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    Blue Security

    5.0 (1 review)
    Closed 1:00 pm - 6:00 PM

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    9 years ago

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    NuSystems

    NuSystems

    (9 reviews)

    We love the service, they are knowledgeable, friendly, prompt and the pricing is SOOO much better…read morethan other company we were with before (ADT) Highly recommend, we are moving and they even helped us find a family-owned business in our new locale that used the same equipment! WOW

    I have thought about writing this review since fall 2018 and finally doing so now in 2019. So this…read moreis not angrily written. I have thought about this issue for nearly a year...so this is not an emotional review. I have tried to come up with anything positive to say about NuSystems. I can't. This is another one of those rare nightmare companies that simply take your money and 'not do the job' yet aggressively bill you for it. This firm is so bad it's just not worth arguing with them. Simply, accept the loss and run. To name but a few things. Alarm system. Epic Fail. They installed part of the system prior to my home ownership and I hired them to inspect/test and ensure the system property arms and that everything works. I also added more zones and do much more work. After their work, things got even worse with false alarms and often would not arm. This is not a complex system. After thousands of dollars spend and they system still didn't work property. I gave up and hired another firm to come out and run a diagnostics with me hovering over their shoulders to find out 'what's going on?'. Holy Smokes. NuSystems left me a mess. Of the entire house, only the kitchen door and the downstairs door was actually property coded and would arm. None of the other components that they originally installed and the new stuff I had installed were ever added/coded into the system and however, there was a lot of stuff added but these were all typos. So, maybe they tried to add them, but they didn't check their work...I guess this is why the system didn't work property. It gets worse, every single motion and smoke alarm did not actually communicate with the alarm panel. Motions looked like they worked because when you move in front of it, the green light goes to red and you can trigger the smoke by creating smoke but this did not communicate with the panel to initiate a fire emergency. Ooops! Again, they didn't check their work? Insult to injury, the heat sensor in the garage was non-functional. Never connected either. Also, the outside door that leads to my crawl space in the house to the water system also was never coded into the system either. All in all, only two doors triggered the alarm and that's it. So all the work I paid to have enhanced to the alarm didn't work and their original install also didn't work with the exception of two zones: Kitchen and lower floor door. Ethernet Work. I paid NuSystems to extend CAT6 cables so that they can reach the new Ubiquity UBNT switch. Oh gosh. The technician did not check the wiring and completed the wiring BACKWARDS! Really? This is what NuSystems does... and they couldn't get that right either. Oh yes, gets worse again. They added an additional CAT6 line from the bedroom that snaked through to the kitchen. They took the easy route and instead of using the easy accessible panel to the wall that removes...they decided without asking me to drill through my wood beam and leaving an unsightly hole and then string the wire unprotected through the pantry cabinets. They said they would fix it and many months passed and they ultimate refused to correct their damage to my house. What really gets me, is that even with the alarm fiasco...I was willing to work with them. What broke me is their refusal to fix the damage they caused to my home. They simply wouldn't honor and stand behind their work. This surprised me because their owner David came to my house to work on my phone line and during a hour + conversation at his truck he tried to recruit me to his Jehovah witness church and talked about the importance of honor and integrity...their value system. This didn't bother me because I am fairly open minded but... Maybe not bring your religious convictions to the customer and not follow thru? ooops!

    Liberty Bell Smart Home

    Liberty Bell Smart Home

    (10 reviews)

    We used Liberty Bell smart home services now already four times, for our private home, as well as…read moreour business. On our business we needed cameras installed and the security system they came in and inspected the property , wrote an offer installed it on time and right on the money their staff are extremely friendly and helpful. On our house we had a TV system installed which again was perfectly done also on time and on the money. I have nothing but the highest respect for the company and its staff , keep it up and thank you

    We used Liberty Bell smart home to upgrade our home wifi. They installed additional equipment and…read moreeero extenders. After the system constantly cut out, they finally came out and saw that none of the eero extenders were actually connected. That helped, but the system continued to drop and reboot. Liberty kept telling me it wasn't their equipment, that it was the cable company. Finally, when I couldn't get the Liberty system to reboot, but the old suddenlink/optimum system was running, I reached out again to ask them to address their equipment failures, explaining that it wasn't the cable company's equipment. I left text, email and phone messages, and they never even returned my pleas for help. I finally hired Alpine Technical to come out and they quickly resolved the competing routers and IP addresses and left me with a running system in just an hour of their time. In my opinion, Liberty doesn't listen to customer experience and doesn't offer customer service. Their techs did not know how to set up the system they put in here and left me with a year's worth of headaches. I strongly discourage using them for anything except window blinds.

    Northern Nevada Low Voltage

    Northern Nevada Low Voltage

    (24 reviews)

    The contacted me quick after I sent an inquiry online. Awesome work, friendly, professional. I will…read morebe sure to hire them again whenever I need network cable ran at my house again.

    Excellent service!!!…read more The crew, Tristen and Anthony as well as their supervisor, arrived promptly and did the work per the contract. There was one window that posed a potential problem because it was blocked by a built-in immobile desk with shutters. The solution was to install the detector on the shutters. I also requested a fob, something not usually offered. They thought it was unavailable with my system, They did the research to find that they are available and Anthony left the job to obtain it. When he returned, the two of them connected the fob to the system. Beyond that, Tristen was patient explaining how the system worked. One of my questions was not easily answered regarding how to access a chart I had earlier seen on the home page. Tristen spent time researching and finding the answer. Throughout the time Tristen and Anthony were here they worked quietly, conscientiously and with consideration. Update: Recent heavy snow damaged the sensor for the outside garage door. They will be returning to replace the sensor as well as adding a panic alarm function to the fobs. I've also requested outside signs to let people know about the presence of the burglar alarm. They've ordered them and will install them when they get them. I heartily recommend Northern Nevada Low Voltage!!!

    Blue Security - securitysystems - Updated May 2026

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