We love the service, they are knowledgeable, friendly, prompt and the pricing is SOOO much better…read morethan other company we were with before (ADT) Highly recommend, we are moving and they even helped us find a family-owned business in our new locale that used the same equipment! WOW

I have thought about writing this review since fall 2018 and finally doing so now in 2019. So this…read moreis not angrily written. I have thought about this issue for nearly a year...so this is not an emotional review. I have tried to come up with anything positive to say about NuSystems. I can't. This is another one of those rare nightmare companies that simply take your money and 'not do the job' yet aggressively bill you for it. This firm is so bad it's just not worth arguing with them. Simply, accept the loss and run. To name but a few things. Alarm system. Epic Fail. They installed part of the system prior to my home ownership and I hired them to inspect/test and ensure the system property arms and that everything works. I also added more zones and do much more work. After their work, things got even worse with false alarms and often would not arm. This is not a complex system. After thousands of dollars spend and they system still didn't work property. I gave up and hired another firm to come out and run a diagnostics with me hovering over their shoulders to find out 'what's going on?'. Holy Smokes. NuSystems left me a mess. Of the entire house, only the kitchen door and the downstairs door was actually property coded and would arm. None of the other components that they originally installed and the new stuff I had installed were ever added/coded into the system and however, there was a lot of stuff added but these were all typos. So, maybe they tried to add them, but they didn't check their work...I guess this is why the system didn't work property. It gets worse, every single motion and smoke alarm did not actually communicate with the alarm panel. Motions looked like they worked because when you move in front of it, the green light goes to red and you can trigger the smoke by creating smoke but this did not communicate with the panel to initiate a fire emergency. Ooops! Again, they didn't check their work? Insult to injury, the heat sensor in the garage was non-functional. Never connected either. Also, the outside door that leads to my crawl space in the house to the water system also was never coded into the system either. All in all, only two doors triggered the alarm and that's it. So all the work I paid to have enhanced to the alarm didn't work and their original install also didn't work with the exception of two zones: Kitchen and lower floor door. Ethernet Work. I paid NuSystems to extend CAT6 cables so that they can reach the new Ubiquity UBNT switch. Oh gosh. The technician did not check the wiring and completed the wiring BACKWARDS! Really? This is what NuSystems does... and they couldn't get that right either. Oh yes, gets worse again. They added an additional CAT6 line from the bedroom that snaked through to the kitchen. They took the easy route and instead of using the easy accessible panel to the wall that removes...they decided without asking me to drill through my wood beam and leaving an unsightly hole and then string the wire unprotected through the pantry cabinets. They said they would fix it and many months passed and they ultimate refused to correct their damage to my house. What really gets me, is that even with the alarm fiasco...I was willing to work with them. What broke me is their refusal to fix the damage they caused to my home. They simply wouldn't honor and stand behind their work. This surprised me because their owner David came to my house to work on my phone line and during a hour + conversation at his truck he tried to recruit me to his Jehovah witness church and talked about the importance of honor and integrity...their value system. This didn't bother me because I am fairly open minded but... Maybe not bring your religious convictions to the customer and not follow thru? ooops!

Great to know we have this local resource. I bought a new Lenovo laptop and needed all the apps…read moreand files from my old laptop ported over. Dropped both laptops off with Travis (including the unopened new one) and he had it done in an afternoon with all the drivers updated and no issues; and at a cost less than I was going to pay for the software to attempt to do this. I had waited a year to do this laptop upgrade because my last laptop conversion with another company didn't go so smoothly. Ty Travis for such an enjoyable and expedited experience.

Had an issue updating my Dell laptop from W10 to W11. Communication with the company was excellent…read moreand they suggested I stop by which I did. Travis diagnosed an unusual problem with the original setup of my machine and was able to perform the upgrade. We are fortunate to have such highly experienced persons as Dustin and Travis in the Carson Valley (Minden). What an asset!

We used Blue Security to install 2 outdoor Nest Cams. Mike is the owner and he was very efficient…read moreand responsive throughout the process. He came over to survey our home to generate a quote. Then was available on our schedule to do the installation. He did a good job of informing us of his arrival time. He responded to emails quickly. His quote was accurate and the work was perfect. We purchased the Nest Cams through Blue Security, the price was no different than a Big Box store or Amazon. I would recommend Mike and Blue Security.

