Amazing costume service at this holiday Inn. Jenna at the front desk helped find a great place to…read moreeat, the clam brewery, food was amazing. The staff in general was great. Clean pool and hot tub and room. Thank you Jenna

Staff was wonderful especially jenna and dawn front desk so friendly and welcoming and although…read morethey are under construction was very clean and very quiet couldn't have asked for a better stay . They even showed genuine concern for my mother who was in the hospital with was the reason for my stay

We were looking for inexpensive lodging for one night while on our way North. Breakfast was…read moreincluded, and it said they had a Sauna, which I am usually skeptical about because often these amenities are "closed". While the rooms are dated (which I don't care about for the affordability), they were VERY clean. I cannot convey that enough. The breakfast was the standard "breakfast included" faire with scrambled eggs, sausage, and waffle batter / makers, but they also provided fresh sliced fruit and the juices were presented in iced carafes instead of juice dispensers and we dined in a beautiful room overlooking the snow covered golf course on cloth table cloths, with cloth napkins and stemmed juice glasses. To our delight and surprise, the heated, indoor pool was clean and well kept, and had a lovely, functioning sauna, and a large whirlpool with adjacent bathrooms that were all exceptionally clean. We will definitely stop here again on our adventures.

The following highlights our experience with the Evergreen Resort in Cadillac, Michigan…read more The purpose of our stay was to attend a wedding at the nearby Fox Hill venue. We booked a 2 room suite about 6 months ago. Secured with Credit Card, Wedding rate about $170. Called the day before leaving to confirm. No answer, left call back info. No return call. Called before leaving, no answer, left call back info, no call. Arrived around 4. Told room was not ready, waited about 10 minutes while they confirmed it was ready. Went to room. It was a small double queen. Returned to desk. Was told they could not explain why the reservation was changed, and that no other rooms were available. Asked to speak to the manager, was told they would not be in until Monday or Tuesday. (It was Friday) Tried to book at another hotel, but due to events in the area, nothing available. Moved into room because there were no other options. Was at the desk on Saturday, someone asked if I was the one who had booked a suite. I said yes. She stated she was sorry and said she had taken one night off our stay, still charging the $170/night for a room that was not what we had reserved. No discussion, no conversation about what happened or how this had inconvenienced us (4 adults on 2 small beds), just a printed receipt. Not even an acknowledgement if she was the manager. I took the receipt, and did not have the time or desire to discuss the situation at this point. Posted policy stated the room would have a turn down service unless we put a "Do Not Disturb" sign out, which we did not. No one came and we had to go to the desk later to get fresh towels. Overall, a very negative experience. Small room, not what was reserved. No real apology. Price was too high for what we received. Shower drained slow and had material coming out of drain.Ice maker not working. Room not cleaned or the linens changed. Ruined what was not just supposed to be a wedding weekend, but also a time of relaxing and enjoyment. I hope that other guests did not experience this level of service, although I am aware that other folks had issues too. But that is their business to take up with the resort.

In my personal experience as a consumer of services for over a year from RLLS, they are completely…read moreunable/unwilling to do their jobs as caregivers, primarily because they are completely unsupported by exploitative management. A culture of bigotry, ableism, and negligence reign among staff and everyone professionally involved with this organization.

I'm 73 years old and disabled. I called real life for a caregiver and they dropped me after a week…read morejust for the caregiver putting food in my pet's bowl. I'm thoroughly disappointed in this company and will never call them again!!

I decided to check out the fair while we were in Michigan, but this fair is nothing like it's…read moreadvertised. There were no rides for adults, charges $5 per vehicle, and overpriced "fair food". This was more of a street carnival than a fair. We went in and left immediately. I would not recommend this fair.

Nachos were burnt and under whelming...hardly any meat, and for $20 they should have been much…read morebetter. The chicken pesto sandwich was not hot, very little flavor as it had hardly any pesto. They could do so much better! Beer was pretty good, but limited options. Definitely not worth the cost. Also no knowledge when asked about draft options...

Shawn D. Puts on a very professional show!!! We are never disappointed to have him. Very…read morereasonable and gets the crowd excited

From the owner: Full entertainment company that offers entertainment for any occasion. Professional staff with the…read moreexperience to make any event special. Hot Traxx Entertainment offers Disc Jockey's, Karaoke Shows, Photo Booths, Live Bands, Music Video Shows, Sound/ Light Productions and more. We have been the Entertainment leader in Cadillac for more than 30 years. Let us make your event "The night you wish would never end"