No specific office or person to review but their scheduling process needs to be updated. My Dad had a total knee replacement and was supposed to have home PT and OT. They have a 72 hour waiting/processing period for them to schedule appointments, which I had to follow up with them on via my Dad's orthopedic surgeon's office. After finally receiving a call from them, seven days after the referral, they advised that they were backed up in our area and could not get someone out to the house for four weeks. Totally unacceptable - should have been able to communicate that to me upon referral, not after their 72 hour scheduling period. Lost almost two weeks of rehab because of Fox! read more

We have used several in home rehab/ home nursing services and have found Fox the best, . They have pushed my husband farther , been more encouraging and achieved better outcomes than any of the others.Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.We read more

Their billing department is in trouble. Bills from Jan,Feb and March still not processed by August. I made a mistake and overpaid $80 on May bill. We are over the high deductible so that all future bills are paid by our coinsurance but they will not refund until they process the bills from five months ago. Our last date of physical therapy was in March. Keep your own spreadsheet on this account! read more

I worked with a Fox physical therapist and occupational therapist. Both were great. They came to my apartment and made me work hard to improve my walking and ability to do important things like dress myself. My life is so much better now. read more

Therapist that I have dealt with are outstanding, we have had a physical therapist and an occupational therapist , Both couldn't be better.

I am a former employee of Fox Rehabilitation and working there has been very stressful at times. After being a team member of several different teams--- my last team was the insurance team. Everyone thought I knew everything about insurance when I did not. When the former supervisor would ask me a question and I did not know the answer he would ask me why I didn't know because someone else knew the answer right away. I felt like I was compared to other employees/former employees who knew more than me. On the insurance team especially, nobody wanted to help others. If you were assigned authorizations, then everything pertaining to authorizations would be sent to you. When I gave my resignation of 3 weeks I felt that I was being harassed by my supervisor. She would constantly ask me if I was okay still being there for the remainder of my time. Two of my co-workers told the supervisor that I told them to stop sending me emails because I was leaving early. Apparently, this comment was made by me 1 1/2 hours prior to me leaving. I never made such a comment, but when I told my supervisor that I never said that she just went on to ask me if I was okay being there still until my last day. On what was not supposed to be my last day I was asked to assist one of my coworkers while she was training my replacement which I was supposed to do but I got pulled from training without any warning or explanation. When I could not complete the authorizations because of issues I just placed my note in with an explanation as to why I could not complete the authorization and put my follow up date for 11/09 so it would not be overdue. Not only did I get an email from the supervisor asking what happened, but she sent an email to my manager and the subject line stated work not done. HOW UNPROFESSIONAL! At the end of the day I was pulled into the manager's office and the manager stated they are accepting my resignation as of today and today would be my last day. I was not even given an opportunity to explain. I do know one thing people cannot read notes! I did the right thing by putting a note in the case as to why I could not complete the authorization. It was not even my work to do I was asked to assist. It isn't my fault that my co-worker left her work undone because she left at 12:30. I am not even going to sweat this because I have a way better job anyway making way more money then Fox pays their employees. Fox expects their employees to go a million miles an hour and complete many different tasks and if you fall behind forget about asking for help. The admissions team works their butts off and they are not compensated for their hard work. The company is not even giving raises this year, but are having a Christmas Party at a bowling alley... figure out that one? You can't afford to pay your employees better, but you can afford to have a company party? Hmmm. Please do not work here. You will bust your butt for this company and will not get compensated like you should. read more

I agree with all the other one-star ratings. Poor billing/business practices, trying to schedule as many appointments as their staff can cram into a week, in an assisted living facility setting. Their staff even scheduled appointments with other residents during their normal lunch periods and made them miss lunch. Originally they received approval for OT and PT for my wife to maintain capabilities and then started adding Speech Therapy that was not yet approved, and at a much higher billing rate. When their operation first began at the facility, they scheduled 39 appointments (between OT, PT, and Speech) with my wife over 50 work days that included Saturdays. If I was the patient, I would think this a bit excessive, and she listened to them and went along with the Plan of Care. But ultimately she decided "enough was enough" and cancelled all future services. During this short period, Fox had logged about $12K in services without us ever getting an accurate bill. And 6 months later, I still did not have an accurate bill from Fox as to what we owe vs what was reimbursed to us from the Primary Insurance and what Medicare had already paid them. They had previously sent interim invoices that double billed me for several of the service days, and when I demanded an accurate account reconciliation, they just recently provided a lengthy one that I still need to go through with a fine tooth comb. The bottom line is there is about $4K that's past due. When Fox initially suggested a plan of care, they indicated that we would have very little out of pocket costs after reviewing insurance plans. Included in that statement, was what appeared to be a threat that they would be notifying the IRS. Go figure! This group is only there for their own pockets and not necessarily whats "best" for the residents. If I go through it carefully enough, I might be able to uncover some type of fraud or at least misrepresentation by FOX. read more