So I went in, did all the tests... everything came back "normal." And apparently that means I'm fine? Interesting. Meanwhile, I'm still having very real symptoms that somehow just don't count because they don't fit neatly into a box. The doctor had zero answers, zero direction, and basically sent me on my way like "¯_(ツ)_/¯". How is it 2026 and "we don't know" is still the grand plan? My symptoms are valid, and brushing them off is not acceptable. Do better. read more

It took us 1 HOUR to get into the room where the doctor sees us BUT IT GETS BETTER we waited for 30 min for the doctor to even come into the room. It was dirty in the WHOLE Office. It was little and guys just go to duly. read more

Incredibly caring staff and amazing doctor. Would definitely go back again if need be.

went in for a couple things and was told I can only do one, and would have to come back another day for each and every other thing I wanted to be seen for. this is because they are making no money and want to continuously charge my insurance. there used to be a Asian doctor working there and I truly loved him. now it's all Indians and they do not care about your well being/ health. only getting paid. I truly hope they shut this place down, they're letting any and everyone work there but no one wants to actually work. truly disgusting and sad. I will never be returning. read more

Total fraud, they didn't even read your record, understand or touch what happened to you, they only say you better go to er, then bills hundreds of dollars to your insurance or for you to pay out of pocket. read more

SAVE YOUR HEALTH AND GO ELSEWHERE! Dr. aurthor oliveros and the staff here do not know what they are doing. I came here with a high fever and bad cough. they ran a Covid and flu test both were negative. He said my lungs were wheezy but did not do an X-ray... instead he prescribed me allergy medicine and tamiflu even after testing negative for the flu! Thank god for advocate medical group down the road, without their proper care, top quality DOCTORS, and protocols, I would be in the hospital right now. Advocate did an X-ray and the pneumonia I definitely had when I saw dr oliveros turned into double pneumonia which almost landed me in the hospital. I'm not in the medical field but even I know you normally take X-rays if someone's lungs aren't sounding right. Absolutely horrible care and questionable medical experience here. save yourself and go elsewhere. I made the mistake of just reading the google reviews when everywhere else is reviewed horribly. I wish I saw a review like mine before going here. Hope this helps someone so they don't have to suffer like I am right now due to this "Drs" neglect of protocol. read more

Long waits for "urgent" care. Does not replace PCP. Rotation of doctors means that they train at patients expense.

I wish I can give this place less then a star! It's so dirty inside, there were blood stains all over the room, trash and the carpet in the room. Very unsanitary. First time my toddler was prescribed adult dose of a medicine, I am glad we went for second opinion. Second time I went I thought I'd have more luck with the doctor but no, same horrible dirty conditions. Treatment I got was wrong, and the antibiotics prescribed were completely wrong. I had to be evaluated at the hospital for the second time and they were shocked that any doctor would give me those meds. Even though I had an appointment I waited for one hour in the room before dr saw me. Never ever will I go there again or recommend this clinic to anyone. Shame on you and your standards. read more

If I could place zero stars I would. This place is rude, understaffed and will keep you either waiting for long extended periods of time or just not follow up with you at all unless you say something. I was told a Rapid covid test takes 1 hour for results and this place took two days to tell me my results... On top of that they didn't call me, I had to call them numerous times until I spoke to someone or else I'd just go to voicemail. A Dr.Brenda Jefferson-Byrd charged me $150.00 for 20-29 minute consultation, I did not speak to that doctor at all, my call log says I was on the phone for 8 minutes with a Doctor. I spoke to another "covering" condescending male doctor who rushed me off the phone when I had questions. You be the judge... read more

Fox Valley Immediate Care is a great walk in clinic. Dr Byrd and office staff and always kind, professional and make sure you get the right care right away. Rx's are e-sent to pharmacy and ready by the time I drive to pickup. read more

I waited from 12:15 until 1:45 to be seen as other patients were seen in front of me, although signs posted said "Patients are seen on a first come first served basis." I had to provide an urine analysis that was still sitting on the counter when I left. The Doctor spent 5 minutes with me without examining me. Sent me home with three medications for constipation, when I presented switch text book symptoms for appendicitis. I was smart enough to just go to the Emergency Room. Guess what.... It wasn't constipation. I wouldn't take a stray dog to this place. read more

Went there today to see a doctor. I walked in there at 5pm and immediately felt how the front desk clerk didn't want to take me and wanted me to go away. The first words out if his mouth were "we have an hour wait time" and "last check in is at 530". The waiting room was empty and they were closing at 6pm. I was willing to wait and i was there before 530. As I'm filling out the paperwork another lady like a nurse or medical assistant comes out and tells me the doctor had to leave because of an emergency and recommended me going to the ER. Very interesting coincidence that as soon as i get there the doctor has to leave. read more

If I could give this place zero stars I would. First, the place is run by a Doctor of Nursing (this can be misleading to some). Second, they misread x-rays prematurely (before their radiology partner even gets it). Third, the place smells and looks dirty. Finally, the "doctor" is against the COVID vaccine which goes against science and true medicine. read more

Absolutely wonderful care from all the staff members. Although the wait times without appointments can be long. The wait is well worth it!