From the owner: Mike Haanpaa, lead Troubleshooter and Security Engineer for Blue Security offers over 30 years of…read moreexperience in electronics and security. Mike first started working in the industry when he needed to make a little extra income for his upcoming wedding. Being able to solve unique problems and help people kept Mike in the industry until he eventually started Blue Security. [His marriage of 30+ years has also enjoyed the benefits of having an expert Troubleshooter!]

Jimmy did the circuit box changes in 5 minutes--great work. But, John back at the office charged…read more$170 for the job. Previous day Jimmy was to come over if he finished a job in Truckee. Swapped schedule and put us first without notifying us, and we were not available when Jimmy came on day 1. John lied to my face, saying he had told me Jimmy would come to us first. You can pass off a lie if you tell me someone else was told, but don't lie about what you told me--I know full well what I was told.

I had 2 bedrooms where the light switches didn't operate anything. There was no ceiling fixture and…read morethey didn't control any outlet. I called United, and they scheduled me out a few days. When my day came, the electrician showed up right on time and was professional. Jimmy fixed both switches in less than 30 minutes and he even explained what the problem was. I definitely will use United again and refer clients and friends to them.

Though it took awhile to get them to my residence, I contracted with Holm Electric in Incline to…read moreinstall A/V equipment *TVs, Sonos system, a Ruckus Wi-Fi network, lutron lights, etc. The work was simply exceptional. They have subject matter experts in networks, audio, video, lighting, etc. Three folks came and in a couple hours everything was done. Great work ethic, knowledgeable, efficient, professional. Though it was more than I wanted to pay (it always is), it was well worth it. Richard, Jeremy, Elisa, Jason Kennedy...every person I dealt with was a rock star. And I'm just not used to that.

The work they did wiring our home remodel was not well done, as fixtures were misplaced unevenly on…read morethe ceiling and had to be relocated, and the unsupervised young electricians often did not seem to know what they were doing, redoing other things because they did not follow directions given in my presence, and charging us by the hour. Two three-way light switches were mis-wired and there were a number of similar very basic mistakes. They also refused to balance the six ceiling fans that they installed. Although they initially came and fixed their other mistakes as we discovered them, when we discovered additional latent problems, they did not call back and we had to follow-up ourselves repeatedly. At that point, I did not leave a bad review because it was merely an annoyance. When one of the 24 $100 (!) permanent LED can ceiling lights recently went out well within its warranty period, they, as its seller (after not calling back as promised) finally said they would not fix it and I needed to contact the light manufacturer and fix it myself rather than them repairing it as an installed permanent fixture under its product warranty. I finally had to ascertain for myself on a ladder (it was on a vaulted ceiling) that the problem actually was in their wiring rather than the light fixture, and when I called a second time to explain that it was their wiring at fault, she said curtly, "we cannot help you at that address." One may ask what is the point of paying well over $40,000 to hire a professional electrician to wire your home if they will not stand behind their work and repair what they mess up with courtesy? I just hope it does not cause a fire before I can find someone else in to fix it.

Gargoyle is my go to company for IT! They are so knowledgeable, trustworthy, efficient, and…read moreexcellent problem solvers! Whether it's fixing something that isn't working or setting up new systems, they have great ideas, fair pricing, and excellent support!

From the owner: Northern California's premier Control4, Nice Home Management, Lutron lighting and shades dealer.read more

AI Network was easy to work with. they considered existing field conditions and modified scope of…read morework accordingly.

AI Network delivers. They answered the phone. They kept me well updated throughout the project…read more Gave me options. And ultimately provided excellent work, on schedule, and at a fair price. I highly recommend them and will be calling again to get additional work done soon. Thank you Brock and the entire AI team!

Jonathan, Will and Ryan at Digital Technology Solutions (DTS) are excellent at fixing our network…read moreand computer problems as well as finding new solutions to make our business processes smoother. We are so glad that we found them. They handle our internet service too which is fast and efficient! These are folks to call when you need technical help! Laura Bohannon, CMM, CMP Bohannon & Assoc., Inc. dba: Your Meeting Pro, Inc.

Once again, Josh at DTS was able to login remotely and assist with some computer/Quickbooks error…read moremessages. He is always pleasant and helpful, very thorough and gives me confidence that I will get a resolution to whatever issue I present. The staff at DTS is top notch and never makes me feel dumb for not knowing what is wrong or how to fix it. Perfect for small businesses and I know they would be great for larger companies as well, since they have highly skilled staff and plenty of technicians so the speed of response is excellent!