Do yourself a favor and go somewhere else. My first experience here seemed ok. But recently I went…read moreto Dr Musgrave for severe sinus pain. During the appointment he did not take much care to listen to what I was saying. I was given medication but after the course was completed, my symptoms returned. I called back and was completely blown off for my concerns. They wouldn't even listen to me and how things changed. Didn't even ask me to come in for another appointment. Long story short, I just saw another ENT today and was diagnosed with a sinus infection. Dr Musgrave totally missed it. And the medications he prescribed were inappropriate for a sinus infection. So now I've suffered additional weeks, lost time off work, and the infection got worse. I will never go back to them or suggest this place to anyone!

Absolutely loved my doctor! He was gentle and funny. Plus he sent my prescription over using a…read morediscount code. I haven't been able to smell in forever and now I can. Mot Sure if that is good or not .

After a few visits that resulted in a significant improvement to my sinus headaches, it was…read morerecommended that I undergo a sinuplasy procedure, even though I was not longer having problems. I received a 30 minute in office balloon sinuplasty procedure, resulting in a bill for $25,000. Based on all the information I was able to gather on the standard cost of such a procedure, my bill should have been no more that $7,500 before insurance. To compound matters, I felt worse after the procedure than I had prior to it. I feel that I was pushed into an unnecessary procedure for the sole profit of this establishment. As a result, I will not be returning to Specialty Care.

First time visitor. I came in for a dripping sinus problem…read more I was there 10 minutes early. I spent 10 minutes completing out the patient information form. The receptionist seemed irritated I had not printed this out at home and brought it in. It was literally about 3 minutes past my appointment when I turned in the paperwork. And then I waited almost 40 minutes waiting for the doctor. I asked the receptionist why the long wait...and the explanation: "you didn't fill out the patient form prior to your arrival so we had to give up your spot to someone else!" Wow!! Once I finally got in to the see the doctor, I was asked questions about my symptoms by the attending nurse, and then she asked me to sign a payment form for endoscopic nose exam. She said some insurance companies view this as an invasive procedure so I needed to sign it. I became suspicious. I asked if this was covered by insurance and she said it depends. She said the cost would be between 200-500. To their credit, she said I didn't have to do this procedure but it's mainly to check for polyps. I reluctantly signed it. The doctor came in shook my hand, asked some questions about my sinus problem. She seemed nice and attentive. She looked into my ear..for less than a minute. All clean. She examine my throat...less than a minute. All clean. Then she sprayed into my nose to numb it before inserting the endoscope....the endoscopic instrument is about a 6" long tube with a light at the other end. I thought she would insert most if not all of the tube up my nose. She inserted about 3/4 inch into my nose...not much. Didn't seem very invasive. All clean. No polyps. This took about 3 minutes. The whole exam was done in less than 5 minutes. Then we talked for about 5 more minutes. Diagnosis was this is allergy related given the time of year and she would prescribe Flonase and antibiotics. I said it didn't feel like allergy, as I get allergies in the fall and not in spring. She said our bodies change. I asked isn't antibiotics for bacterial infections? She said it might be bacterial, but if I didn't feel like I needed antibiotics, then she would not prescribe them. A doctor who lets patients dictate the prescription...go figure. And I said isn't Flonase an over the counter product..and she said by giving me a prescription I can get it cheaper. Then she said to schedule a follow up in 2 weeks. The session lasted less than 10 minutes and she was insistent on a follow up Incase Flonase did not work. Here's what I found post visit from the MayoClinic website on polyps in the nose: "Your doctor can usually make a diagnosis based on your answers to questions about your symptoms, a general physical exam and an examination of your nose. Polyps may be visible with the aid of a simple lighted instrument." I have a bill is $600 and sure enough insurance did not cover the $400 for the endoscopic procedure. Insurance covered the office visit. The bottom line is this: * I didn't have to wait almost 40 minutes., just because I didn't fill out the new patient form from home! * I don't think they needed to do an expensive endoscopic procedure and make me pay $400 out of my own pocket. * I didn't generally disagree with the diagnosis of allergies (that's what my wife diagnosed prior to my visit). I should have just listened to her. I've taken some allergy pills since and sinus has cleared up. * This place just feels like a waste of time and money.

excellent physician, highly recommended! explained…read moreprocedures and answered questions, did not rush!