AVOID AT ALL COSTS! Otherwise, you may expect long waits, substandard care, insulting staff and horrible billing practices. They are incapable of performing even the simplest of procedures. Their treatment may leave you scarred. They will still bill you anyway. read more

Every time I make an appointment they are never ready. I had an appointment for 1:30pm today and checked I'm at 1:23. At 2:15, I was still waiting. When I asked how much longer, I was told they still had the person who was supposed to be seen at 12:30 and the person scheduled for 1, ahead of me. It would probably still be another hour or two. They were fielding phone calls from people that had been seen earlier that hadn't received their prescriptions yet because the doctor hadn't sent them over. I will never go back. read more

After testing positive for Covid 19 on New Years Eve, I found myself at Fox Valley Clinic. The staff and nurses were really nice, but DNP Oliveros, suggested that I not get anymore vaccines! I was taken aback and did not appreciate a medical doctor flat out saying not to take anymore vaccines. He also prescribed Ahrythromycin along with the ant-covid medication lagevrio. After the anti-vax comment I called my on call physician who said it was not appropriate to take those two meds together. Two pharmacists concurred that sentiment. I don't need political ideology when I see a physician! read more

I have been miss diagnosed multiple times at this facility. The doctors lack medical knowledge and honestly the doctors can be a bit offensive - one doctor thinks every cough and illness is either result of sexually transmitted diseases or alcoholism. My impression is I hat this facility has less than mediocre healthcare providers and the facility appears filthy and the equipment faulty. Visit at your own risk. read more

Horrible practice, Prescribed my infant liquid albuterol twice for a cough. My pediatrician was mortified because it does NOTHING to help cough and can be dangerous for babies! Also they had no idea what to do for mastitis. I would never recommend going here read more

Very inefficient front desk staff. Was left waiting an hour with a sick child due to bureaucratic inefficiency. Will never return.

Find a better place if you can and you need even remotely immediate care. Went for Covid testing. 1. The front desk person didn't even acknowledge. She was just staring at her monitor for 3 minutes even as I said 'Hi, Good morning' 2. Checked in at 9.54; Got called for filling 'another' form at 10:40. Asked to go and join the drive-thru line for testing. Waited in (car) line till 12:30 with no update or no information on what to expect. When called, I was told 'this is not a covid testing site' so wait time is 3-4 hours. They never mentioned that as I checked in. 3. There's hardly one nurse running back and forth the cars with no attention to everyone waiting. 4. Finally, they took the sample at 12:30. Time now is 4:23, still awaiting the 'Rapid' test result. When called the response was, "the doctor is backed up. They will call you". 5. Waiting continues...... 6. If you respect your time, find some other place which cares for and respects its patrons' time. read more

Love Espiranza but Anthony is incompetent - don't count on him to return your call, make sure the DR calls in your RX anything...promised he would call back, told pharmacist they would have rx by 7 and nothing - need to find a new place - Espiranza and the dark haired phlebotomist /aide are wonderful - disgusted - have to wait till tomorrow because "anthony promised" don't go here. It's just as expensive as the ER anyway - Espiranza has to open her own shop and get away from this place! read more

Terrible place, will give you random bills and no one will answer your billing questions

Getting a routine checkup in a new network after my employers health coverage changed is nothing new. This facility, however, from the moment you walk in does nothing to alleviate the transition. The administrative staff is dismissive and inattentive, and vocally discuss personal matters better left out of a professional environment. My initial physical, Dr. Hashmi insisted that I had allergies when I told her I occasionally sneeze. My physical consisted of a nurse taking my blood pressure, and Dr. Hashmi using a stethoscope for all of 12 seconds. Pushing to have a more rigorous examination, she recommended I come back for blood-work. My return the following Monday, the staff opened leisurely at 9:10 am and the blood-work wasn't done until 9:45. I was contacted a week later to review the results with Dr. Hashmi, which I did, got my results and started to follow her recommendations. I was surprised this afternoon, when I received a call to follow up again, and found the appointments continually seldom adhered to waiting for another 45 minutes. The staff obviously doesn't communicate to the point where they double scheduled the same followup, and then charged me twice. When I asked to talk to the manager, I tried to explain the situation, was left on hold for 15 minutes, only to be informed that the manager was gone, and I'd just have to pay, or I'd be billed. Their staff is discourteous, and unprofessional. Disorganized, and unwilling to admit fault. I'm not wasting any more time on this issue than I already have. I'm soaking this co-pay for the simple purpose of NEVER USING THIS CLINIC EVER AGAIN. read more

