worst service dept. Ever! Diagnosed at a dodge dealership in lancaster that we need a heater core…read morecharged 200.00. took it to solomon when we got home. Refused the lancaster diagnosis, so they changed another 200.00 to diagnose at solomon auto group in Carmichaels. They said it was the radiator, 1600.00 for the radiator work and 600.00 for a rental because they didn't have a loaner vehicle for us. Picked up the truck and same problem awful antifreeze smell and the whole interior is so fogged up you can't drive it! Taking it back today and definitely refusing to pay another penny for work that should have been completed correctly the FIRST time. Dispute filed with Mopar! Very unsatisfied customer. They definitely lost our business.

I have dealt with Solomon's for the purchase of my last 4 vehicles. Recently there was a change in…read morethe salesperson I dealt with and the service has been horrible. I have a lease and wanted to take care of it before a specific date. I called, submitted my pre authorization information and my phone calls went without answer. I eventually went to another dealership and within no time, drove away with a new vehicle. Maybe Solomon's needs to train their salespersons on common courtesy and making a deal in a timely manner.

Went there today, stood in the lobby for more than 5 minutes and was never acknowledged... not a…read morehello, how may I help you, or a we will be right with you. We proceeded to leave and go to Jim Shorkey. Sad to say, you missed out on a cash deal for a new car! Would not recommend this dealership to anyone. Can't give enough praise to Mr Alan Dennis at Shorkey Mitsubishi and the rest of the staff. Can't even say buyer beware since we weren't given the opportunity to buy.

I would NEVER step foot at this dealership again. I found a great deal on a car online so I went up…read moreto see it. Immediately a super pushy salesman runs up and asks what I'm looking for. I told him the car and he said he would get the keys. 25 minutes later of me standing around he said he lost them but found them? I go to the car and it has a sign on it saying not for sale. He argued with me saying there was no way that I found the car online. I showed him the proof and he acted baffled. I saw a ton of scratches on it and asked if the car was wrecked. He said I dunno and left it at that... We went inside and I asked to see the car fax. Some girl was helping us and I swear she has no intentions of helping us. I spoke to the general manger about the car and told him what price range I wanted to be in for my monthly payments at 72 months. He said it prob wouldn't work but he would try his best. Hours later they called me saying hey had the price exactly where I wanted it. I went up after the weekend was over to see the car again. The pushy sales guy came up to me again! He said they finally cleaned the inside of the car and it was spotless. Upon looking inside there was still white cat hair all over the vehicle and they did a half ass job of cleaning it. I asked if they were done cleaning the vehicle and he said really cocky, " that's as clean as it gets". I tried to look past that and went inside to talk about my payments. He didn't stall me on saying the payment amount, which was $30 more than I wanted and it was for 84 months!!! I NEVER agreed to this and they plain out lied to me saying they had it where I wanted it. I told him I was pissed and wanted to talk to the GM again and he said he wasn't avaliable. I would have never gone back if they couldn't work out my payment agreement. I left immediately and I was furious. 3 weeks later, no one has tried to contact me regarding the car. I'm still receiving letter from different banks saying they couldn't give me the loan for 84 months. WHICH I NEVER AGREED TO! I work in a big place and I've told everyone about my experience. I will never go back and I would never let a friend or family member shop there.

We had *The Best* car-buying experience at Mondales!! Over the past few years, I've purchased 2…read morecars from John...one for each of my daughters, who needed reliable transportation while away at college. We could not be happier about our decision to go with Mondales! I give them Two Thumbs Up and Five Stars!! ~MB Angelo

excellent place. John was very honest, courteous and professional. I'm very happy with my new truck.read more