Yes I have allergies very badly and under Dr Musgrave and team they have improved greatly the…read moreoffice is in a great location the staff is very nice and very helpful with insurance information

I had a sinus infection for months that didn't respond well to antibiotics or steroids. I saw Dr…read moreDougherty and he recommended surgery. Although hesitant, I finally agreed. He is an amazing surgeon. I did not have a single bruise on my face. Plus I feel so much better. Don't let his youthful appearance fool you, he brings such talent and experience to this practice. The support staff is responsive, kind and caring. I highly recommend the practice.

worst service ever called for over 2 1/2 weeks to set up appointment and kept getting the run…read morearound. 1st it was they didn't get the fax from the doctor next was it is still in review call at the end of the week then back to we didn't get your fax, then after I said I was told it was in review I was put on hold and was told oh wait we found it but it is still in review. I was told to call back again the following Friday when I called back the next Friday still had no answer.

I went to Vein and Laser yesterday for the first time, for a tattoo removal consultation. After the…read moreprocedure was thoroughly explained to me by the nurse (Bea), I decided to go ahead with the laser treatment on my arm and leg. Bea did such a wonderful job of making me feel more at ease, as I was fairly nervous. She explained the numbing process and constantly checked in with me to make sure I was doing okay throughout, which gave me a sense of comfort. She did not rush the procedure at all. I am prone to anxiety, and Bea's kindness and professionalism helped me get through it. Also, the laser portion of the treatment was truly painless! Upon completion of the procedure, I was sent home with a packet of after-care instructions, ice packs, and all the supplies needed to bandage up & care for the areas that were lasered while they heal. I am confident that I have finally found the right place to remove my tattoos once and for all, which is such a relief. There are several tattoo removal clinics out there, but based on my prior experiences and comparison to my great appointment at Vein and Laser, I'm not certain of their effectiveness or legitimacy. I highly recommend this office, as your care will come from a medical doctor and RN. Yes, it is a bit of an expense (yet not outrageous!) but worth it for the high-quality laser equipment and the extra care received!

The staff is very courteous! They are wonderful with children, too. If you have to bring your child…read morewith to your appointment they will provide your child with all sorts of toys, even let them take home a coloring craft set if available. They have snacks and drinks as well for the kids. The nurse was fantastic and really took her time with me. She was very conscientious about explaining the procedure and any pain that would be involved was alleviated in advance. I would definitely recommend this place!

Absolutely one of the best medical offices with topnotch professionals. For me, its starts with Dr…read moreSalvi and the friendly, comfortable atmosphere he wants for his office. Both my husband and I have been with his practice for 5 years. Everyone is kind and professional and efficient. Appts are easy to make. Waiting time, if any, is brief. They listen to what you say, you're never made to feel rushed, they give you options, and they guide you to the best path of treatment. Labs can be drawn there with results given within appropriate times. Return calls are always completed. For me, Dr Salvi is old-school, and that's a compliment for those of us who remember how doctors used to be......so with much gratitude to Dr Salvi and his team, and with much encouragement to the reader, you would be most happy at this practice. Blessings.

My husband and I saw Dr. Salvi for the first time earlier in the week, and we both felt the same…read moreway when we left. What a great experience! Dr. Salvi is warm and friendly and shares himself as a real person. He is the first doctor we've had in a long time who really seems to give you his full, caring attention. He contributes useful practical information in a discussion and brings good common sense into his practice as well as medical expertise. I love seeing a doctor who has expertise but also respects his clients' experience and the information they bring to the table. As I said to him, I think we've finally found our doc!!

I have had Amy as my Physical Therapist a couple of different times. She is outstanding! She…read moreprovides wonderful one on one care, and is so knowledgeable. She takes her time and really cares. When Amy couldn't see me I had the pleasure of seeing Linda or Jodi. All are very professional. I appreciate Kim and Cami who take care of the office and truly make you feel welcome.

Great place for PT Looked forward to sessions rather than dreading the visit. Staff was personable…read moreand actually cared about my condition and progress. Highly recommend.

Dr. James A. Krcik is a coward. I saw him 3 times and each time he had to idea who I was. He lost…read moremy paperwork, when it was located I asked for it back to take it somewhere else, lost it again, once found he had signed and initialed it (saying it was received and reviewed) but yet he had no idea why I was there. I called and emailed a request for him to call me about my lost results. Dr. Krcik refused to call me as a patient under his direct care. When I emailed him in the livewell app, I got a respond from his staff saying "He will never call you". When I contacted the CEO to complain I was just treated like a criminal and later Dr. Krcik recommended me to another doctor, just to get me out of his hair. He falsified his appointment notes to make it seem he was more helpful than he was. Dr. Krcik wasted my time, money and allowed my prolonged pain for over 6 months. His facility in South Elgin is disorganized, the staff are self righteous and Dr. Krcik only cares about himself.

Wry great staff who work reception, and dr. Shen is a great doctor. Lately I've had issues with my…read moreinsurance and been having money problems and her and the nurses have helped me over the phone as much as possible while I have to wait for my insurance to kick in. I appreciate how much they are about their patients. Very thankful!