Can't really tell you about the Docs here because after 1.5 hours, we never saw one! Waited in lobby for 20 min, not bad. Brought back and dumped in room for an hour, no one ever came by to check in or update us. When the person the came in 3 before us left, we decided to leave. read more

They should name it to 'SLOWEST AND NON URGENT CARE' instead of the urgent care! I went there today on my 1 hours lunch break and i called them before my arrival they said it should be not more than 10 minutes wait for a simple blood test. Then i went there and i checked in. While waiting 45 minutes i kept telling them how limited my time is because of my lunch break but nothing changed. Then i asked the front desk lady to go inside and check, then she came back and said that i can come in. Here is the redicilous part! She said the doctor will come and put me in a room, i waited 15-20 more minutes( every minute goes by im losing money because my lunch break was already over), then i got really pissed off and left the room to tell them im leaving and want to cancel my appointment. Guess what i saw! The doctor was sitting and CHATTING the front desk lady( same person i said im in rush because of my lunch break for 8-9 times) in the other room while the patient is waiting in an URGENT CARE FACILITY!!! Doctor kept saying sorry with a guilty face but that doesnt change the fact that i wasted my lunch break without eating my lunch and lost money because i was late to work. This is a big example of how doctor doesnt care about a patient but she loves chatting, probably gossiping about stupid stuff!!! Never seen that unprofessionalism before. Will never ever go there again and i don't recommend anyone going there as well. read more

I went here in December for a cold turned bronchitis. I've visited other urgent care facilities in the past with good experiences, but Fox Valley Immediate Care is a total miss. From the exterior, it looks like a nice facility. Once you're inside, it's cold and sterile like many medical offices, but something about it felt more like a used car dealership. There were 3 staff members sitting behind the desk with nothing to do. I only waited a few minutes to be seen by the doctor, who was pleasant enough but I really wondered if she was a legitimate doctor. She shuffled in the room with a messy ponytail and wearing snap-up athletic pants under the doctor coat. I don't expect a doctor in a tuxedo, but there's something to be said for looking professional and polished. I was given a Z pack, some kind of steroid, and cough "pearls" with little explanation of what everything was for. I was disappointed because I told the doctor that the cough was the worst part, and I wanted something that would help me sleep - ideally a cough syrup with codeine. This was my first experience with the pearls, which weren't nearly as effective. This visit was on a Sunday in the late afternoon, so unless I'm scrambling to find somewhere open again, I won't be back. read more

Worst experience with this place - twice. The information they provided on the phone didn't apply when we got there ! We had an appointment for 85 year old father and they made us wait for 1.5 hours and on top of it there was no one in the waiting room. We left without seeing anyone ! No respect or care. Go somewhere else. read more

No call backs for prescriptions. They drag to get patients in. Had an appointment for 6:30 didnt leave till 9. Whats the point of an appointment if Im still waiting in the waiting room wondering when Ill get in. Last time I come here read more

Incredibly poor service. I went there from CVS Minute Clinic and the doctor walked in, asked me two questions, and diagnosed me with something without even evaluating me. Dr. Ali then prescribed something that could potentially have killed me due to a reaction with another medication that I told the nurse I was taking. When I called back to get a different medication, I spoke with another doctor who was appalled that Dr. Ali prescribed it without evaluating me. This was one of the worst experiences I've ever had at a doctor's office. Edit - Dr. Ali no longer works at this clinic read more

I want to thank these guys for keeping their doors open for us! We are first time parents and knew something was wrong with our 7 month old. We decided to make the trip to urgent care at 8:00 and found all but two were closed. We went to the closest one in Naperville only to find out it was out of business. It was 8:30 and the Fox Valley Immediate care was open until 9, but we were 30 min away because of our first failed attempt. They said they would keep the doors open and to come over. What a sigh of relief to be able to get her in without having to go to the ER. We were in and out with a double ear infection diagnosis and had medication for our baby that night to get her fever down and to start feeling better. Thank you! read more

The Staff is extremely unprofessional, I didn't feel comfortable and well taken care of. Poor aseptic technique. Poor communication. I totally agree that they don't know how to read the X-rays or take them. They took it twice, when you clearly can see it's fractured, plus they prescribed the steroids that was unnecessary. My health conditions got worse after my visit. I'm very disappointed with their services! Stay away from them and you'll be healthier! read more

HIPAA violations galore! If you care anything about your privacy and security of your personal information, this isn't the place for you. They asked all patients to fill out an open form on the reception desk with your name, another piece of info, and your illness. But you can see everyone else's info and illnesses! The best part is when they wrote down all our vitals onto a scratch piece of paper, with the doctor even using that same piece of paper! No standardized form, no computer software to directly enter the info into. But wait, there's more!! They referred us some MRI place for no real reason, and the referral sheet they printed for us was from a typed up copy on Notepad! Yes...Notepad. Which also included our vitals and other personal info! ...You can't make this stuff up. Don't go here, and if you see this place or any other place doing shady things like that, report them! We have done the same for this place. read more

Horrible horrible service. They go through drs. Their new doctor Dr Oliveros is absolutely unprofessional. Told me to stop talk before I piss him off. I was upset because. After Calling at 9 am was told to come in at 630PM. Yes 9 hours later. Then gave me a covid test and pushed me out the door. Knowing I was positive before I had told them. Then Refused to service me. They Told me they'd call me. For results and to wait for medications. Thinking that would be normal because I had been going there over five years. Drove 30 mins to be treated like this. Thinking the drs from the past were there. Such bad service they do not care about their Patients. Then I had to call him back at 9 pm just to be told since he's new he can't help me. Go to Er and me being upset could not understand why he'd make me do that. He's said verbatim don't piss me off. I have never in my life been treated that way especially by a doctor!! Told me I should take go to Er and get the meds that trump and Biden took. I can not make this ghetto stuff up read more

Would never actually take my kid here if they were sick. Went for a physical because it was only $35, waited for 45 mins even though I had an appointment, and the Dr. still forgot to sign the damn form in all the places . Staff is unprofessional, on their phones and didn't have a clue what they were doing. Said they were "short staffed." I'd avoid and go elsewhere . read more

The service was amazing. They took care of you right away. Thank you, the staff greeted you with a smile, and made sure you were comfortable. I will recommend read more

Dr. Ali and his staff helped me when I cut my thumb in a freak kitchen accident. I was very lucky they were still open on a Sunday night. They helped treat my shock and my wound--which needed sutures. I am very grateful for his knowledge and quick thinking. read more

Last May, 28, 2013, I went to this urgent care center because Concentra closed after 6 p.m. Since this was the only one open and within 2 miles from were I lived, I rushed myself there because of extreme UTI pains. The assigned physician that night took my urine sample and then prescribed me bacterium for my UTI. The prescription did not work on me and I was having serious adverse side effects. I called Fox Valley and was informed to continue taking the medicine (I had only three pills left). I found myself in the ER two days later with severe UTI because the medicine he prescribed me did not work. I received a follow-up call from the charge nurse at Rush Copley immediately after my ER discharge and informed me that I needed to change my prescription to completely heal my infection. Fox Valley Immediate Care followed-up with me 4 weeks later. That's right, folks. 4 Weeks Later! They called me up to tell me that my urinalysis came back and that I needed to change my medicine. I was livid! WTF! To make it worse, they kept sending me bills after bills for one night that did not even help me heal at all. STAY AWAY FROM THIS URGENT CARE CENTER. ALL THEY WANT IS YOUR MONEY AND THEIR FOLLOW-UP SERVICE IS AWFUL! read more

I knew I had a sinus infection and needed an antibiotic.... Was after 8 and ended up at Fox Valley Immediate Care. First, I read the reviews, if it were more serious I wouldn't have come but I knew exactly what I needed.... If u don't know what u need DONT go here. After my vitals were taken and written in a spiral notebook minus any check of blood pressure... Dr came in. I answered basic questions then stated what i normally get for my issue. Dr asked what strength.... Eeekks! I would never take my child here. In the end got my prescription just glad I wasn't seriously ill. read more

After reading the other reviews, I was extremely reticent to take my three year-old daughter there for her ear infection. But the nurses were friendly and comforting, there was no long wait, and Dr. Sayeed even managed to make her smile. She never cried once, and that alone is a solid win in my book. I'll definitely be visiting them again for my family's urgent care needs. read more